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November 2023 by Walter Babb
These guys are an absolute joke, i sat there an waited for the guy behind the counter to put one tire on a wheel. After over two hours of waiting. Staring this "manager" in the face and checking out the other automotive items i had purchased i asked him how much longer, to which he looked around and said oh its been done for awhile now and rolled it out from behind a counter. Then today they told my kids grandma that they could not put a spare tire on her car because those were for driving to a "safe" place to get towed from. These peoples are absolute clowns. I have wokred at many shops locally and the top tix from bad repairs have been walmarts stripped oil pans. Stay clear!
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August 2023 by waltler gooffy
Worst service I asked for a tire and gave mi the wrong one.
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December 2022 by Sinatra OG
Good people working here. Unfortunately the website and in real life are far off. Websites worthless or the center refuses to abide by it. Dunno. Dont trust them when they say "I checked the lugs torque 3x. Two tires had maybe 3lb/ft torque on lugs lol less than say finger tight! I checked after driving home like my dad taught me too. I was very lucky. Still a good experience though.
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December 2022 by Toni Scholes
Good prices, pleasant staff, not a long wait.
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September 2022 by michael bird
Had to get a new battery, after 7 years. Good service and fair price for new, better one
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May 2022 by Justin Hamilton
They took great care of my needs, had to order extra stuff for my 1957 rims and I am very happy with the outcome, cheap online tires! (Eagle point not grants pass)
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April 2022 by Cheyenne Fletcher
Would give 0 stars if I could. Absolutely trash service, no communication on how the process goes, just hands us a tag and has us get out of the car, one car in the shop when we pulled in and it took them over 2 hours.
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February 2022 by Judith O'Day
I will only buy batteries at a real auto parts store from now on..I brought in two warranted car batteries. I was told it could take up to an hour and a half per battery. The man was awful rude- too busy to tell a peasant anything. They took my number, but never called. They didn't give a claim check or anything. I called them. They told me I had to come in. With no info over the phone. I live 40 minutes away... two trips to town is 160 miles, to be told they're fine and I'm d****
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February 2022 by Joanne Wilson
Ashley is my tire lady from now .from her cheerful greeting at 4:00 on a very obviously busy day.to the friendly way she treated my family and even my dogs in back of truck to the efficient and accurate checkout...Thanks Ashley .you are the best!!! I got a great price thru dot.com and the tire shop in grants pass handles installation in a very professional way ..third set of tires I have had them put on and I will go no where else!!
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December 2021 by Steven Ackerman
Got a tire mounted on two rims I brought in. Decent price, pretty good tires.
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September 2021 by Sarah Rasmussen
I couldn't get anyone to answer the phone for most of a day. I then had to wait for a call back to get an estimate. It seems it would be a good practice to have someone on phones and questions. Then it would free up your techs to do their things. Not getting stuck on the phone.
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August 2021 by Tracy Redmon
As my oil was being changed, I went over to electronics and there was no one to help me.
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August 2021 by Ashley Armstrong
Went to the auto care center desk and asked an employee wearing a mechanics shirt if I could make an appt to get a new battery. Was told I had to go find someone else to help me. Then went to speak with the supervisor in auto care and was blown off and told they don't change batteries, then he turned around and said they do. Evidently employees in auto care don't know their job, services they provide or any decent customer service. 8/5/21
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June 2021 by Joshua Sunrise
Recently had some tires replaced there after a road hazard mishap. When the tires were purchased we were told the warranty would cover anything that happens barring an obvious accident but despite these tires being recently purchased they did not honor the road hazard warranty; very disappointing but they were professional so I give some credit.
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June 2021 by Katherine M.
No stars this place sucked so bad. Employees make poor use of their time and prioritizing customers. Ignored at checkout to show another customer a gun....never again would I come here and would recommend strongly against it to anyone else.