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August 2023 by Dolphie Ness
Honest. Integrity. Efficient. Professional. Kind. They take very good care of their customers. Everyone is professional, kind and informative. One of the few mechanic shops I fully trust. They watch out for me - which in this day and age - is difficult to find.Services: Air & cabin filter replacement
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August 2023 by Michael Rushing
My daughter had to have her car worked on, Star was recommended. They were easy to work with, very professional. Anything that they found wrong, she received a call and gave her a price on having the work done. They let her know that it would be about 3 days before her car would be ready, because they had to order parts.
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August 2023 by Chris Oman
I have been using them for my car repairs now for a couple of years and I have been very pleased with their expertise and work quality. They were able to diagnose and repair a cruise control problem of a recently purchased 2018 ford F150 that the local Ford dealer didn't repair after three attempts. I'm very happy with their service but wish their prices were a little lower. But you get what you pay for. Thanks Star Automotive, I do appreciate your service.Services: Electrical repair
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August 2023 by David Lamberg
REVISE::After speaking with Paul the owner of the business he has made a full refund and was extremely understanding of the matter that was at hand. He explained that it wasn’t right what happened and he apologized with a full refund and would look it to the why that this could happen. I really appreciate how quick he handled this he made it right and took care of business.Firstly, I’ve already had my car inspected when I bought it. I brought it in to the shop to simple have the transmission fluid level checked on my vehicle and I heard a click/clunk sound while my wheel was turned to the left going over speed bumps.I believed this was a very simple diagnosis know that my suspension was pretty much mint after inspecting it myself and with a different mechanic that I normally use but he doesn’t work on my type of vehicle ;totally understandable . So , I made an appointment at like 8am it was my day off and when I could drop my car off. The person behind the desk was pretty rude to me and I asked him to do what I wanted and he responded “ you want your transmission fluid check? Well I have to wait till the transmission cools down” I replied ” okay… ? than do that if that what you need to do?” And I spoke with him about the noise and left.I call several hours later after drop my car off earlier in the day. Still wasn’t ready. Thinking to myself wow must be really hot transmission driving a few miles down the street.They told me after driving my vehicle several miles and around the parking lot that they couldn’t replicate the noise ! Than proceeded to tell me that both of my front struts were completely leaked out and that my engine was misfired/misfiring. They explain that they opened up my cylinder head and told me my spark plugs aren’t what is recommended and they need to be replaced and that the spark plug gaps arent right. Already I’m shocked because he opened up my cylinder head without calling to explain that he was doing that. I explained to them that is hasnt misfired at all and they gave me a bill which was about 260$ and a quote for almost $ 2400 for all the work which wasn’t just the struts they also quoted for a trans flush, spark plug job , etc my main concern was that they told me my struts were failed which was the main portion of the quote. Left in kinda a shock! I paid the bill and left scratching my head because if my struts have completely failed I would notice that it would ride like a boat and there would grease leaking out. Im like hmm ? so i looked at it and so no grease or any damage to the struts. I go and get a second opinion. I bought it to a specialist and the literally looked at it and was puzzled like I was. He grabbed the sway bar linkage and replicated the sound out by pulling on it and without driving my car. I left there with an appointment and a quote for 200$. (Had the work done no noise anymore) I called back to ask why they quote me incorrectly and maybe they should check on that and I was completely disappointed and dissatisfied with there services. The guy on the phone basically told me I didn’t l is what I’m talking about and that he believes his guy. So I asked what do you do when you have a customer that isn’t satisfied. He explained that there time costs money and yada yada yada. Yeah so does mine and you had my car all day and you charged almost 300$ plus my time and you completely misdiagnosed my vehicle and did work I didn’t ask you to do and charged me for it. I had a recall on my car and I should immediately get it fixed I found out. Made an appointment with the dealership they did a full inspection as well nothing wrong with the suspension.
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July 2023 by Cindyann King
You guys did a great job as you have every time we have brought our Jetta to you. Thank you so much. The air conditioning is working great. It will freeze you out.?☺️Service: Auto A/C recharge
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July 2023 by Nancy Guerrero
Great service!Thank you Paul for the multiple rides home and to pick up my car.You have no idea how much I appreciate your kindness!Nancy G
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July 2023 by Laurel Keith
Thanks everyone at Star Automotive for fixing our busted radiator hose! You rock!! Now car lady and we dogs will be cool in the heat. Thanks again, and Happy 4th of JulyServices: A/C installation & repair
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June 2023 by John Riccio
I have been using star automotive ever since I moved here for my Audi and it’s the only place I will take my vehicle in Grants Pass to have work done. They are trustworthy and very knowledgeable.Service: Auto maintenance
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May 2023 by Teresa K.
These guys are the greatest....saved my butt many a time. Knowledgeable, and honest. I recommend them too friends over and over!
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April 2023 by Keith S.
Had AC compressor clutch replaced. Work was completed as promised. Cost of work was exactly what was quoted. Fair and honest shop!!
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April 2023 by John Foster
I cannot say Thank you enough to Star Automotive for the excellent work they did on my Vehicle. Not only did they do a complete courtesy inspection of my vehicle and went over it with me but my main problem with the car was not starting when it should, which they discovered the need for a new starter and also the filter for the car cabin need replacing. They were quick, efficient and very professional. They will be my mechanics in the future for any work needed. Thank you to each and everyone of you at Star Automotive.Services: Air & cabin filter replacement
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March 2023 by Cynthia James
Star Automotive is great! I was referred by a friend and am so happy because they were extremely professional, courteous, and quite fair in their pricing. I am definitely going to continue to bring my car to them for all my service needs.Cynthia JamesRogue RiverService: Oil change
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March 2023 by James Holben
They repaired my blown head gasket and also discovered I had an original timing chain so they recommended I replace that while they are already in there for $900 instead of $3500 if I would have waited. Most definitely recommend to anyone passing through or local. Thank you Brandon Dave and Paul for excellent service and repairServices: General repairs & maintenance
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February 2023 by Lily Holt
Very lovely staff, and quick reliable service. Dropped my car off to have an inspection done and got a few things fixed for a very reasonable price. Multiple things were done within the day. They even gave my family and i a ride home/picked us up when my car was done. 5/5 stars! :)
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February 2023 by Tommy T.
Absolutely, horrible experience. Unprofessional and unexperienced. I would never recommend to anybody and will also never go back.