Rite Aid is a well-known drug store chain that offers a variety of services, including pharmacies, health and wellness products, photo printing, and a rewards program. Many customers have shared their experiences, noting improvements in staff friendliness and professionalism over the years. A long-time customer mentioned that the employees have become more kind and attentive, which has positively impacted their visits. One customer highlighted the excellent service provided by a staff member who helped sort out insurance issues and ensured medication was available promptly. This level of care has led to a more positive view of the pharmacy. However, some reviews express frustration with long wait times on the phone and issues with medication availability. One customer recounted a stressful experience related to a critical medication that was not in stock, leading to concerns for their health. Despite some challenges, many customers appreciate the efforts of the staff in addressing their needs. Overall, Rite Aid aims to meet the health and wellness needs of the community, and while there are areas for improvement, the commitment to customer service is evident.
No one ever answers the phone. My immunizations are not sent to my Dr. I was told that I have to do that. I do not find a record of past immunizations with Rite Aid. Your store looks as though you are closing. Shelves are near empty.
October 2024
I called this morning to order another prescription and to check on a prescription I had ordered a few days ago. The guy I talked to on the phone was very rude. Although they had my prescription from days ago, it was still not filled today.
June 2024
I understand that pharmacies are under a lot of pressure and are shorthanded right now, but the level unnecessary rudeness and lack of care, attention or pride in their own work at this Rite Aid is pretty appalling. It's quite obvious that it's every man for themselves here.
