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May 2024 by Tanya Brian
They never answer their phone for the pharmacy , all my meds are filled a week late , if there's a problem witha rx I don't find out until I go down there or call 15 times in a row to where someone finally answers the phone
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May 2024 by Hannah Bosch
Called like 10 times and they didn't pick up until I called from in the store. Said my pills would be shipped and it would take a day and when I got there two days later they said they didn't even order them.
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March 2024 by EuGene Keith
Worst pharmacy in Grants Pass. Expect your prescription to take much longer than usual.
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March 2024 by Anthony Hindle
They don't pick up the phone they are super slow like I was in the store to see if the phone was even ringing sure enough it was and they just pick it up and put it on hold and continue to do so even tho they were doing nothing they all should be fired
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March 2024 by Karen D.
The phone is never answered, wait times are ridiculous, getting a refill online does not work. There are literally 8 people behind the counter and the line is 10 deep.
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February 2024 by David Lowrie
This is an extremely clean store, with a very friendly and personal staff.I have to drive fifteen minutes farther to go to this store, but it’s really worth it.
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February 2024 by Britnee
My husband has an HORRIBLE, HORRENDOUS, infection from a recent amputation on his foot and we live about 20 minutes out of town and my husband has antibiotics and a pain prescription in their pharmacy and I've been calling for 2 days trying to get ahold of someone to see if they are ready. This is literally the WORST pharmacy you could possibly use. I'm calling their corporate number and complaining. When I explained to my mother about this Rite aid pharmacy problem, she proceeded to call friend after friend and family member after family member and to my horror more than 7 people had extreme complications with this exact pharmacy so we have all decided to call and report them. Never answering phones, being extremely rude to customers, never alerting recipients that their prescriptions are ready, saying they inserted insurance information which shouldve made their prescriptions free but not doing so just to charge people, Retaliating for calling the stores front desk to try and get ahold of the pharmacy, complaining that they have to do their job, taking days or even weeks to transfer prescriptions if you tell them your going to another pharmacy and worst of all... claiming someone already picked them up or purposely misplacing prescriptions so you can't receive them if you piss them off. My family and friends have audio and video recordings and plan to have a past employee (who can verify that there are 2 employees there that frequently make jokes between each other that the customers are "junkies" "morons" and "idiots") call the right authority's and finally fix this places extreme lack of professionalism. Expect there to be mass reporting of this pharmacys inability to do its job.
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February 2024 by Madison Torres
You cannot reach them by phone, so you have to physically go into the pharmacy for them to start filling a prescription or wait 5 days for them to get to it. Don’t waste your time or gas, and go to a pharmacy you can actually communicate with.
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February 2024 by maria x carrillo
I’m satisfied with Rite Aid is the finest pharmacy no need to check any other ones
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December 2023 by LB
If I could give zero, I would as a matter fact as soon as I’m done writing this review, I will be calling corporate. That is the worst Rite Aid I’ve ever seen. The pharmacy is what I’m talking about. They won’t ever pick up their phone. I was trying to help a kid that, I’ve known for many many years get his Keppra for seizures. They won’t answer the phone they said sorry we’re out of it you don’t go without that medicine what is wrong with those people and then they don’t even answer the phone ever don’t ever go to the store I think they’re on break at all times , I meant the Pharmacy I’m not complaining about the store. The pharmacy is like a ghost town … Take your money and your time and go to the one on D St. in grants Pass. Those people are very nice very friendly and they always answer their phone. Maybe they just need to close The store down if no one wants to work.. Sorry, I’m just really frustrated people go to the one on the street I promise you it’s so much better!
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December 2023 by Philip Russell
This place is a JOKE they keep patients waiting for their meds they won't answer phones they always use the excuse were short staffed but they won't hire people either ,they need to either get their stuff together and start taken care of patients or close down, it's the only place you u can get a text saying you have prescriptions ready then stand in a line that takes 20 min when u get their and have to wait another 30 min for them to fill the prescription they messaged u saying it was ready . Don't go here find a better place and no I'm not exaggerating
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December 2023 by Travis Cafferty
The worst pharmacy I’ve ever used. They don’t answer the phone. They don’t fill prescriptions in a timely manner. They always have an attitude and nobody ever seems to know how to do anything.
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December 2023 by Alison D.
when did service get so bad at Rite Aid pharmacy? I've been waiting over a week for my medication. I've been waiting in a long line only to be told my prescription STILL hadn't been filled. I waited in line yesterday and was told it would be filled and ready this morning, but it's not. meanwhile, I'm starting to feel the effects of not having my medication for over a week. eventually I will go into a coma and die. they don't care.
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December 2023 by Eric Guldbeck
Nice place clean and organized
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December 2023 by JCrouse USAF
This store must only hire retards or something
