Planet Fitness is a gym that prides itself on being a welcoming and inclusive "Judgement Free Zone" for members of all fitness levels. With over 2,700 locations nationwide, the gym provides a supportive environment and best-in-class equipment to help people get strong at their own pace. A standout feature of the gym is the assistant manager, Ben, who is consistently praised for his exceptional customer service. Members describe him as one of the "kindest, most genuine people" they've encountered at any gym. Ben goes out of his way to make everyone feel comfortable and valued, creating a positive, inclusive atmosphere. He is reliable, hardworking, and takes great pride in his work, setting the standard for excellent service. Overall, reviewers highlight the gym's friendly staff, ample equipment, and reasonable pricing. Some minor criticisms include the prevalence of cable TV and weak cell service in certain areas. However, the vast majority of members express loyalty to Planet Fitness, citing it as the "best bang for your buck" option in their local area. With its welcoming environment and dedicated staff, Planet Fitness seems to fulfill its mission of helping all its members feel strong.
