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November 2023 by Joy M.
We take meticulous care of our Lexus RX330. We always are up-to-date on all maintenance and service. We brought it in to Grants Pass Toyota in October of 2021 to do the required timing belt replacement. Grants Pass Toyota made an error when they reinstalled the timing belt on our vehicle on or about 10/15/21. This led to decreased gas mileage within weeks which was dismissed by the technician as "seasonal fuel mixture changes" when I called in on or about 12/21/21 and many times after that. Then the check engine light began coming on every few weeks (we don't drive a lot). Each time I would call in, or if I was in Grants Pass for an appointment, I would take it in. At NO point did the technician on duty take a look at the vehicle even though there were VSC and Check Engine lights on. Had even one technician run the codes instead of simply hitting "delete codes" (which I watched them do on at least half a dozen occasions) We would have had this issue resolved within the magical "12 month" time frame. Instead of checking the misfire codes out, they said, "oh, just someone didn't tighten the gas cap." Okay, well the check engine light was flashing when I went uphill on the drive from the coast to GP. I went in with my kids (they are witnesses) in to have to code looked at on or about 04/05/2023. Same thing: codes cleared, no inspection. I did explain the flashing light. They shrugged it off. The check engine light didn't continue to flash after that, it just would go on when we would go up hills (when the engine was under load). Within the last year, the gas mileage dropped to about 16 MPG in town and 18 highway, The check engine and VSC light continued to go on and error codes detected were "P0300," and "P0305." This is cylinder misfiring. We brought it in for repairs to a local shop. Two cylinders were replaced thinking that was the issue. However a few days later had a catastrophic engine failure and towed on 10/11/2023 to a local repair shop. The mechanic worked for weeks to troubleshoot the problem. Finally, he pulled the timing belt that had the Toyota stamp on it. It was in great condition. However, as you can see from the images I am attaching, we found the problem. The bolt that houses the belt had not been properly tightened. As a result the shaft that holds the bolt was stripped creating a wear strip along the ridge. I am also attaching the local mechanic's notes. You can read for yourself what happened. We could have lost our motor, and potentially our lives if we had been out at night and this caused an accident. Obliviously, I can't tell anyone who to go to for work on their vehicles. I can only share my personal experience and the expenses we had because of Toyota failing to take care of loyal customers.
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November 2023 by Taylor Y.
Had a very pleasant and professional experience at Grants Pass Toyota with Rhi Lawrence and Mike Spencer. We wanted a vehicle that many other dealers are asking for much more than MSRP on, and it was wonderful that there was no pressure to go above MSRP at any time. I would recommend this dealership to any of our friends or family, and will almost certainly work with them again when we need our next vehicle. The entire purchase transaction was very quick and pleasant, everyone was so nice and fair-- no upsell or pressure tactics.
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October 2023 by Teresa M.
I've been hunting around multiple dealerships for a few months for a new vehicle. Finally made a decision & started the availability check & trade in values online. Received rapid responses by both email & text. Was able to schedule a time for the same day to test drive & have my car appraised in person. Upon arrival, I was greeted & helped quickly. The service I received from Zach was cheerful, knowledgeable & extremely helpful with all my questions. He even spent extra time after my purchase explaining all the features & helping get me set up before leaving the lot. Karl surprised me with a truly fair offer on my trade in, which I expected to be a lot less than my own KBB research. I was quite pleased with the amount. Dylan was personable & pleasant. Explained my options, went over all the paperwork, did not make me feel pressured to upsell on warranty items, which was a lot simpler than the last car buying experience I had. He made everything a breeze.Overall, as far as the sales side & trading in my used vehicle, I had a fantastic, efficient experience with GP Toyota.
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October 2023 by K Q.
Went in this afternoon, 10/3, gave very clear specifics as to what I was looking for and was shown AWD when I requested 4WD only, he tried to tell me their was no difference and when I said there was he asked me how I knew that, aside from the fact that he came across as a bit of a douche from that statement, he was unable to find the vehicles to begin with and needed assistance to log in on the computer, he then proceeded to tell me Toyota only makes all wheel drive and that they didn't have any 4WD on the lot. Based on the very poor customer service and blatant lies I received I will be looking elsewhere.
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August 2023 by Jonathan J.
Sold me a flooded Ford. Please go get your card checked for rust when buying used from this dealership. It was dangerous to drive and they did not disclose the damage when I purchased. I took back right away and was refunded but they should have disclosed that it was a flood vehicle.
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November 2022 by Michael Hudson
It's definitely a better than average Toyota service center. They are not inexpensive, but seem to do good work.
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November 2022 by Google user
It's definitely a better than average Toyota service center. They are not inexpensive, but seem to do good work.
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August 2022 by Dillon O.
For Toyota to be one of the most renowned truck and car manufacturers. This dealership sure knows how to turn away customers
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July 2022 by Lara J.
Toyota Express was amazing and efficient! I was in and out in 30 minutes with my Highlander. I'm from CA visiting and needed an oil change before heading back. Thank you Alan and team!
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June 2022 by Mark B.
Quick oil change cost me $800.00 and 5 hours of waiting because the mechanic while driving my Tundra on the lift took a chuck out of my sidewall. No matching tires were available so I had to buy all new tires for a match while they paid for 1 and a realignment wtf! Why did I have to pay for there mistake? I'm furious!!!
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December 2021 by Shone N.
I bought a car from them. They said it had never been in a wreck. I drive it off the lot and then a couple days later I got hit. Some one ran a red and T boned my daughter and I. When I tried to get my insurance to cover the car and everything about it. I found out it had been in a accident. I found out it had been rolled and then repaired. I told them they lied. That my insurance had proof they lied in which case they said they did not know about it. They also would not let me trade it back in for what I had in it! When I said I did not want to drive a vehicle that had been totalled. They did let me trade but still not at the vlaue you had put into it. They also tried to get me to sign something saying it had not been in any accidents! I dont think I signed it but be honest I was very confused.
