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March 2024 by Frank S.
Horrible experience!!! Never will I go back! I should take them to court. My story in short and I have all the paper work to back up what I'm saying. I went in for a service call for my 1999 ford explorer inc. typical oil, etc tune-up. They found things and got my car back in eight weeks. Return calls weren't important to them and when I went up the chain the service manager was out sick -- bull shit! Keith Strong was a disservice manager with a monkey mechanic. My god, what a bunch of crap! My service engine light was on and brought it to Kelly's who are awesome. Mock ford failed to change my coolant thermostat but rather did not install one but charged me for the thermostat and work. My appreciation to Kelly's Automotive and Les Schwab for their work on my explorer. Mock Ford as the raven said "never more".
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February 2024 by Andy V.
My husband bought himself a new to him truck yesterday and can't stop talking about the pleasant experience he had with everyone at Mocks Ford Sales from his sales person Scott to Lance Daniels and Gene Mock. Since he had been considering this for sometime, because he does not replace anything in his life lightly, in fact he had his old Ford truck for over twenty three years which he had purchased from Mocks Ford Sales. He did go to other dealerships and did look at, test drive, and talk numbers but no one made him feel comfortable and like he was home dealing with family like Mocks Ford Sales. Thanks again for remaining the kind of dealership that you want to send your friends and family.
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January 2024 by Grants P.
This dealership has a problem with communication from their service managers to their floor technicians. They will quote you one price then give you a whole different price when the work is done. Then they won't fix all the problems that are on your car and then try to get you to bring your car back to get a more work done after they said that all the work has been done. This is the worst experience I've had with this dealership since 2011. When you take your car in for one problem, they come back with nine things so a bill that goes from $900 ends up being 5000 by time you leave the floor.
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November 2023 by Rohl W.
If you don't mind waiting while service writer deals with one person at a time and doesn't even acknowledge you exist, then you won't mind Mocks! I just wanted a question answered! I left after ten minutes. I ended up at the Valvoline oil change place nearby and had excellent service
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September 2023 by William C.
My dad bought a used truck (2015 F250 6.7 w/150000ish miles) from them that had to be taken to a mechanic before my dad could even pick it up, that should have been the first red flag. After 5 months and only putting just over 2000 miles on the truck it now needs a new engine. The current shop says there is obvious signs the engine was worked on internally, as bolts were missing from several locations only visible if you took the motor apart. Now my dad has a $25,000 yard ornament and no daily driver as a new engine would cost $15000 and take 2 months to get here.
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July 2023 by Shaun M.
I'm disappointed with their pricing practices as they sell vehicles for thousands over MSRP without seeming to care about earning your business. In the past, I used to buy vehicles from Lance, a good family-owned business. However, it now feels like they only care about ripping people off and doing business with those they can take advantage of. I'd advise avoiding this place and considering Lithia instead, where they treat you respectfully and value your business, regardless of your appearance or how much money they believe you may have.
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June 2023 by Gina M.
Mocks was amazing! We were on a Rv vacation exploring the Oregon coast and as we were leaving California the check engine of our motor home with a Ford E350 came on. I called Mocks and the wonderful service advisor, I forgot to get his name, told me to come in the following day because most of the service technicians were already off work. When we came in the next day we luckily connected with the service advisor I had spoken to previously with the big handsome beard. He connected us with a young female technician, again I apologize we didn't get her name, and her 4 legged assistant, Missy She diagnosed our engine, explaining all the codes, & gave us peace of mind to continue our vacation. I think we were there, at the dealership, maybe 35 minutes. it's so nice to have a business demonstrate this level of customer service!
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April 2023 by Honest Review S.
NEVER GO HERE UNDER ANY CIRCUMSTANCE!!! I called inquiring about a very specific vehicle that was listed on their website and I was told by Melinda on the phone that yes the vehicle is on stock and here on the lot. So I just drove 45 minutes to come here to look at it and guess what... the vehicle was not here!!!! I was then told by another salesman "oh that van has been at the body shop for a month now" This girl Melinda was SO RUDE AND DISRESPECTFUL. She absolutely did not care even the slightest bit that she gave me the wrong info and did not know what the heck she was doing. The other salesman/manager didn't give a crap either. She mouthed off at me like I was in the wrong when I most certainly was not! You do not talk to a potential customer with that tone and attitude that she had. She has absolutely no business working there and should be fired. And as for the other guy standing there... same with him. He could care less about earning business as well and didn't even try to apologize for her mistake and inconvenience. Time wasted. Gas money wasted. Energy Wasted. NEVER GO HERE AND DO NOT TRUST WHAT IS PUBLISHED ON THEIR WEBSITE This business is absolutely disgusting and you do not deserve business from anyone. I will NEVER step foot in your dealership and I will happily let the public know that your employees are rude and deceitful.
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April 2023 by Darlene H.
I have a Ford and I got my mirror knocked off. The Parts Department was great and got the part for me right away. But after 2 weeks of calling everyday in the service department and finally talking to someone in the service department who said they would check and call me back. And never did, I picked up the part and went to someone else. They act like the best but they suck!
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June 2022 by Nathaniel C.
We had an issue with our truck towing back to CA from the Oregon. We limped it into their service center where the immediately got us in and looked things over and ultimately got our family home that night. We could not have asked for better help in a bad situation from the diesel tech Dave to Keith who helped us on the phone before we even got there to the salesman Virgil who was helping with a hotel or rental car for us if we needed it. Just great people every step of the way! My only regret is that we do not live closer to be able to use them more often.
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December 2021 by Marty M.
They are pretty horrible at: returning phone calls, returning messages, responding to online or website inquiries or appointments. They are quick and have lots of time, if you want to buy a car...anything else, not so much. Compared to other Ford / Lincoln dealers, they are kind of a joke. Not sure why nothing has been done about it over past 2 years. The one bright spot, is Doug in the Service department. They dont have loaner cars, they take forever to get repairs done, and a bad habit of not communicating with you. If a dealer isnt going to take care of me and my auto, then bottom line is, there is no way I will ever buy an auto from them now or in the future. Best option for a Ford or Lincoln? Medford or larger city dealership.
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September 2021 by Gene M.
Just got my 2013 F-150 Ford back from Mock's that was held hostage there for 2 weeks. After having it towed there on a recall for a simple module program and update I decided to get a few minor things looked at or repaired, wrong! After numerous phone calls, unanswered, leave a message etc., so the service manager called me on the 10th day saying he was unaware of my situation. So after running up a bill of $807.69 of which $299.90 was for 2 new programed keys he told me the truck was done. I would not recommend this dealer to anybody with such an unprofessional attitude and way of doing business.
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June 2021 by Dana W.
I am a 62 year old grandmother who took a road trip to see my son in California. On the way back home we decided to drive the coast. Well I only got to Medford and my F150 broke down in the pouring rain on the Interstate. i called AAA and they hauled me to Mock's. They said to call ahead as Mock's is usually booked up 2-3 weeks. They had an empty slot and got me right in and 4 hours later we were fixed up and back on the road. These people are top notch and give you updates and treat you great. They did great work on my vehicle. Thanks Mock Ford!
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May 2021 by Anthony V.
So I was visiting up north from Palm Springs whe. I had a problem with my truck not wanting to start. I took into mock Ford and left overnight and they call me saying that my alarm was making my truck not work so they said they would remove the alarm and I'll be fine. So I head back home the following day and problem happened again so problem was never fix. They charged me 168 bucks and I paid 150 for a car rental during the repair witch would have been covered under my warranty but because they guessed what the problem was instead of testing the starter while the problem was happening they said my warranty wouldn't cover the repair because it wasn't covered under warranty. So now I'm out 300 bucks. I took to Palm Springs Ford when I got home and they properly tested everything and found that the starter was bad and they even showed me the readings off the starter showing it was bad. So I contact Don mock and ask for a refund as I felt they diagnosed it as a problem that wasn't covered by warranty to make a profit. I sent over all the paperwork showing what the dealer found and I can't even get a response. So now my dealer from Palm Springs is trying to get me my money back to make mock fords problem right. Beware of this place as o felt scammed after leaving.
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April 2021 by R B.
We broke down on our vacation and were 15 hours from home and really in a bind. The guys here went above and beyond to help us and get us back on the road and salvage our trip. Immensely grateful!
