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August 2024 by Michael Van Buskirk
I really want to like this place. It’s a local business, it’s near me, they seem nice enough but. And it’s a big but! I don’t know that I can trust them. I took my 2013 Ford F150 in to have a transmission lead frame replaced, I had just had new transmission installed, not by them and nothing they did. That really isn’t the issue, it had 145,000 miles and it needed new spark plugs so while they had it I asked them to change the spark plugs those 2 things nothing else.
They took it upon themselves to do a compression test on the engine something I did not ask for but the tech thought he should even though the truck is in fantastic shape. They told me I needed a new engine $13,000 worth. Mind you there was no indication of this and nothing afterwards. Needless to say I said no and told them to just do the work I asked for. When I picked up my truck and left their shop my wife said there was smoke coming out the back.
When I got home there was oil all over the right side of the engine near the spark plug I called and told them I didn’t think they tightened something up. I drove it back and dropped it off. They called and told me that it was nothing they did, that the valve cover was cracked. And since there was some other issues they would take care of the labor but I needed to pay for the new valve cover. Seems nice enough. Later I found out that they have to remove the valve covers to do the compression test!! Really nothing you did, And The truck drives perfectly no indicator lights, no issues with the engine, no rough idle, no nothing perfect. I’ve been driving for month since over 1000 miles and nothing. So yes I just can’t believe them. Am I wrong on this? Please tell me.
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August 2024 by Daniel Harpain
In 2006 I asked to have the switch knob ($8.00) replaced. All most 400.00 was the bill and said they couldn't get the part
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August 2024 by Purpod Gallagher
My 2006 Chevy Trailblazer had a slow electrical drain, which killed my battery. I took it to the dealership in GP who had it 2 different days for a total of 9 hrs & they could not find the parasitic drain.(!?!)
Then I took it to a friends cousin, ASC certified mechanic who spent 2 hrs & couldn’t find it.
He suggested Mock Ford & although Mock was a bit leery to bring in a Chevy, THANKFULLY the mgr said yes & THEY FOUND THE ISSUE! Apparently it was the OnStar module!
This is THE place to go for your repair needs! I suggested they give the mechanic a raise but David said to just note it in my review.
I LOVE MOCK FORD!! TYVM ????
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August 2024 by Nun-ya Biz
Have had better service at other Ford Dealers.
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July 2024 by Tony Morgan
Great service! Very comprehensive list of items they check while changing my oil. Did not try to upsell me on anything else. Price is the only negative, but costs are high anywhere nowadays.
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June 2024 by jessica couris
I am happy with the repair, would recommend them to anyone who needs a repair done,
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June 2024 by Jeff Garcia
Great dealer!! Their service dept is top notch. Was able to fix my vehicle after lithia messed it up. Will definitely be using them for all of my service from now on, and I have to drive 100 miles to get there!!
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June 2024 by Ron Ferguson
Rude staff.
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May 2024 by My Gmail
So unless you're looking to buy a vehicle don't bother calling or even trying to communicate with this dealership. They have no time or interest in any of your needs or questions past making a sale. Try getting a question regarding service or even try to make an appointment after the sale is made. Looking forward to posting the audio of last conversation in the relevant forum so our local residents can see and understand the service they can expect if they're unfortunate enough to purchase a vehicle there
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April 2024 by PL Hoskins
I had to order a new key fob for my Lincoln . It was very expensive. The kicker was that it was even more money to program/sync it to my vehicle. I had made an appointment for 1 p.m. I waited over 2 hrs as they had nobody to work on my car. I thought that was an exorbitant amount of time. Very disappointing experience
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April 2024 by Michael Rudy
Needed a spare key for my 22 F-150. They called to have me come in and after 30 minutes determined they had the wrong key made. A week later I am informed that the new key is in and that I should stop in and have it programmed. I arrive and check in at the service desk where I was told "I'll be with you in a minute" in a very professional way. I go to sit in the waiting area where I wait 45 minutes. I get up to go see if they were still busy and several service employees were sitting talking. I interrupt them and inquire about my key and it was obvious I was forgotten about. Since I did not have time to continue to wait, I now need to find a place to program this key.....
They apologized and I believe they meant it but I am frustrated to have taken two trips out to see them with less than desirable results from Mock and it upset me to see them sitting there shooting the breeze while customers are waiting. Our time matters too.....
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April 2024 by Don Thomas
Great service. Friendly staff.
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February 2024 by Felipe Hernandez
this is the worst dealer I ever knew, in fact I pure sure one star it's too much for the suck service, really don't waste your time here
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January 2024 by curt Z
they are busy but the service is good. Nice people also.
If you need a vehicle go see Virgil.
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January 2024 by Barrett L
They are happy to sell you a new car and give you absolutely atrocious customer service afterwards. Don’t bother with an appointment they’ll turn you away for a customer without one!
