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“I had a FEW ongoing problems on my bill that I tried to get resolved before thru Verizon to no avail. But this time, Paul Gonzalez came to the rescue! Considering it was multiple billing issues AND upgrading three phones we were there for a few hours. But the entire time Paul was absolutely pleasant and extremely helpful as we struggled through all of the issues. Even walking me thru a few "how to's" for later on my own. I can’t express how incredibly appreciative I am for all he did. It's not the company that keeps me coming back, it's employees like Paul that make the company stronger.”
“Randall gave us the best service and experience I’ve ever had with getting our new phones and changing our service plan…. and that’s saying a lot, because with all the other experiences I’ve had….lets just say I’d rather go to the dentist …. Yep, he was that good!”
“Came in with a difficult phone transfer situation and SIM card issues. Was at the point where I was going to have to buy a new phone & get a new phone number. Neither was something I wanted to do. Especially the new number. John didn’t stop troubleshooting until he had found a solution. Walked out with my original phone and more importantly my original phone number.”
“Needed to replace our old phones that weren't charging correctly anymore.
I called tech support, who recommended I go in and ask to upgrade our phones by making monthly payments.
The salesman understood my budget requirements and he was also able to transfer all the Apps, contacts, and Photos and basically Cloned our Old phones to the New phones, which made Life a little easier for us, within minutes we were done, out the door and headed home.”
“I worked with Ricky at this location and he was the MOST helpful, courteous and very patient as he explained and re-explained my plan options and how they relate to my devices. I was incredibly apprehensive to change from my old plan and device due to the sheer number of options out there! I feel super happy and confident in my decision. Thank you for making me feel like an informed consumer!! Please never leave this location, I plan on coming to speak with you next time I need an upgrade.”
11AM - 6PM
405 NE E St, Grants Pass
Mobile Phones
“The absolute best customer service I came in a few weeks after and my phone was acting up they replaced the screen for free I would definitely not go anywhere else thank you so much!!!!”
10AM - 7PM
260 NE Agness Ave, Grants Pass
Mobile Phones
“Much better than most of the bigger companies. Prices are good, and I've gotten good costumer service at the store. Wait times are much better than other companies , and I am treated like they appreciate my business.”
“There is a fella named Kyle that works there that is the absolute best cell phone dude I've ever dealt with! Knows his stuff, super friendly, and just great. He made the experience changing from verizon perfect and had us out of there and in time for a boat trip. 30 minutes and he has all my devices switched and saved me money!”
“I worked with both Justin and Levi. They both offered great customer service and made our upgrades and phone swaps an easy thing. The rest of the staff were friendly as well, thanks guys”
“I was shopping at Walmart today at 2:00pm when I was helped by a great employee (Jesse). Jesse was very helpful and patient with me. He was a great communicator and did i say patient? What an enjoyable visit during trying times.”
“Awesome team they were very helpful when I purchased my new phone and had to come back in the next day and they help me with some technical issues thank you guys you guys are awesome”
“Helpful and competent employee made my visit quick and easy. I was just returning equipment for a friend who had recently moved out of state, so the fact that the visit took less than a few minutes, was a good thing!”
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“My experience at TCC Verizon at Union was excellent. Paul Gonzales was very knowledgeable about my account and explained everything in a way I could understand. Ask for Paul next time you need help with your account.”