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“I had a FEW ongoing problems on my bill that I tried to get resolved before thru Verizon to no avail. But this time, Paul Gonzalez came to the rescue! Considering it was multiple billing issues AND upgrading three phones we were there for a few hours. But the entire time Paul was absolutely pleasant and extremely helpful as we struggled through all of the issues. Even walking me thru a few "how to's" for later on my own. I can’t express how incredibly appreciative I am for all he did. It's not the company that keeps me coming back, it's employees like Paul that make the company stronger.”
“Randall gave us the best service and experience I’ve ever had with getting our new phones and changing our service plan…. and that’s saying a lot, because with all the other experiences I’ve had….lets just say I’d rather go to the dentist …. Yep, he was that good!”
“Came in with a difficult phone transfer situation and SIM card issues. Was at the point where I was going to have to buy a new phone & get a new phone number. Neither was something I wanted to do. Especially the new number. John didn’t stop troubleshooting until he had found a solution. Walked out with my original phone and more importantly my original phone number.”
“I worked with Ricky at this location and he was the MOST helpful, courteous and very patient as he explained and re-explained my plan options and how they relate to my devices. I was incredibly apprehensive to change from my old plan and device due to the sheer number of options out there! I feel super happy and confident in my decision. Thank you for making me feel like an informed consumer!! Please never leave this location, I plan on coming to speak with you next time I need an upgrade.”
“Much better than most of the bigger companies. Prices are good, and I've gotten good costumer service at the store. Wait times are much better than other companies , and I am treated like they appreciate my business.”
“There is a fella named Kyle that works there that is the absolute best cell phone dude I've ever dealt with! Knows his stuff, super friendly, and just great. He made the experience changing from verizon perfect and had us out of there and in time for a boat trip. 30 minutes and he has all my devices switched and saved me money!”
“I worked with both Justin and Levi. They both offered great customer service and made our upgrades and phone swaps an easy thing. The rest of the staff were friendly as well, thanks guys”
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“My experience at TCC Verizon at Union was excellent. Paul Gonzales was very knowledgeable about my account and explained everything in a way I could understand. Ask for Paul next time you need help with your account.”