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October 2023 by Casey Gallagher
I rented from here and the lady at the front desk was very professional and they had very good security cameras. Tammy at the front answered all of our questions and I was glad that she said someone lives on site to guarantee the place is being looked after even when the office is closed. I've seen other facilities that were very unsecure and with the increase in homeless people along the I5 corridor security was a big concern.Prices were fair and the lot looked very well maintained and clean. No broken down cars or busted RVs parked all over. Units were very sturdy looking and the seals on the doors were in good condition.I'll definitely call Tammy again if I need another unit. She didn't make us feel like a nuisance like another storage company did. Just very pleased with Mill Street storage.
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August 2023 by William Wisener
ROBBERY! I would give them a no star rating if I could. The manager ' Tammy ' admitted to renting to someone who she said she thought was odd, coming in almost daily with many other people. The person was part of a criminal group, who proceeded to stay in the unit, and break into mutable units over a period of at least 2-3 weeks. They were able to use power tools, pry bars, and hammers to accomplish this, all without the Manager noticing the noise, or people staying overnight , even though the unit was very close to her on site house. ( Tammy admitted that she was afraid of getting fired over this! ) The break-in took place at the beginning of May. I was not notified until the 31st of May , and was told to come check my unit. I had to call the police about the break-in , as Tammy had not done so. Instead of reporting this as one robbery, Mill Street Storage wanted it to be treated as several small ones. I was told to clean out my storage unit asap because Tammy wanted to repair the unit right away. She then gave me a hard time ( Power trip? ) and even wanted more rent to allow me in to gather evidence for the police, and clean my unit out ! ( Tammy also allowed mutable people to handle evidence before the police or I were called.) I was given no offer of compensation for the items I lost, nor was I offered any help with the cleaning or moving my stuff. Mill Street Storage doesn't seem to want this information to reach the other people who rent here. ( I was told NOT to tell anyone that my unit was broken into by 'Tammy'!) I cannot recommend this business to anyone. I would recommend moving your stuff if you rent here! Basically they allowed the robbery to take place, and don't want any responsibility for their part . This is NOT A SAFE place to store your items ! Especially when the manager is renting to criminals, and doing nothing to prevent them from stealing other peoples stuff, or calling the police, or renters when units are broken into in a timely manner! Stupidity or a cover- up? Doesn't matter, the results are the same! YOU LOSE!
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May 2023 by B Staples
It was a pleasure utilizing Mill Street Mini Storage! The manager Tammy was super helpful, kind and super efficient! She managed the site well, and made sure that the storage facility was clean and secure. Thank you Tammy! We so appreciated your friendliness and professionalism! Lawrence and Brenda
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April 2023 by Cail Killian
I finally found a storage unit, my father was having to move, so I was trying to help and got a 5x10 unit for him. It was half way through the month so I paid for the rest of the month and all of next month. Was around $150 bucks including deposit. Turns out my father did not need the storage unit. I tried to get a refund on the full month that I paid for plus my deposit. Apparently there are no refunds at all, only the deposit you get back. So basically I'm getting ripped off for $100. It's about 6 days before the 1st of the month, that's when rent for the whole month is due. They won't even refund for that whole month. I haven't even stepped foot inside the storage yard let alone our unit. This is absolutely terrible business if you want satisfied customers or very good customer care. Or if you even want returning customers, this is asinine and completely 100% terrible way to do business and I will never use this place again. And I will let people know how this place works because that's wrong. There should be a rule for people that are in this situation that don't need the unit should be able to get their refund back because that is just ridiculous.
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October 2022 by Cole Streeter
Can't tell you just how helpful the manager has been during my 6 years as a customer. Over the top service and always a great attitude. Tammy always is professional and I've never had to worry about security. A++
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September 2022 by S S
I love my storage unit here. It is so safe and secure. I don't worry about my stuff here getting stolen or vandalized and I feel safe when I'm here at my storage unit. The lady in the office is great too. Very helpful and she really keeps a close eye on things. Sorry I don't remember your name but kudos and thankyou.
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August 2022 by Chuck Cook
First time I been there and infact didn't ever know it existed. My organization was moving items stored in other units to Mill Street to consolidate.The facility is easy to get to and to enter. The unit was clean and big enough and the units were secure as was the total facility. It being fairly new was very clean.
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August 2022 by Robert Loose
Friendly manager, clean area!
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April 2022 by Ariel Jording
Clean facilities. Easily accessible units.
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March 2022 by Shawna Spooner
I love my storage unit here. It is so safe and secure. I don't worry about my stuff here getting stolen or vandalized and I feel safe when I'm here at my storage unit. The lady in the office is great too. Very helpful and she really keeps a close eye on things. Sorry I don't remember your name but kudos and thankyou.
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February 2022 by Laurie Momney
Like that they are gated clean and respectful business
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November 2021 by Kyros Dartanian
I wish I could give more stars. But the receptionist isn't my definition of professional. Also they seem to never have much of anything available. What they do have is expensive.
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January 2021 by Douglas Black
Mngment is on top of things here. The heated storage is warm!
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December 2020 by Kristi R
This place is put to cheat the common working folks out of their monies. The are inflexible , rude and will rip you off at first chance. Beware. Within 30 days my 5 X 10 storage place went from 66 bucks to 167. Read the fine print. They are crooks... Read More
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November 2020 by Jaime D
Gotta give 5 stars to them for puttin up wit me
