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January 2024 by Meriel Jenks
Chuck explained well the differences between the BeautyRest and the Serta. Also my options for Delivery to my home in Hollister, Ca a month from now. I was very happy with his service.
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January 2024 by Janis Flander
I was in the grants Pass store purchasing a new mattress and hadn't bought one in 20 years. Our sales person was Derik, he was amazing and explaining all about the different mattresses.Thanks to Derik I got just what I wanted.Thanks again Derik for the great service.
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January 2024 by Joann Robinson
Customer service was great. Bought a bed , box springs and base plus deliveryand paid about $2500 less than anywhere else I looked. Shop at Mattress Firm first and you won’t have to shop all over.
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January 2024 by Sunshine Reviewer
Updating review.A little disappointed as we were mislead a bit on some stuff, and had it flipped around on us to cover what happened with not getting what we thought we were and tested in the store. Would have also liked to have known about the apparent terrible warranty that comes with the tempur pedic bases. The extra coverage would have been great to know about. Crazy to think serta comes with such a better warranty. We were also told our first 3 payments would only be $1. That was not accurate at all. First full payment due a month after purchase. My husband and I did not appreciate being played for as stupid.. the financing options are still hard to beat with the 0% interest. We just didn't appreciate having a fast one pulled on us. Tempur pedic so far has shown to be a great bed and has helped with a lot of pain.Chuck really helped us out with our decision. There is a very nice selection of mattresses here, beauty rest, tempur pedic, serta and some others. Chuck provided us with great service and helped us realize that getting a tempur pedic wasn't as hard as we thought. He explained things very well. We were super pleased with our service today and can not wait to get our new bed! Which will only be in 2 days!
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January 2024 by Jeanie Knox
We had redone our guest bedroom and needed a new mattress. Unfortunately my helpers had taken not just the mattress, but the box springs to the dump! My budget was under $400 and now I needed a base too. I called 5 different stores shopping for the lowest price. Two stores gave me a bit cheaper price but when we got to the stores they didn’t have the product at the price I was quoted.Lillian had what she told me she had and at the price I was quoted. We were in and out with the new bed in about 15 minutes. Thank you Lillian!
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January 2024 by Steven Jenson
The customer service was excellent! Very kind and knowledgeable sales representative named Lilian. She did a great job! GOD BLESS!
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December 2023 by Sheila Foster
Chuck was fantastic! He knew what he was talking about and made us feel very comfortable. We were going to buy the bed online. But because he was so helpful, we purchased it from him. Thank you, chuck!
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December 2023 by Jeri Simons
A young woman salesperson went above and beyond with our initial mattress and frame purchase, (which was an amazing deal btw), and when we had a warranty issue with our frame, she handled our issue promptly and scheduled a replacement frame the next morning.A++++++++++++++++ 5 star
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December 2023 by greg snider
I dislike doing a how did I do question. I see it as weak.However, Lilian did a great job. Personable and professional all rolled in one. She needs a raise.So far I'm also enjoying the bed. It's not yet puffed up all the way but it's comfortable now. I'm looking forward to yhe fully raised mattress and getting some great rest.
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October 2023 by Donna M Stann
The sale associate represented the store with her knowledge of the products and which degree of comfort we needed. Enjoyed the experience
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October 2023 by Ida Desenze
Went and talked to Chuck. He's very helpful. We did purchase a new mattress. I would recommend them to my family and friends.
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September 2023 by Caver Ealy
Lillian was excellent! Extremely knowledgeable, helpful, and PATIENT! She offered options without overwhelming me. She is an amazing ambassador for MattressFIRM
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September 2023 by Kyle Marks
Great buying experience. We were able to find just what we wanted. Sales staff were very friendly and helpful.
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September 2023 by Karen Laursen
Chuck is very knowledgeable and friendly. He was patient and understanding of my needs. I found the right mattress, thanks to him.
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September 2023 by Kelly Bushnell
Mattress Firm Employees are always ready to greet you with a smile on their faces and always willing to help and offer great savings! Thank you Derik Bushnell for great deals!!