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February 2024 by Ron Ferguson
As always Les Schwab is the best.
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February 2024 by Rick Gosliga
Well, it all started out so good and then they disappointed me. Stace helped me when I was getting prices and all went well. He explained that if they did not have commercial accounts requiring service, the day of installation, they could install while I waited, if not, I could leave my RV and they would call when ready. I arrived today at about 9:30 am. The gentleman at the commercial tire area said he could install in about an hour so I decided to wait. 2 1/2 hours later, I asked if there was a problem. The service tech took me back to check on my RV. The gentleman there stated he would be done in few minutes, so I continued to wait.One hour later, I had to ask again, what was taking so long. At that point I was pretty upset. After 3 1/2 hours they finally had me pay for the six tires. My receipt was not given to me and the service technician said he would get the manager. When the manager finally arrived, five minutes later, he asked me what was going on. I said I wanted to get my RV back. I told him I was upset because of the long wait and if they would have told me the wait would be so long, I would have had my wife pick me up 3 1/2 hours earlier. All he said was “ well it’s done now”. PIs this how this location treats their customers? When I went to get my RV, the gentleman that said it would be ready in a few minutes explained that he was called out to a commercial repair and left someone else there to do my tire replacement. When he returned he found that that person was also called out for another service. Then, after telling me a few minutes, he completed the work and place the completed work order on “the counter “ and forgot to tell anyone that the work was done.THIS LES SCHWAB LOCATION IS POORLY MANAGED. I DO NOT RECOMMEND USING THIS LOCATION.To date, the tires and price were OK but service after making the sale is one of the worst I have experienced. You decide if this is a place to get tire replacement and/or repairs.
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December 2023 by La Te Da
Amazing service. They just replaced my damaged tire under warranty at no cost. Thank You so much!
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November 2023 by curt Z
daughter was in town & needed wiper blades. Fixed her right up. Very fast. Also very friendly staff.
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October 2023 by Jen Chamalbide
When I take my car in they never put my hub caps on and the forgot to tighten some of my tire bolts on and I lost one when driving. They used to be the only place i would go. Now I'm scared to take my car there.
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October 2023 by NIkki Hayes
Grants Pass Les Schwab is AMAZING!Great group of hard workers.. Nice to see they still come run'n!!
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September 2023 by Lindsey Kastorff
Les Schwab on Union is the best! I have gone several times over the years and have always had fast service and caring technicians! Chris has helped me several times and has been extremely kind and professional and has gone above to help me!
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September 2023 by Donna Flock
Customer Service is always top notch and they are professional and efficient when helping me with my car every single time I've needed them.
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September 2023 by Jacques LeComte
I have been using this great Business for over 40 years. Always great and prompt service with the best quality tires in the country.
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July 2023 by Alex Oliva
Thank you Paige for going above and beyond in researching and finding the correct tires for my C8 Corvette! Your sincere willingness to to help was evident from the start and your followup outstanding. I appreciate everyone at Les Schwab on Union for being so friendly and having such genuine servant hearts!
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July 2023 by Dawn Riddervold
Great tires but had to go back twice to get the valve stem batteries to work properly. When I was obviously upset, they talked over me not too me. Telling me I need to buy new valve stem batteries for over 300.00. Telling me I should get a front end alignment for 130.00. Spending 800.00 cash for tires there didn't seem to be enough for this company....wanting more of my money. Probably will go to Medford next time I need new tires
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May 2023 by terri neathamer
It was great,I got my tires rotated and checked the air, Everyone was so nice,Not a very long wait at all . Excellent service
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May 2023 by RHONDA LUDWIG
These people are so very awesome. We had a screw in our tire and they did not charge us one cent to fix it. When we need new tires this is the place we will get them. They have one us over
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May 2023 by Thom Brown
Dropped off the car to have the suspension and front end inspected and an alignment if needed.First of all they did the alignment before the inspection and I had to inform them again about the inspection second after the alignment was done the steering wheel now set to the left and also pulled to the right which when I brought the vehicle in it was not the problem. After questioning them about why they didn’t catch that on the test drive of the vehicle after the alignment (which would have been obvious there was a problem) they informed me that there insurance does not allow them to do that, now after 37 years of being a mechanic of witch 3 years as a front end alignment technician I have not been able to say with 100% accuracy that a vehicle was aligned correctly and went down the road with everything setting straight, without test driving the vehicle it is impossible, unless there is some new kind of alignment equipment that can test if a vehicle is going to pull straight and that the steering wheel will set in the proper position. I say BUYER’S BEWARE when having them performing an alignment on your vehicle and be prepared to bring it back and be readjusted.I will say they did have good customer service and are taking care of it but the rework could have been AVOIDED by test driving the vehicle and not having WASTED my time and there’sSometimes spending money on better insurance to have happy customer goes a long ways get it together Les Schwab’s !!!I will definitely think of going elsewhere for an alignment next time just because of the inconvenience I have had to experience!!!!!!
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May 2023 by Jami Womack
I am very sad to see how bad the quality of Les Schwab has gotten. I went to the one on 6th st. I bought a set of new tires asked them to keep the best of my old ones for my spare. When I opened my trunk they had just thrown the tire in there not even putting it on the rim. But I've had such a wonderful experience with the Les Schwab in medford that when it came time for new tires again I decided to try the other location in Grants Pass on Union . I went there bought 4 new tires the next day one of the back tires popped they replaced it for me. It's been about a wk now and I went to get my oil topped off and they check my tire pressure for me as well. Well that back tire they replaced was at 70 psi standard is 35.
