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February 2024 by Michelle Nieto
KeyBank is the best. Staff is so kind and caring. A++ customer service. Best in town for sure
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September 2023 by Michael
I went in to open a checking account and found them to be very helpful,. Great attitude and Courteous!
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July 2023 by Richard KIRKWOOD
Staff is exceptionally, competent and friendly. Sarah opened my account and is assisting me with my credit rebuild journey. I have had exactly zero issues with the good people at this bank.I would and do recommend them highly!
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July 2023 by Jason
Friendly staff, great location, know you by name when you go into the branch.
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July 2023 by Jason C.
Know you by name when you go into the branch. Very friendly staff that wants to assist with all your banking needs.
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March 2023 by Michael Ritterbush
Was thinking of opening an account but, after reading all the comments I decided to stay with Rogue credit union No problems there.
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December 2022 by Joe P
My experience so far has been professional and prompt.
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August 2022 by 4me 2know
My experience so far has been professional and prompt.
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September 2021 by Samantha McCall
The most disrespectful and unprofessional individuals working as financial advisors.Branch supervisor was completely disrespectful and very judgmental during our short conversation she was really quick to explain to me that they will no longer be assisting me with any matter because they don't have to if you're a financial advisor and I'm calling as a client asking for help and my options and you have the audacity to tell me it's not your problem and hang up on me I bank with you I store and keep my money with you how dare you try to disrespect me and my family and withhold my own money for me without an explanation I've been transferred from the online banking over the phone customer service several times this matter started August 4th 2021 when I lost my job and it's continuing now to this day I was told that the branch would be able to reverse fees on my account due to a merchant mistake after contacting the merchant well once I talk to the branch they already judged and discriminated against me looking at my account telling me that it's my fault that the government sent me a check that voided once I provided the new check with the same account number they told me that they don't have to help me they refuse services due to bias judgment and I went to file for grievance and was denied.
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August 2021 by Al Barry
Beware: KeyBank doesnt have your back. Employees and departments lost behind red tape, bureaucracy, and incompetence. Not helpful in any way. Not transparent. They keep transferring me from dept to dept so that no one gets to be held accountable about the customer experience. Theres nothing we can do for you is the first line in the script they are taught.Edit: this is exactly the kind of review you are used to and being in denial isnt going to help.At one star review, it seems to me you like the position you've put urself in, and shouldnt be surprised. Rookies i swear.
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June 2020 by Kailah Maple
Absolutely TERRIBLE phone service! I keep trying to pay an account off, and they continue to run me around in circles! 2 and a half hours of calling 1800 numbers and still no answers! The woman on the phone was INCREDIBLY rude. They obviously don’t know what customer service is. DO NOT BANK HERE EVEN IF THIS IS YOUR ONLY OPTION. A V O I D L I K E T H E P L A G U E
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May 2020 by Paloma Paloma
There is a woman at this branch who is a “relations manager” but she has no clue what either means. She is incredibly rude to Spanish speakers. I called to place a complaint regarding her behavior and she was incredibly defensive and unprofessional; she called me “honey” and hung up on me. She was the one who made the error: 2 checks were for deposit but she only credited 1 check to the account. Her Spanish speaking client asked for it to be corrected and the “relations manager” offered no support. This behavior is appalling. All because of the customers poor English.
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April 2020 by Terri B.
About a year ago I banked at K-Bank in Grants Pass, Oregon.I had been with them for a few years. I loved the bank back then. I even convinced my husband to switch from Chase to them! The bank on Williams Hwy. was closer to the end of town where we lived. Long story short my bank account got compromised and the bank had to deal with it . They refunded me my money but a month later they sent me out a letter saying they were closing my checking account. They wouldn't give me a reason. They gave me a number to call it was the, RISK dept. Went around with them but it got me know real answers as to why they closed out my account. Fast forward to February 2020. My husband gets a letter from Key bank saying they are closing out his home equity line of credit. At least that's the account we think they are talking about. So, we went into the branch to talk to a banker. They assured us it was our/his home equity line of credit that was being closed. They wanted us to lock into a fix interest rate on it. All that meant was we couldn't charge anything new on it. Ok, that's fine we said. Then March comes. Go to pay for groceries at a store and his ATM card doesn't work. We think its odd but probably just a glitch. We forget about it . A few days later the same thing happens. We go into the bank and they tell us that my husbands " accounts" have been closed. Who closed them we ask. We didn't close them. What accounts we ask? Ended up being my husbands checking account, and his regular credit card. We ask why the bank closed his accounts and they couldn't give us a answer. His checking account has always been in good standing. Never been over drafted always had some money in his account as his disability check automatically are deposit in it round the 20th of each month. Same with is credit card . He has excellent credit a good, high score by bank standards. At time of closing his credit card it had a zero balance (it was quite a substantial credit limit). The lady at the branch was nice enough but couldn't tell us no more. She did give us a number to call at corporate. It was the RISK dept. We asked why my husbands checking account and credit card was closed out? She could not tell me only that it had been determined that he was a at RISK customer.! So, one of two things are going on . #1 they closed his accounts because of his age (hes 62) which is highly un-likely or #2 because he has cancer. Neither one of these reasons is cause for closing out his accounts. To make matters worse they closed it out the day before his disability check was to be deposited on March 19th. not to mention we had checks written and mailed out to creditors. So yea KEY BANK sucks. They have some really messed up policies and that is our horror story dealing with them. I actually would not recommend this bank or any bank to people. We both have accounts at the First Community Bank now and they seem alright but if we didn't need to we wouldn't have any bank accounts with any banks. Banks are nothing short of pure evil. I would really like to sue them (Key Bank). Perhaps as a group law suit there would be something that could be done about them?
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January 2020 by Michelle Borst
Don't try going in on Fridays either unless you have 20 mins to stand there. Two tellers ONLY!
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August 2019 by Jerry Sharpe
Best banking experience I have ever had helpful and answered all my questions
