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April 2024 by Teresa M.
Wow! This place is huge compared to the exterior appearance. Talk about selection overload. So much good stuff to decorate your entire house. I found exactly what I was looking for & would have loved to spend a lot more on things I don't even need. Amy was really helpful & pleasant to deal with. The replacement coverage on my new purchase is great for a pet owner & the delivery was convenient, scheduled just a couple days later. The drivers arrived ahead of schedule, were efficient & friendly, getting my old furniture moved out & new items set up quickly. Overall a very good experience.
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November 2023 by Kari Hudson-Burcher
I LOVE Gates! They only supply high quality furnishings, and we absolutely love our couch and dining room table. I love finding the cutest garlands and other knick knacks during Christmas time there!
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November 2023 by Nancy Yannone
We love our new dining set. It was exactly what I was looking for. No pressure sale.
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November 2023 by Iris L. Clark
Beautiful Chairs that we got that lift up up. They are over 5 years old and working great.We just got a new kitchen table that is just Beautiful. Thank you for Delivery and setup.
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October 2023 by Ron Soltani
Great local business, they care about their customers at all levels and we are so glad to return the favor and be a loyal customer, from sales to delivery and service they at top notch not to mention great furniture too!
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October 2023 by Messenger 1.
Went into Gates (Grants Pass) for a custom desk, bedrm set with end tables and 5pc dinning set. They were going to get me a quote and call me. We left went home and waited for a quote via phone for a few days and finally the blonde-haired lady said she was working on it and would call us back. Monday she called and said she was still waiting for the quote and would get back to us. AS OF TODAY 10/25 WE HAVE HEARD NOTHING. I just moved here and I will never shop or purchase anything at this store. I went with Ethan Allen who came from Portland within days.
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October 2023 by Gary Clevinger
We love our new couch and recliner from Gates Furniture. They’re very competitive with their prices and the customer service is be on compare ! Kris Johnson was so helpful in deciding our purchase. Thanks so much!
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October 2023 by rachael ostling
Riley and Eli went completely above and beyond as delivery and set up. When asked by a Oak Lane resident to help relocate an old recliner to move in a new recliner they jumped right to it. Thank you for being so kind. Your customer service is much appreciated.
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October 2023 by david pulice
Very nice store. Lots of selections. Aurora was very helpful. Prices were reasonable, and there were signs of discounts as you purchased more products.
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October 2023 by Amy Stout
The folks at Gates are awesome! We worked with two great women and Ben, the manager. We lost our home to a fire 7/22/23 and the recovery process has been stressful. They really went above and beyond to help us and we absolutely love our new bedroom set and entertainment center. Thank you for all of your help!
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August 2023 by Michelle M.
Omg! Such beautiful furniture. Our salesperson was so helpful. She got us the best price on our wonderful pair of recliners and end table. We are now customers for life
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June 2023 by Kaylee Odell
Absolutely love my couches. Tristin was great and helped us with the purchase. Great sales men he did not pressure us on a single couch. The delivery guys were great. Thank you so much.
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June 2023 by Sarah Strand
The service department came to my home in 2 days after calling. My chair was looked over throughly, and repaired with efficiency. The serviceman was very friendly and professional. He even loved my dog. Great guy. Love Gates furniture. I've been a customer for 30 years, and I wouldn't buy anywhere else.
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June 2023 by Collin
My lady and I decided a few weeks back to go to Gates to find a new bed set, we tried out a few beds before a sales rep came in. She asked some preference questions then had us try the sleep test , to see where our pressure points are and what bed may be a good fit. Long story short, we decided on a bed that felt good in the store and took it home. The bed was absolutely uncomfortable. Extremely firm, nothing like the one in the store. We decided to go back and try out some others and maybe find a better match.this time we took even more time testing beds and finally settled on one we were completely sure of.We brought the new bed home, it was not close to as plush as the one in the show room. Talked to the rep and explained the reason we decided to shop in a store for a bed instead of somewhere like Amazon is to actually test the bed in store to make sure we like it.She told me that her manager said - beds break down over time, and eventually it will feel like the one on the show room floor. She also mentioned maybe put something “weighted” on the bed during the day to help it break in.Weight a bed down to achieve the same feeling of the bed on the show room floor???!!!Sorry Gates, never ever shopping with you guys again. That was two strike outs, and a lot of money spent for two uncomfortable beds and wasted time.
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June 2023 by Pat Bange
Amy was patient and great help in our decision. . Our delivery men were super and knowledgeable about our chest bed. Currently we are letting the mattress air as is typical with a new foam mattresses. Hoping to hear good reviews from our first overnight guests.