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July 2024 by Sansha Thornburg
The eco atm does not work
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January 2024 by Gary S.
The worst time I've ever had at a walmart is in Grants Pass trying to get my car back after they put tires on. There were literally hands full of "managers" that do not try to help and do any mature actions to help with what the problem is, but to belittle a customer and not give my car back because my phone # used was my sister's. Huh? Hours later I had to call the police so I could have my car! Of course the original "manager" was no where to be seen. Why do they have a job? My car. My money. And time wasted. The basket full of another 150 bucks of their product left there. I will never spend money there again. No apology and even after giving them their first 4 tire sale 600 bucks worth to start their day. I gave my phone # that is in my family member's name, and they said I couldn't have my car for some such reason. HUH? they did not apologize {or say any thing to anyone of real management authority there}. So I will go to the extent of reginal- -manager to complain further. [Did they even think to check my car registration? NO.] My car my money my families home phone that is under my sisters name that they could call along with 3 other family phones I can give them. But no from beginning to hours later to end saying they will put my old tires back on but it would cost another 240 bucks to do making 480 bucks without new tires which were the same near to that cost. Do not shop where the people are mean. Stay clear of the Grants Pass Walmart at least until I get the reginal office to respond so I can edit or remove the bad review. The time to value accomplishments and pride in job positions are not admirable where subordination occurs.
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November 2023 by Jimmy G.
The WORST business in Grants Pass!!! Zero management experience! Zero General management! Zero customer service! Zero quality control! Zero stock on hand! Want to meet with the General manager asap! This is intentional infliction of mental stress on YOUR customers... I've witnessed. Many customers upset at lack of product!! I can fix this for you just ask...
[email protected] I'd take a photo but it would just be unattended isles, empty shelves and disorganized! And angry people!
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August 2023 by Bri S.
I never ever take the time to review a place, regardless how frustrating an experience might be. Today however, I'm not leaving the parking lot until I speak my mind and share my absurd experience today. I was just told to put my shopping to a hault, go directly to the front and pay for what items I had in my cart (totalling $227.84) and leave the store. The only reason I gave this store a penny of my money is because my daughter spent about 45 minutes picking out exactly what garments she needed and I didn't want to make her go somewhere else and start over considering she has pretty severe anxiety. This employee named Michael said I was "ripping open packages" which is entirely incorrect. I had pulled a t-shirt out of a package that HAS AN OPENING IN THE FRONT to see true size and immediately returned the shirt to the package when done. I also checked shirt size from a zipper packaging that zips open and close without breaking any seal. Michale then followed us through the store, staring us down like we're criminal and got on his super important walki talki, probably to tell another employee how these 'suspicious females were headed to a register'.. I haven't shopped here in YEARS and I most certainly will not be returning. This dude profiled me, I'm assuming for being covered in tattoos and some paint from a home renovation. I would have spent 3x the amount I dropped already had I not been disrespected, profiled and interrupted shopping by a power hungry, out of line and out of shape Walmart all star
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May 2023 by Sheri L.
The new call in system for pharmacy refills is horrible! Every time I try to refill a prescription it either tells me the prescription is out if date, has no refills or isn't available. Then it tells me I need to speak to someone. I have not been able to refill anything without having to go to the counter and request it in person. Ridiculous! Please fix it or I will need to find a new pharmacy.
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May 2023 by Kathryn P.
Pleasant & helpful staff. Best prices. Great product selection. Pharmacy convenient & well stocked.
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November 2022 by Darrell L.
Walmart web site is terrible. Way to confusing, not at all acquaret. It seems almost everything is out of stock. Even eggs & bacon. I could not find the meat section. There is so much advertisements for non essential items, I can't find the basic items I need. I am sitting at home with colvert 19 & can not get through all the junk on this web site to try to get some simple foods & supplies I need to get me through this miserable flue. Not even a PH# to call to help me through this online non shopping. Another thing, For the last year, every time I go to the Grants Pass walmart, there is 4+ of there handy cap shopping scooters broke & I usually half to sit on one of the broken scooters for many minutes waiting for one. There is not even a bench to sit on to wait? Walmart doesn't seem to care about the disable customers. One star is one to many... WOW, in order to post my review I half to agree to let a third party with games access into my computer. Then it said to learn more I need to, that's it, the rest of the turns & conditions never shows up. I got to agree to this?
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August 2022 by Sherry K.
I went into Walmart here in grants Pass and was shocked at what I saw... You couldn't even get your carts through the isles this is how it looked... A picture is worth 1000 words right
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August 2022 by Scott H.
Not bad for a walmart. Large store with a good stock. Most employees were pretty friendly.
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July 2022 by Elon A.
Curbside pickup left a lot to be desired. My schedule pick up time was between 2:00 to 3:00 in the afternoon. I got to the store at about 2:40. I called the phone number for the store and pressed option three for pickup. After the phone rang for a minute or two, somebody clearly answered the phone and immediately placed me on hold, then I was back in the queue for the phone ringing again. I called back and I was on hold for 4 minutes before it went to a rapid busy signal. I called again and pressed option 5 to speak with somebody in customer service. After a minute or two of the phone ringing, somebody from a different department answered the phone and told me that I had to try again and hope the hell that somebody would answer the phone. I ended up walking into the store and I went to the customer service department. I explained my issue and asked to speak to a manager. The manager was helping another customer so I was waiting. The customer service agent who assisted me notified the manager that I wanted to speak with him and explain the issue. He told her to call the pickup department and have them come to the front to meet me. when the manager completed assisting the other customer, it appeared that he was walking away and did not want to talk with me. I approached him and I explained the situation so he was aware of it but he really did not seem that concerned. A person from curbside pickup came up to the customer service department promptly and assisted me. The pickup department lead told me that I needed to drive to the side of the store to the designated pickup spots. Until you get to the side of the store, there are no signs telling you where curbside pickup is actually located. They do have several pickup stalls once you get to the right location. I also learned that the telephone number needed for curbside pickup is a different phone number which you find when you actually park at the pickup stalls. When you call the Grants Pass Walmart superstore and you press option three for pickup, you are not reaching the curbside pickup department because they have a completely different phone number that you will find once you park in the parking stalls. What should have easily taking me 5 minutes or less turned out to be almost a half an hour because of their poor communication skills. Only the lead for curbside pickup seemed generally concerned about the issue however there was nothing that he could do to correct the issue. He promptly put my order together when I spoke with him in the store and it was ready when I got to the back. This Walmart needs much better training and much better signage.
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March 2022 by Wendy B.
Customer service is sooooo bad. An employee rolled her eyes when I asked where something was cause they freaking rearranged the store and the audacity of this girl, she rolled her eyes at me and didn't answer me. I was in disbelief! I called her manager and the manager sounded annoyed about my complaint. DONT SHOP AT WALMART!
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March 2022 by Desiree C.
They have put in more self checkout registers and I rarely see a line of people anymore
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December 2021 by Karen T.
I wanted to return an item I ordered on line. The online seller ignored the cancellation and shipped the item anyway. I went to the Grants Pass store to return item only to find they can't take it because they've not had a printer to print a shipping label for weeks and don't know when it might arrive. This is totally unacceptable and unprofessional. I called the 800 number to get this rectified and they were not helpful either. They can't send a shipping label because its a Marketplace item. So I'm stuck with the item until the local store gets a printer and no one knows when that might be. Are we in the Dark Ages
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November 2021 by C F.
Horrible curbside service! Horrible communication! Absolutely no reason a customer would be required to wait over an hour in their vehicle after checking in and providing parking space location and receiving auto confirmation. Got it! You are parked in space XXX etc. ... Ridiculous!! No apology either! SMH. This is why Fred Meyers is beating out this store in the location. Better overall customer experience.
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October 2021 by T A.
This place takes 30 min to check out if you have cash two people working registers I hate this place it will be my last time here !
