-
July 2024 by Loy Gates
System is been down all day on a Friday. Can't access anything. This location has no ATM inside. Have to drive an hour to other location that actually has a ATM
-
February 2024 by MJ Kim
I love this Chase Branch. The whole team is always willing to help. It's the workers that make the experience great. It's too bad they closed the branch on the other side of the town. We need another branch to cater to the needs of the growing community.
-
February 2024 by Robert Powell
Always friendly service. Transactions are usually very fast and tellers are courteous.
-
February 2024 by Robert P.
This branch is exceptional. It has really turned around n the last couple years. Tellers are fast and courteous and the bank manager is knowledgeable. I highly recommend this branch!
-
February 2024 by Mj O.
Always a pleasant experience. The staff is nice. Great people. The branch is in a good location. I wish we had another branch on the other side of town though.
-
February 2024 by Fred Anderson
still so slow
-
February 2024 by SuiCyrus Waves
The worst phone service ever.
-
December 2023 by Cruz Cruz
The large and in charge blonde as she is referred to from other complaints Chelsea sure is making a name for herself with her lack of customer service skills. I didn't bother reaching out to the manager (Jessica) with Chelsea’s abusive behavior of yelling and escalating the situation. I figured they would be buddy buddy since they worked together, and boy, was i right. From other people complaining of the same things that would have gotten me nowhere.Rest assured that the upper management did disappoint. Jeffries lang (the marketing director for this branch) was talking about the good that Chelsea has done for the branch despite Chelsea causing the esculation and her yelling in the branch from acroos the room at the dooor of her cubicle while you can clearly see she was shaking and her voice was craching as she made a seen and was unhinged. He seemed to not mind her threating to call the cops because i asked questions and asked her name. Which seems to be a pattern that chelsea is showing. When i reached out to the regional director, Nathan neguyen, he didn't even have the professionalism to be bothered with complaints of abusive behavior shown by this employee to customers. This branch of customer reviews clearly shows the fast decline of customer service over the last year. I traveled to Medford to conduct business on my account after the unhinged interaction with the grants pass location. The manager of the Medford location seemed to be aware of the complaints about Chelsea when I mentioned the name. She was understanding and assisted with filing an internal complaint. Too bad it didn’t get anywhere because as soon as Jeffries lang caught wind no one was allowed to say anything and when I spoke to the Medford branch manager days later she was not as forthcoming of the issues about chelsea. It seems as if something is being hidden under the rug so the higher management won’t get in trouble for not handling the poor customer service in grants pass location with the consistent pattern and complains that continue to reflect the lack of customer service.
-
December 2023 by Jimmie Lara
I have worked with Chase FOR many years.
-
November 2023 by Jason Rider
All I was attempting to accomplish was to aid a dying parent. It was my first time trying to navigate a Family Trust.If you are an existing Chase Bank account holder or are looking to open an account with Chase Bank, look elsewhere. With inflated banker titles and lack of customer service skills, they all show a great dislike for their customers.Starting with the teller named after an 80’s pop star Madonna. Unlike the 80’s pop star, this Madonna has red hair and will threaten to call the police on a 25 year loyal Chase Bank client! Yes, be careful not to ask any questions.Looking for a Private Client Service? You have to first get passed Chelsea (blonde) the large and in charge gatekeeper (Assistant Vice President). She is as useless as her inflated title. Her upcoming lunch break is far more important than any customer service. Hope she doesn’t miss a meal, doesn’t appear that she has ever missed one.If you believe for a minute that the bank manager will come to your aid, Jessica (Vice President Bank Manager), boy does she have a surprise in store for you. She is unwilling to take five minutes out of her day to assist a 25 year loyal client too. Jessica (brunette) has a complete lack of compassion. I was shocked to find a human like her in Grants Pass who is comfortable behaving this way.This location of Chase Bank in Grants Pass should be converted to a public restroom or shelter for the unhoused as it would better serve the community.If you live in Grants Pass, you have many options for banking. While many of the banks are smaller, you will definitely receive superior customer service. I urge you to read all the reviews for this Chase Bank location before doing business with them.
-
September 2023 by B Chui
Great they never answer there phones. This place has gone down hill.
-
July 2023 by Tracy Ehr
Do they actually ever answer the phone???? I spent over an hour calling the branch number and it just hangs up.... so frustrating.....
-
May 2023 by Anthony Fogleman
I lost my card 2 weeks ago, still haven't received a new one. When I called threatening to change banks they just hung up on me.... terrible service don't choose chase
-
March 2023 by christine williams
I'm really disappointed! I ordered a large withdrawal 5 days ago and I still can't get my money out of this Bank
-
February 2023 by Jared Wolff (Psychologist)
Would give 0 stars if possible.Wife went in and asked to changer her name and close her account. Manager straight up told her no, said we aren’t going to change your name if you’re closing the account.1) When they close the account the name has to be correct since they write you a cashier’s check2)Manager was incredibly rude with how she said it.Then when the manager begrudgingly agreed to do the name change, she asked for proof of the name change (wife provided Marriage certificate and ID) and THEN asked for proof her her previous name (which is what the marriage certificate is for).Worst experience we’ve ever had with a bank, highly recommend you find a different bank.
