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June 2023 by Alexys Hilkey
Robert definitely made my first time coming in and getting my own line very simple and easy.
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February 2023 by Ryan J.
Do not buy anything here. The manager, Donna Crabtree did not help up solve a problem after an associate inappropriately sold a phone, case, screen protector, insurance to an unauthorized user on our account. They would not take responsibility and help come up with a solution and instead hung up on us. They are clearly in business for commission and interested in padding their own pockets instead of helping people with their phones.
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February 2022 by Connie Hoover
Yasmine was very helpful and knowledgeable! And did a great job working by herself at the store!
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February 2021 by Sara L.
I worked with Ricky at this location and he was the MOST helpful, courteous and very patient as he explained and re-explained my plan options and how they relate to my devices. I was incredibly apprehensive to change from my old plan and device due to the sheer number of options out there! I feel super happy and confident in my decision. Thank you for making me feel like an informed consumer!! Please never leave this location, I plan on coming to speak with you next time I need an upgrade.
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September 2020 by Tony gomez
Richard can defeat thanos. That’s how i knew we came to the right place. Will be back
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July 2020 by Denise T.
We stopped by store yesterday to look at switching from AT&T to Verizon since we are moving to Grants Pass. I was really impressed with Gus. He was very honest and forthcoming about service in the Applegate valet with all the cellular companies. He could have just let us switch and made a quick commission; however, he made suggestions for checking Verizon service with my work phone before making a decision. He also told us that Apple 11 can use two carriers and provide better coverage. Gus was so nice and patient. What a different experience at a cellular company.
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June 2020 by Amadou B.
mayn being black just sucks period!!! has anyone ever literally showed you that they just dont like your type, verizon customer or not!!???
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October 2019 by Jordin L.
We went here after one of the "true" Verizon stores were rude and unhelpful. Cody at this location put the screen protector on my new phone, answered all our questions, and helped us save money. Go to any of the Authorized Retailers instead of going to the corporate stores. They're actually there to help and have great customer service. Update: we went in a week or two later to get a second phone, Freddie answered all of our questions and explained and double checked everything! Made sure we were getting the best deal and was so kind. Also, if you go in during the evening as we have every time, there has been no wait at all :)
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August 2018 by Pauline W.
I completely agree with the previous one star reviews and I too would give 0 stars if that were an option. I cannot answer my brand new Moto $900 phone. The incoming call screen will not come up. Went in at 10:00 am and found 7 people ahead of me and 1 sales person. I waited in line for an hour and, Sierra, the rudest, uncaring sales person I have ever encountered said "Sorry, nothing I can do." For any of you reading this I will not bore you with the irony of this and detailed descriptions of how beyond frustrated I was. Thanks for reading.
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July 2018 by Donald H.
heres a true story for you. My 70 year old father asks me how to replace the phone he lost that i had bought for him. I send him to walmart to get the $15.00 verizon flip pay as you go phone. On the way to walmart he sees the verizon store across the street , he thinks well im sure i can get a cheap flip phone there as well as at walmart. Its the compsnies store. He goes in the sell him the right flip phone and a verizon air card , THEY CHARGE HIM 189.00 FOR THE ,SAME 14.88 PHONE YOU GET AT WALMART! My mother goes back with him too the store the next day. And the manager tells her he wont return it , she is also 70 years old . I believe this is elder abuse and as lso just plain bad business. My parents called verizon and they told them that this is an authorized retailer not a ckmpany store. So now my dad that is on a fixed income is stuck with this 189.00 FLIP PHONE. THAT DOESNT EVEN WORK IN WILLIAMS. Where his cheap 14.88 one worked just fine . This place actually preys on the elderly in our community . Lets boycott it.
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April 2018 by Roxane D.
Worse place to get stuff done if you're in any kind of hurry! Always short staffed! 2 ppl working on a Monday and we've been here over an hr and there's ppl before us still! Think I'm going to change Verizon locations because this one SUCKS!
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April 2018 by Barb F.
I have been into this store twice for help with paying my bill on a prepaid phone. First of all, they only have 2 people working. I have waited at least 30 minutes plus to get help. Why doesn't Verizon hire more help in their stores? I saw people come in sign in, wait 30 minutes plus then walk out of the store. Once it was my turn, the customer rep is knowledgeable, and took care of my issue with the phone, but the wait time is poor service.
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March 2018 by C T.
Been sitting here for three hours to buy a phone. Worst customer service I have every experienced from a cell provider. We couldn't even pick up the display models, which were not live without alarms going off. When we finally got to a salesperson he wanted to talk more about life experiences than give me the phone. Won't be coming back to this store.
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September 2016 by Dan Mecum
I get it, understaffed to cut overhead. But when you stand around the store for almost an hour and no one even says hello, welcome, let alone a "how can I help you?" your customers obviously aren't a priority. I was second in line and the first person said they had been there well over an hour and no one acknowledged she was there. I saw 2 other people wait in line and then just walk out because there wasn't a shot they were getting served. I'll just go to the stores in Medford and will suggest others to do so. 25 minute drive will save me an hour of waiting at TCC and I'd rather support a company that appreciates their customers.
