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July 2024 by Chris Ewald
Thank you to Jeff for his help when we were getting a couch and to him and Krystal for helping us move it to the truck!
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July 2024 by Ann Jones
Love big- lots
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March 2024 by Terri
Good prices and friendly staff.
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March 2024 by Paige Musillo
Super displeased. Three weeks ago I purchased a dinning table set. They had the same one but returned with a few scratches and was excited to get a deal. Arrived at home, and realized I was missing hardware. I called and was referred to call another place to have them send me the hardware kit. Few days later they get back saying they don't have the kit and to call the local store back. I called them back they said they would see what they could do. 1 week later I follow up, they said they might have to purchase the hardware for me to will get back to me. I called now the 3rd time to see where we are at on getting the hardware. The person who answered thought I was going to get my own hardware. I explained I was told someone was going to find it for us if they had to. After being put on hold twice they said either I have to go buy my own hardware or return the table. They still sell the same table. I asked if I could bring the two chairs and bench back and just switch for the floor model ones. They said no. You'd think after 3 weeks of being pushed off and told there was nothing they could do for missing hardware on a tabel they sold they would offer a solution then just to return it. Maybe offer a discount to get a new one, but they won't offer anything. I was extremely patience, very grateful and tried to be as understanding as I could. But now I feel so frustrated. Why should I have to go buy hardware for a table I already purchased from them? I wish they could have followed through with keeping me in the loop. Maybe offered a better resolution or worked with me a little bit.
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March 2024 by Austin
The lack of care for their customers is mind boggling. I tried placing an order online during some Black Friday sales, and after multiple attempts, it wouldn't go through. My card was charged, though, and I had to wait days for the charge to leave pending. I called, and they said, "Dang, that's weird, idk man" and told me to expect a call back from a supervisor about this. It's been about 3+ months now, and I still have yet to hear from anybody. I emailed multiple times and kept being told "someone will follow up shortly." On my first call in November, the guy said I should expect a call the next day. I understand comments like this don't mean anything, and losing one customer is negligible, but I promise you, if the world ended and I were the only person left on the planet by some miracle, every Big Lots store would be the most pristine buildings on the planet because even in an apocalypse and facing certain death, I wouldn't go to Big Lots for sustenance. Don't give me that generic "Sorry about your experience with us..." response because man I don't care.
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February 2024 by Heather Barbera
I love going in here because of all the random things they have. I see something new every time I go
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February 2024 by Alma Thompson
I always find everything I am looking for- - - and then some. Love this place, especially their prices
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February 2024 by Rosa Aparicio
Brand new sectional and dining table. Service was great, price great. I didnt catch the gentleman's name in that dept but he was very helpful. I was able to save even more with the 20% off everything! Thank you for helping me furnish my new apartment!
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February 2024 by Pat Pepper
People were friendly you had what we were looking for and
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January 2024 by Kevin Sutton
Seems to lack products of interest
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January 2024 by Steve Self
Great little discount store
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October 2023 by Shelly Sheridan
It was an easy in & out trip.
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October 2023 by Kathy Vonkrohn
Some big lots brand everyday items like cotton balls are better than the name brands but less expensive. Today they had a great selection of Halloween stuff.
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October 2023 by Janine Thomason
Fun selection of stuff!! Always find fun stuff!
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September 2023 by Fabian B. Flores
Big Lots usually has what I go there for, but their selection of some items may be small. The prices are generally lower than other stores.
