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June 2022 by Jeff S.
I brought a small chest freezer in that had been tripping my gfi receptical Keith was helping Me, wrote up the order I paid the check it out fee of $45. We unloaded it at about noon on Friday 06/16 /2022 Kieth told me that they wouldn't be able to get to it for 3 weeks, I called about 3 hours later after talking with another repair guy that said " it probably isn't worth repairing". I called Kieth and told him not to bother with the repair and that I would be back to get it and my deposit. On Tuesday 06/21/2022 they called to tell me that it wasn't worth fixing and that they would be keeping my deposit.I think that is a cheapass way to do business. Shop here prepare for a ripoff!
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May 2022 by Rikard K.
Recently relocated to Grants Pass area. I really thought that doing business with a local company would be a good thing. So Sorry I purchased anything from these folks. At least in the SF Bay Area you do not expect good customer service.Purchased a dishwasher for (total price installed $864.00). So, 63 days after the dishwasher was installed, it began leaking. Now, the fact that it began to leak was NOT THE FAULT of Appliance and Mower Center or Whirlpool. Issue here is Service after the sale and the cavalier attitude of the company. All I want now is a hose for my washer so I can fix it myself - but have to leave a message. Their service scheduler Amber has a pleasant voice, and their Service Technician Gary is kindly. Regardless, with a brand-new installation, I had to wait for 10 plus days for an appointment. A BRAND-NEW MACHINE!All I want is a hose - the dishwasher was installed March 14, 2022! In addition, I visited the store on May 20, 2022, to confirm that their practice was to put purchasers of NEW APPLIANCES "in line" exactly as if someone was calling for a routine service call. The "Counter Person" confirmed this was the case. Never again!! No more Appliance and Mower Center and no More Whirlpool Appliances. At least at Home Depot I know I will be treated like a citizen of a Third World Country!
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May 2022 by Butch M.
We had purchased a refrigerator from Appliance and Mower Center and then last fall a Cub Cadet lawn tractor and had a very good in-store experience both times. We then mowed the lawn one time and the second time all of the fuel leaked out of the lawn tractor due to a fuel line leak. Devon came and picked up the tractor fixed it and returned it but the battery had been accidentally drained when it was in the shop. So they charged it up and brought it back. But when my husband asked him how much gas was in it he answered, "Not Much", and the gas tank had only had enough to start it up and go a few rows. It was completely empty. Because we had lost most of a tank of gas due to the fuel leak, we thought it would at least have had enough for us to mow the lawn once.I called to ask about this and they said they could fill the tank when we came to service it in the future but we felt it was a lack of customer service to not have some gas in the tractor when it was returned since we had lost our gas due to a defect and we felt that would have been good customer service. After paying over 2100.00 for the lawn tractor, after waiting to mow the lawn for weeks, my husband is having to take our truck, to town and get gas before finally getting to mow the lawn a second time.
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May 2022 by Marilyn G.
Ordered a carburetor for my mower. Discovered it came without the needed gaskets. When I called the Appliance Center, I got excuses and not good ones either. I was never told gaskets were not included with the part I ordered (they usually do). The person who placed the order would have known gaskets weren't included. Then I was told there was no way for them to know what size gasket was needed. (Look at the part). These "reasons" were supposedly coming from their mechanic. Making a mistake is one thing, lying about it means I will never do business with them again.
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August 2021 by Bill C.
Not a very good store poor customer service and if you are not happy with your purchase they have simple easy return but they tack on a 25% restocking fee so you buy it you own it working or not. Go to Home Depot they have a no questions return if not satisfied.
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May 2021 by Jon S.
Very good experience, and I'm not one who has much tolerance for wasted time. Yes, there was a line ( it is that time of year), and yes, everyone was masked up (and I'm respectful of following the mandates and rules imposed upon this business). Needed a part for my 10 year old Craftsman riding mower...bam! "Here ya go!". Got the part, but I had with me other parts that I had taken off just to get to the part I needed. "How do I get this back on?" This was a tension spring that had to be twisted around here to there and I was trying to find how to accomplish the task efficiently. Brian (the sales person) went in back and brought up a mechanic (wish I knew his name, to give him props) to explain the process. Me: "How the hell am I gonna do that?" Mechanic: "It's gonna be a bit hard, but that's how you'll know if you're doing it right". That right there was some heavy advice! After pondering this for a moment, I replied "Well, thanks...seems then that I've been doing things right all my life :)! I found the staff to be patient, knowledgeable, friendly, humorous and efficient. Thank you guys! BTW, this is my first ever Yelp review and I don't give 5*'s lightly!
