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July 2024 by Amber Christine
I went in for a belt and nobody was available to help me and I waited for a long time so I left. It seemed like nobody was even there working. Then in the parking lot a two guys in identical trucks were yelling about how they thought one of their customers was stupid.
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July 2024 by Joe Wakeland
Friendly and helpful
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June 2024 by Terry Hamblin
The staff was friendly and the service was good!!!
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May 2024 by Barbi Freedle
Great CS. Employee saved us money on fixing our dryer.
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May 2024 by WT Maher
This is the place to go for your appliance and Mower parts you need
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April 2024 by Craig Berry
Been a customer for 20 years. They have the best selection, experience, and customer service of any big box store in the entire state.
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April 2024 by Coby Bates
Great guy's
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April 2024 by Alan Sippola
Every time I go in there the staff treats me like a business should treat its customers. Sad thet that stands out. Good job.
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March 2024 by GMR
As a senior, I have owned over a dozen homes and several rental units, therefore many appliances and with that many appliance repairs and visits from repair companies. None of the repair companies compare to Appliance and Mower Center of Grants Pass, Oregon. Most of my experiences have been in major metropolitan areas with fierce competition and many choices, Appliance and Mower Center is in a relatively small market area where customer service is your reputation. They stand heads and shoulders above any appliance and repair company I have ever used. Why, constant follow through and follow up from the beginning of getting the repair order to the final repair during a 13-week journey with Whirlpool, Asurion, and me the customer. Anna, the owner and Gary the certified factory trained technician are awesome!
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March 2024 by Linda Lomax
We had a great experience purchasing our riding mower, great customer service.... thanks!!!
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January 2024 by Todd Greer
Tried to shop small business local. Here's what I got: Asked for an American made over range microwave. I was told the Whirlpool they had in stock was American made and $499.00. I mentioned that I had read Whirlpool microwaves were made in China, but was told no. Made in American. Get home and made in China all over the box. Called twice with no answer. Left a message: microwave made in China. No return call. Guests on the way, needed microwave for meal prep. Installed Chinese microwave. Out of curiosity I looked up the price on their website $479.00. $20.00 less than I paid. Same exact model at Lowes $329.00. I don't mind paying a small amount more for local sales and service, but $170.00 more? My fault for being in a hurry, but won't happen here again!
Your reply says volumes about your customer service. As a 25 year experienced mower and equipment dealer I have no idea what you are talking about regarding government regulation. I don't think you do either. Made in China, is made in China. As for the $20.00 I was overcharged, keep it...you must need it. Like I said in my review, I didn't expect you, or ask you to compete with a box store. I made a conscious decision to keep my purchase local, just as I wanted an American made microwave. I would have been happy to return the unused and factory boxed Chinese microwave for an American made model if you would have answered your phone during regulat business hours. Obviously I will not be doing business with you in the future.
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November 2023 by Wilma Babbs
I got refrigerators from this place and I just wanted to say a have never dealt with a more pleasant or helpful people. I wouldn't want to go anywhere else.
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October 2023 by Donna Flock
Love this store! They didn't have what I was looking for today, but they were super friendly and several employees gave me suggestions where I might find it elsewhere.
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September 2023 by Stephen Carrasco
Great service, if the first person you see can't help they get you to the right person. Actually helped me with an issue with options not just trying to sell me something. Great team.
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August 2023 by Amanda Murphy
They are very knowledgeable and super helpful. Will come back for future purchases.
