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October 2023 by Phillip
I recently purchased a Fairly new Amana Washer and Dryer set from these Grifters,, the washer was not balanced and made a terrible Racket. They picked it up, returning it a week later telling me it's Fixed.Upon using the washer it was still not balanced and made the same Noise as before. Steve offered to swap out the Amana set with a much Older Kennmore set. I agreed, upon using the replacement set the Dryer Screeched like metal on metal brake pads, unbearable to listen to.So again Active picked up the Dryer returning it several days later, telling me it was fixed. NOPE upon using it the Screeching sound was still present. Next, Active swapped the Kennmore Dryer for an Old Maytag Dryer. Active told me the Maytag Dryer worked great.. NOPE the maytag Dryer does not Spin, makes noise and doesn't work, I AM NOT KIDDING.. Absolutely Fed Up I Demanded they pick up their dysfunctional equipment and refund the $795I paid. As of 10/27/23 ACTIVE REFUSES TO TAKE CARE OF THIS. As they Screwed around for 3 months into month 4, my Warranty has Expired... I will see Active in Court soon I am Sueing them for Fraudulent Practices and seeking Maximum Penalties for Deceptive Business Practices.
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August 2023 by Amanda Murphy
Their prices are about the same as big box stores. Can't speak for the warranty since I didn't buy anything from here. I imagine if they had any used appliances in the back my experience would have been better as I've seen good comments from others. However I've been here twice and they haven't had anything in the price range I've been looking for.
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August 2023 by G L Marney
Bought a washer, stopped working, Steve made it right. Replaced washer. Eric the installer was very professional. Excellent service Highly recommend
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March 2023 by Debra MacLean
We bought a dbl GE wall oven from them that has been a lemon since the install. They don’t stand behind what they sell. Three plus weeks later, the repairman just left for the second time and still no working oven. Now we await who-knows-how-long more for a whole new motherboard. No more Action, no more GE. Ever.
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March 2023 by Quinten Buck
Steve treated us horribly. Sold equipment that did not work. This business is a genuine scam. Stay away
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January 2023 by Ronni Yates
Mike came promptly and fixed my oven !! Thank you Mike for your help. He even had the part already with him so I didn't have to wait for them to order it ..yayee!
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January 2023 by mark chapman
Walked in looking for a washing machine and walked out with one that fit my needs. Helpful service with no hassle or pressure. I will definitely be back for my next appliance need.
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January 2023 by Cindy F.
We bought a refrigerator from Active and it hasn't worked since the first day. We called them and they gav3 us the repair service number. It's brand new! They aren5 authorized to take it back! The service number we called said they have no service people in our areaDay three we have a 2000 dollar broken refrigerator!Customer service sucks!
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October 2022 by Paul Krueger
Great service, very knowledgeable! Steve was very engaged asking and answering my questions and helped me find the right washer and dryer that fits our needs. Great price and even fit us into the next day delivary even though they had a full schedule. Very personable and took the time unlike other places I have been to. Will be back for sure for future purchases.
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June 2022 by Ryan Johnson
My dishwasher is broken. I just called in asking for some help and they were willing to give me everything I needed on the phone. Free of charge. Extremely knowledgeable and helpful.
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June 2022 by Matt Stern
Great to do business with. They’re very friendly, knowledgeable and sell some used appliances which is a big plus.
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April 2022 by Craig Williams
Many years ago, close to thanksgiving my refrigerator quit working. In a haste I bought a used one from Active. Probably 7 years later it’s still working with no problems. So naturally I went to them straightaway when our washing machine broke. Awesome experience. Had a little issue but with a generous 6 month warranty they did the best and even more than could be expected. After a slight delay waiting on a part the machine was brought back. Something may have happened in transport but it still wasn’t working. Elijah contacted me with a time he would arrive on Monday. Much to our surprise he showed up with a upgraded replacement. No charge. These guys stand behind their work and are true to their word. Great experience. Friendly and helpful. Very refreshing in this dog ear dog world we live in.
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January 2022 by Chris Leard
Craig was super nice and helpful, and got me the part I needed the same day! Definitely will be returning my other appliance repair needs.
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September 2021 by Sheri Sorensen
Worst customer service ever! You would think that since your a small local business that you'd at the least do your job! I bought a mattress from mattress land and asked where I can get a used washer & dryer. Guy said as a matter fact we own active home furnishings acrossed the street. Yes that's right they own both! I paid 700 cash for a new mattress then drove across the street and spent 500 on a refurbished washer and dryer. Not even a year later the washer broke! I live alone so only wash about 8 loads a month. I called to get it repaired they said the repair guy would call that same day to set a time and day to fix it. He never called so I called the next day. He contacted me to the repair guy and he said he'd be by within 4 hours. He showed up not wearing a mask, asked it I rent and if it was from a property management. Why, I'm not sure. He turned my washer on, heard the noise it was making then changed the washer to another cycle then said a guy would call to pick it up. I asked why, he said to repair it in the shop. I said so your going to take my washer fix it then charge me God knows what! He said they'd call with a repair price before they fixed it then just left! I had questions that apparently he had no time to answer or just didn't care to share with me. So I waiting for that call for the pick up. I received a text telling me when they were coming. I text back that I had questions before they come pick it up. He text back they'll call me. That was a month ago!! BAD BUSINESS I WILL NEVER GO HERE AGAIN NOR WILL I RECOMMEND THIS PLACE TO ANYONE!!!
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August 2021 by Sabina Imrie
I would also like to share my most recent experience with Active Appliance...... I am in total support of buying and supporting our downtown businesses. However, after my latest experience with Active Appliance Management, we will no longer support this downtown business and I find no comfort in writing this review.
