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September 2024 by J R
Will never switch credit unions. I have a different credit union, so I went to their ATM, because my credit union works with them. Forgot my Debit Card inside the ATM. Went inside and told me they couldn’t verify if it was my actual card or not, like are you serious, I have my state Driver License. It can verify who I am. As the employees working there, both morons working in the front. Can’t even do their own job right. Lazy workers. You both know who you are.
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June 2024 by Parzival
Randi Garrard was very helpful in assisting me with setting up a new credit card. The experience was easy and simple to follow for someone who hasn't set up any credit cards before. Thank you.
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June 2024 by Jocelyn Clark
Several years ago, I moved my accounts over from Bank of the West to First Community Credit Union after being frustrated with customer service from Bank of the West (BMO). Banking with FCCU has been a dream, the employees are always kind and extremely helpful. While Forest Grove offers many banking solutions, I will be a lifelong member at First Community simply because their customer service is exemplary.
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February 2024 by collin babcock
I used the ATM early morning on 1/13/2024 and the ATM malfunctioned immediately after I inserted my card. I watched the screen cycle through various loading screens until it finally ended up on a "ATM OUT OF SERVICE" screen. I am now unable to add funds to an overdrawn account because the ATM ate my debit card and I won't be able to get it back from the branch until Tuesday. Machine may have shredded my card. I will never use this ATM again. Worst banking experience ever. *Update* Your comment claiming you provided customer service is false. MFCCU did not contact me. I called the Forest Grove location 1/17/24.
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July 2023 by Amy P
I went to FCCU in Forest Grove because I was so sick of Chase. You can never talk to a human at Chase! I worked with Shari Holland, the Branch Manager, who always solves all my problems. I moved my retirement savings there because I can ALWAYS talk to a human!! My dad has an account there now, too. Why? Because we can always walk in and talk to a human (kind, funny, conscientious humans to boot)!! I have never had a bad experience there and between Shari and Chelsee (investment services), complicated things get done right and fast!! Super impressed!
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June 2023 by Sarah
I've banked with Forest Grove FCCU for 12 years and have had only positive experiences. I have a personal and business account with them as well as a car loan and a refinanced mortgage. The staff has always been pleasant, helpful, and friendly. Highly recommended.
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March 2023 by gary schmidt
We opened an account for our company here, actually it’s several accounts. This credit union has dropped the ball over the last couple years every time we need them ( auto loans and business loans) but this finial one is the last time. We needed to apply for a business loan and we just simply can’t even get a call back to apply! Made several attempts to contact the branch manager, Laura C who if she actually calls back keeps saying she will have someone for headquarters call back….crickets for a month. Not sure what you need to do here to be considered a valuable customer. You would think pumping hundreds of thousands of dollars through their institution a year would be enough, guess not. As a business I would highly recommend you find a place that values your business and is eager to help out. If you’re like us you don’t have the time to waste and need a financial institution that understands this. We got funded elsewhere for all of these FYI
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July 2022 by 78mschevy
Drive up ATM always has problems. Most of my transactions are deposits and the ATM is either down for servicing or unavailable to deposit. I have tried different times during the day/evening and weekdays/weekend.
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May 2022 by Ayden Case
Messed up my ssn while applying for a auto loan and now I have to go through all these steps to fix it when they said I gave them the wrong ssn (which was the right one).
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May 2022 by Lori Holland
Love the people here. Very helpful.
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October 2021 by Tammy Holmes
Years ago they were great, now nothing but problems. Will be leaving.
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July 2021 by Josh
They have shared banking with the credit union I use, but apparently it's only on the outside atm so the turned me away when I wanted to come in to get my coins counted, and deposited(about $50 worth) Very rude, and petty.
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April 2021 by Mauricio Montes
Leaving another negative review. I had asked this bank to accurately spell my name on my card. They dropped the ball on this.I can't rely on this bank to do basic transactions, card name changes etc.I don't get results until after I bring up an issue and I always get the same response that they care about their customers.Their actions have shown that they don't.
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April 2021 by Tammy Johnston-Holmes
Years ago they were great, now nothing but problems. Will be leaving.
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February 2021 by Roy Federoff III
My last loan with FCCU.
