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December 2023 by Dennis P.
I have not purchased a car at Doherty Ford; however, I have purchased parts and have had my F350 and my Bronco serviced and repaired at this dealership. Top-notch people are working at a top-notch service department. Casey and Jeff are two of the friendliest, most capable, and most responsible service people I have met. They ran into a few issues when doing a performance flash on my Bronco. They asked if I could bring it back after they had some time to research the problem, and I agreed. I went on a business trip and forgot all about it when I got back. They called me and asked me when I could bring it in. Regardless, they figured it out and got it done. My Bronco has never run better. Thank you for getting this done and reminding me I purchased something that I had forgotten about. This is by far the best Ford Service Department I have ever used. Keep up the great work!
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October 2023 by Ikaika V.
My car had minor body damage on the fender and headlight. I took it in and it took over a month to get fixed. Would not ever recommend getting your car fixed there
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August 2022 by Dustin R.
Had an oil change completed and after the appointment I drove 4 hours to a family home. Once there, we noticed oil on the side of the truck and when investigating further, it was discovered they did not replace or did not tighten the oil fill cap causing oil to be everywhere. I contacted the dealer and they would order a new one but it was difficult to get due to the size of it and took a few days. They did clean the engine bay and also provided a refund for the oil change once I was in the area. Although I did have to order a cap from another Ford dealer. This could've been far more catastrophic.
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July 2022 by Stephanie W.
We purchased a truck there recently. It was older but seemed well cared for and had "gone through" their inspection. Less than 50 miles and the low coolant light came on. Ok, we added water. Couple days later, same thing. It never got hot. Just a little low and a check engine light came in with a sensor code. We had purchased extended warranty from our credit union so we took it in. It had a blown gasket!! We paid over what we should have because of the supply issue and they gave us a truck with a blown head! Of course the insurance didn't want to pay since we'd only had it a month. So there's another $7000 before we put 1000 mi on it. Sales manager said too bad. As-is. I will tell EVERYONE and then some that Dougherty Ford are liars and thieves!
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January 2022 by Gabriel J
I was in a not at fault accident. Doherty Ford came highly recommended. They had my vehicle for almost 2 months. Broke the replacement part, delaying repair. Told me that there might be a charge at the end of the repairs, but the lady in charge chose to omit that information when i called to confirm my vehicle was ready, so that was sprung on me last minute. I also left my vehicle with them at 1/4 tank of fuel, and got it back empty. Basically throughout the entire process I was treated like a second class citizen because I'm not wealthy. Don't use the body shop, don't buy your car here.
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January 2022 by Andrew V.
Getting dragged on the forums for crazy mark ups. Why give yourself a bad rep, then I read the reviews and realized it's a normal MO
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September 2021 by Betsy G.
We live in Washington and just bought a truck from Doherty Ford because they were the only dealer who really listened to what we were looking for and made it happen. Dwight and Richard have been wonderful to work with and so thoughtful of our needs through the entire process. I would 100% recommend them.
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August 2021 by Miles M.
The one star is for the dealership overall in general. But the reason for the review is the service department. I come in and I'm told it's a 2 hrs wait for an oil change, but if I come back after 1:30 when everyone is back from lunch it should only be 30 min or so, I come back and I'm told once again it's a 2 hr wait. I would have stayed if I'd known but instead I gave them the reasonable doubt and they proved me wrong once again. (Not to mention I asked if they wanted my info now or later, which they said "we'll get it when you come back") Now I remember why I get my maintenance done at a different dealership. Not to mention they don't do advantage care or Ford points like a regular Ford dealer. Not sure why I can't redeem something I paid for at a FORD DEALER! These guys are useless even when you throw money in their face.
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July 2021 by Andrew S.
Talked to someone on the phone about picking my vehicle up. They said as long as I was there before 7 I would be able to pick it up. Had my friends give me a ride out to pick up my car and let them know I was on my way and would be there at 6:55. Showed up at 6:55 and Brian finally came to the locked front door and waved his hands at me and wouldn't open it. Super confused why I was told before 7 I could pick it up. Such an inconvenience to drive out an hour to get here to get turned away at the door and not even the decency to be spoken to. Going to have to come back to get my car a different day now.
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March 2021 by Kevin Williams
They always do an excellent job I've had my Dodge Dart there for body repair to be done and did a great job on that 3 years ago and i adjust brought my Jeep Renegade In for Detailing did a excellent job on it thank you guys I will always come here to have Stuff done to my vehicles again thank you For the Excellent job
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December 2020 by Gary R.
On my way home to Forest Grove I stopped at Mac Kenzie ford to pick two parts I needed. They only had one , no problem I'll stop at Doherty Ford and pick up the other one I needed. At Doherty Ford the part cost four times as much as Mac Kenzie Ford. I checked the price on the internet the day before. I don't know what it is about this place. I keep going back thinking, this time will be better. I'm done with them.
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July 2020 by Ruth B.
Went in last week for a scheduled appointment and ended up taking our car to another dealership in McMinnville. My husband made the appointment and when I dropped the car off I was told there would be a $160 diagnostic fee (they did not mention this to my husband). The first person I encountered was not wearing a mask. She was on the quick service side and opened the door to the service side and stood in the doorway waiting for me to pass her. I asked her to allow me to go through the door without her standing there we would have been entirely too close. Then a mechanic came out to talk to me without a mask. The third person had a mask (also told me about the fee) and I told him I did not want anyone in our car without a mask. When my husband came to pick me up he went in and got the car key back and we called Chuck Colvin Ford in McMinnville, who told us there was no diagnostic fee. This was our second poor experience with Doherty Ford. Not likely to ever return.
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February 2020 by Geoff C.
I've wanted a Ford Mustang since I was seven or eight years old. After getting more and more serious about purchasing one over the last few years, I finally went in to test drive one to see if I even liked it. Aaron was beyond helpful during the test drive and he answered all of my questions regarding the car and its features. After the test drive, Aaron and I discussed the car and its various features that are available. Being a very practical person, I was secretly hoping that I wouldn't like the Mustang. Well, I liked it a lot. I fully intended on leaving the dealership after the test drive, but talking with Aaron was easy and stress free. Aaron never pressured me or tried to rush me into making any decisions. He was patient and made sure to answer all of my questions. I also appreciated his transparency and directness. Ultimately, I ended up purchasing a Mustang. Aaron assisted with finding the right car and color for me at another dealership and the price negotiation was mostly painless. After the decision to buy was made, Dave helped with all of the paperwork and he was a 10! Dave, like Aaron, was professional, patient, and made sure to answer all of my questions and explain the paperwork. A friend of mine has always spoken highly of Doherty Ford. Additionally, I visited and spoke with the owner on a separate occasion as part of my job and he was professional and friendly. For these reasons, along with my buying experience with Aaron and Dave, I will not hesitate to recommend Doherty Ford to anybody that is looking to purchase a Ford vehicle.
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November 2019 by Dustin C.
Beware of the e-price function on their website. My wife and I drove to Forest Grove from Portland and the e-price was not honored. Then they suggested buying a used vehicle. Very deceptive and probably illegal.
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September 2019 by Rex B.
Update to review I posted on 7/26/2018. I was told both rear door lock motors we burned out at that time. 500 dollars to fix Took it to another repair shop and discovered one motor burned out, the other unplugged.
