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October 2023 by Brett Windham
Great place for dresses ?
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January 2023 by David Debysingh
We tried returning an item bought at the Valley River store in Eugene OR that was purchased over the holidays and the transaction failed on the Visa machine for some unknown reason ( the card worked just moments before at another store) . Regardless, we had a store receipt for the item but the clerk refused to return the item for cash or even store credit and became agitated when we questioned the store policy for returns. She accused us of harassing her and told us to “get out of the store” or she would call security! We asked her to call security because we were confused why this had escalated to this level. She pretended to call but didn’t. We asked to speak with the manager but she wouldn’t let us speak to her. She said she called the manager and was told there was nothing she could do for us.Our argument was we had a receipt and that legitimized our request for a refund regardless of how the item was paid for initially. What if we had lost our Visa card or the item was given as a gift? What shocked us was the hostility of the clerk and the unwillingness to treat us with respect and as honorable customers. Maybe she was having a bad day as she complained of being the only one working that day. However, there was no excuse for her behavior. She claimed to be a manager in training. If this is the quality of person chosen to be management material then we won’t ever shop at Windsor again. We are business owners ourselves in this community and would never treat our customers that way or tolerate an employee with such an attitude. We would appreciate a response.
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January 2023 by Tammy E.
Great customer service at this shop that is mainly aimed at young folks! I wandered in here with a friend looking for some holiday attire. I thought it was a new chain store until she told me it has been around at least since the 80s. I guess there's a reason they've lasted this long! The fast fashion is a bit like that of Forever 21 but the price points are a smidge higher. I had not tried anything on in this store before and so this time brought several items to the fitting room. I decided on a couple of items, one of which I was looking for another color. One of the floor associates asked me if I needed any help and when I showed her what I was looking for, she went and grabbed exactly what I wanted and brought it over to me. I was not expecting such a helpful associate who was well versed in their product! Great work!
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October 2022 by Tabatha Clocksin
This store has so many selections of beautiful dresses so my daughter and I went to look for a homecoming dress. There were quite a few people shopping and thankfully they have a lot of fittings rooms. Found the dress and shoes within half an hour and went to check out. This is where they lack, it appears only two people were working, one as a cashier and one putting dresses back in the racks. The person in front of me needed to special order a dress and the computer was being difficult, my daughter and I waited next in line. After 15 minutes of difficulty, the cashier never acknowledged anyone that was in line(now at least seven people are waiting) the other employee nowhere to be found. My daughter finally begged that we just come back another day to get the dress and shoes and even though I warned her we could risk it not being there should we leave now, she still wanted to leave.Both the dress and shoes were gone and the dress was unavailable online, so we bought a dress off Amazon. Sort of spoils the mommy/daughter moment I was hoping for.
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September 2022 by Rue Fitz
Very nice quality of clothes.
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June 2022 by Kahlan Buchanan
I love this store great clothes and shoes and jewelry and items to make you look and feel great in the store
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June 2022 by Denise Howard
Shantel Tillett has great customer service!!
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April 2022 by Brian Van De Walker
Great place. Staff goes the extra mile.
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April 2022 by Marina Faye
Customer service needs serious work. I understand being short staffed, but getting angry at customers when they use your dressing rooms without someone guiding them in is just unnecessary. Then ignoring them after making direct eye contact while they’re waiting at the register? Not cool.
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April 2022 by jeremey still
What kind of store won't let you exchange the size of a dress that you just bought? Not asking for a return simply wanted to exchange the size. Poor example bof customer service!
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February 2022 by Katie Wells
The customer service in this place really needs some serious work. Also having larger than a size 6 would be added bonus.
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December 2021 by Rita Guzman
Very cute clothes, disappointing in the lack of larger sizes in most clothing. Buying shoes here is very strange they only let you try on one she at a time!
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December 2021 by CeeCee Dee (FJB)
The only store in the mall who would not take my money without a mask, although the current mask rule states “employees must wear masks, signs must be posted encouraging masks, but they cannot enforce masking for customers”. Their loss.
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November 2021 by Kaylee N.
I'm very disappointed in the customer service I was given by the manager of Windsor at the Valley River Center. I had just ordered a dress online in my size, it came WAY too small I couldn't even get it over my head - so I took my dress back in store to exchange / return it. I had the packaging, receipt and tags with dress being in perfect condition. The manager refused to accept my dress back because the tag was not attached anymore. I've never been to a store where they don't accept returns when you have receipt and/or (unattached) tags still. Very disappointing!
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November 2021 by Anonymous Anonymous
Cool employeees. Very nice. Cute clothes
