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July 2024 by Loyal Stutzman
Very long wait. Only 4 people working.
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June 2024 by David N
Excellent customer service from Joshua
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June 2024 by Derald Hanson
Good looking phone store
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May 2024 by Nancy
This Verizon Store is located on outside & East side of VRC Mall..Easy access plus plenty of parking. Clean modern style inside...The staff has always been very nicely dressed...polite.. respectful...and extremely helpful !
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May 2024 by Jennifer Upshaw
Went in today trying to sort out a debacle that started out attempting to create a new customer account and phone purchase online. I do not recommend doing this at all. The VRC location is a corporate store and can provide more help than the others. Brandon was definitely an expert in customer service going above and beyond my expectations assisting with the overly complicated situation. Maximum level of appreciation achieved.
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March 2024 by Patrick
Charlie provided some of the best customer service I've had in a long time. He was very knowledgeable about the services Verizon offers. I was setting up a second phone line for my business and Charlie thoroughly explained the various options available to me, and the pros and cons of each. He's a diamond in the rough. On another note, I read the other reviews people left, and I don't think these guys deserve the negative ratings. In my experiences, the staff were all well trained, professional, and genuinely concerned about taking care of my issues. Don't let the bad reviews keep you from visiting this store if you need help. Trust me on this. You may have to wait 30 minutes (at the most) for your turn, but it'll be worth the wait.
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February 2024 by Cyndi Young
Roseburg Verizon store in Oregon the help is lacking customer service. There were 4 of us waiting, understanding sometime there can be a wait I waited 25 minutes another person was waiting for an hour. There we’ve two employees there. One helping a customer and the other one walking around he didn’t come over to letting us know we are sorry about the wait. So I walked upTo him and him how much longer do we need to wait? He’s reply “I’m not sure”.At that time I replied “I just have a quick question” he at that time, took care of my question. Another lady customer asked a question then she and I left very disappointed that we didn’t get taken care of sooner.This team in Roseburg Oregon is representing one of your Verizon Wireless stores, and if so, I would be reprimanding your employees at that store for unacceptable customer service. I’m sure I’m not the only one that has made a complaint.
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February 2024 by Brian the Builder (Eugene O)
Knowledgeable and friendly staff, but you must make an appointment.
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February 2024 by Cheyenne hess
I went in wanting to switch carriers and get a new number on my own plan! Charlie was so helpful and made the process so EASY. I have had iPhone since the 4 came out. I finally switched over to Samsung. I was worried about learning a whole new platform. He made sure to answer all my questions. And most importantly transfer all my data from iPhone to Samsung. I was worried since I have photos that are not replaceable. He deserves a raise! Thank you Charlie!
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February 2024 by David D.
They really don't seem to know what they are doing. They rely on tablets which must give them instructions and if anything is even a bit unusual, they haven't a clue. Amiable enough but gormless.
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January 2024 by Tami Ottinger
Always helpful every time I'm in the store thank you
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January 2024 by Barbara L.
The manager Jonathan was awesome!! He solved an issue that corporate took more than 2 hr talking about!!! This store was very friendly n accommodating. Verizon is not at its best. This store is.
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December 2023 by Shari Ramp
This place was terrible. We needed to upgrade a phone and went to the Coburg store, to do so….its closest to where we live. They were sold out of the iPhone max pro 15….but sent us to this location because they had one in stock. We were 4th in line when the store opened….we were told a 30 minute wait……we waited more than 2 hours….the gal that I think might have been the manager…was useless….we finally got called up for our turn but learned later the phone that was in stock was allocated to someone else…? the gal helping us asked the manager for help and she was very lazy…and said she did plan on going to Starbucks for a drink….but she would give a quick check to see if there were anymore phones. I mean, isn’t your job to sell phones??? You need to go to Starbucks…2 hours into your manager shift? In the 2 hours we were there…again 4th in line at opening….i heard at least 4 F words from upset customers and many Verizon customers walking out…is this really what you want Verizon? Shoutout to the Coburg location….you rock….we definitely should have just stayed there…and ordered a new phone…but the Coburg location was being helpful and letting us know we could get one now…….but that certainly wasn’t the case. Note to the manager…or the gal that sat on her Fanny while your employees were doing their best…..you are the reason we will never come back to that location. Ever….
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December 2023 by Jodayia Annegearia
Great service
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December 2023 by Adaja Thompson
literally the worst store in eugene clearly these guys dont care about sales or walk in THEY CARE ABOUT ID ?? i came in wanting a whole bundle a iphone 15 pro max a apple watch and a IPAD that i was willing to buy and showed proof of ownership but i just didnt have my id and they still wouldn’t sell it to mw they suck completely worse than any other stores in eugene if your thinking about going to a good store go to a TCC store totally recommended man these guys get paid a good hourly so they wont care about commission clearly, this store need to run out of buisness
