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November 2022 by John Edwards
Lady in duty was cool.
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October 2022 by Breeze Strout
The worst customer service I have ever had dealing with u-Haul.The gas station attendant had zero customer service and did not know how to do his job even though he said he has been doing it for six years…. Tried to get the U-Haul we reserved for over 45 minutes with no luck. This place does not even deserve one star.
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April 2022 by Rachel B.
Go somewhere else. Not worth it!! It would've been nice if it was noted before hand that it is self serve. It takes forever. Staff isn't helpful either. Parking is terrible, you can't even wait, I was told to go somewhere and wait. They don't park the uhaul very nicely and there's a junk car parked taking up a lot of room.
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December 2021 by Eleni Pappelis
This was the worst experience ever. It took over an hour to pick up at this location. Everything is supposed to be done through the app/website. Every time we were promoted through, UHaul would direct us to get assistance from the facility which is a gas station attendant who isn’t allowed to do anything but hand the keys over once everything is confirmed through UHaul. After spending an hour on the phone, someone finally manually dispatched the truck. It was the wrong truck, with significantly more mileage which they then tried to charge us for ever after having submitted emails because the app/website doesn’t work! Worst experience ever. Even the gas attendant let us know this was a normal experience at this location.
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June 2021 by Donnie Cheeks
For me it's very convenient place
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January 2021 by Michelle R.
Never use this location!!!!!!!!! Thry are a big steaming pile of smeared on the reputation of Uhaul. I'd give it zero stars if I could. I made a reservation the day before, it was the most conveniently located based on my needs. Little did we know....we walked inside to do the pick up and the gas station employee informed me that this was a self help location. He told us to go outside and figure it out and that we might get mad during the process, but there was absolutely nothing he could do to help me. Long story short, the website nor the app could generate my location, even though we checked on my phone that my location was allowed. So I called the 800#. There was nothing he could do to help me. They ended up booking me a truck at another truck across town. When we got to the Glenwood location. They were wonderful and they felt so bad for me when I told them what happened, that they have me a $10 discount to say they were sorry for what we'd been through. Just beware that a neighborhood location means you pay the same price, but tough luck no service or help. Why would Uhaul what this place to ruin their reputation? Uhaul would be wise to revoke their franchise. When the employee tells you you're going to get mad during the process, that's a red flag that they are aware of a problem. But won't do anything to fix it.
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September 2020 by Justin h
Friendly staff, amazing service, and a free car wash when I fill up! This is my goto place when I need gas.
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May 2018 by Lily Park
Nicest U-Haul I've been to
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April 2018 by Kelli Newman
This is the absolute worst U-Haul experience I've ever had. I made a reservation for a different location because I was on a time crunch and when I showed up to the other location they told me they had change my reservation to a different address. So I had to fly over to the next address to try and get it in on time and I even did the ExpressCheck out. However when I showed up no one even acknowledge me and I stood there for 10 to 15 minutes in line until I was unable to wait any longer and I had to leave. I will never go to this U-Haul again completely unprofessional and when I tried to cancel my reservation the gentleman on the phone was completely unhelpful and honestly rude They obviously don't care about their customers.
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February 2018 by Gloria McCleary
This is a local u-haul that is located in a little convenience store and gas station called HP on the corner of 17th and williament in Eugene Oregon they very great at making sure our rental experience was a great one. Fast friendly service and rented us a vehicle without any inconvenience.. this HP Gas station made the difference.
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January 2018 by Sonya Nelson
Everyone here was exceedingly wonderful and helpful. A little mix-up of the amount of time I could have the truck and they were willing to extend it with no charge added.
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July 2017 by Bob Doppelt
Just tried to book a trailer. I could not hear the person who answered the phone the first time and they asked me to call back. I did 10 minutes later but after 20 minutes on the phone where the woman who answered asked all sorts of irrelevant questions she finally told me they did not have a trailer on the date I wanted it--- even though that was the first question I asked her! A ridiculous waste of time.
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October 2015 by Hugh Prichard
Best U-Haul experience ever! The clean truck was waiting, check-out took less than 10 minutes and check-in was the same. Friendly, capable service. Highly recommend this U-Haul agency.
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May 2013 by E Radza
Worst U-Haul ever! Even though we had reserved our truck to be returned to this location, THEY WOULD NOT TAKE IT! To make it worse WE HAD TO BACK A LARGE TRUCK TOWING A CAR BACK OUT ONTO 18th and they REFUSED TO ASSIST US!
