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October 2023 by Justina Brown
What an amazing experience! I needed an arcane solution and someone spent 20 minutes helping me (it ended up working) and it turned out that person didn’t even work there! The check-out person said, “oh we have such great regulars.” I also found just what we needed for organizing my kid’s dorm. Great neighborhood gem!
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October 2023 by Brian Price
So great to have this in the neighborhood. Staff is extremely knowledgeable and helpful, and a diverse inventory that satisfies almost all of my DYI needs.
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October 2023 by Jennifer A.
They were very nice the whole time until the guy with "25 years experience" said awful comments after I have every right to be upset. He needs to work on his customer service. The "head keymaster" was the only one that was able to make my key and it worked after the third try. And let your customers know vital information like if "the key can only be made at a different hardware store" and "only key made from original". After the third time being there I didn't get my money back which is literally $4.00. That would have been better customer service. Don't get your keys here. They aren't friendly to women and POC as I see in the reviews. Makes me not want to buy other products because they won't work after I get home. (Reasons why key machines exist because humans can make key copies right). Just go to Costco key machine.
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September 2023 by Thomas Clay
I took in an assembly of plumbing parts that needed reducers to attach to existing pipes. They put it all together with me. Great staff and stock depth
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August 2023 by TravelUSA
They didn't have the specialized fastener I was looking for and a team member recommended two industrial suppliers in town.I appreciated his help very much.
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July 2023 by Kaysie Klein
What a great place this is!!I found two items I have been looking everywhere for, even the bigger stores.The store has a wonderful small town feel to it , yet it is loaded with fun discoveries in every aisle.Most of the sales associates are family of the original owner or have been there 25+ years. Every one of them, including the newer ones, were friendly and helpful!I was also impressed with their prices and value.Can't wait to visit again!
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July 2023 by Adam Walker
My favorite neighborhood hardware store. The kind of place that make you want to quit your stressful job and just come work here. Great selection of garden tools. Helpful staff will chat about your project and give advice. 10/10
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July 2023 by Janet Hughes
I have only been in two other hardware stores where you can truly find unique household products. The staff was very helpfull and courteous.......well done.
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July 2023 by larry butler
Small store but they had exactly what I needed with a helpful, friendly and cheerful attitude.
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June 2023 by Jonah M
I’ve always been a big fan of true value, they have fair prices, a great selection, and normally a great staff. But today was not the case on that last bit.The lady working the front desk was very condescending to me and to another guest at the other register. She was also very forthcoming with no ask. I saw her take the credit card out of the man’s hand at the other register, and getting all up in his personal space.A manager eventually showed up because there was a line forming. And he was very nice and courteous.She definitely needs some support in the, learning how to treat customers department.
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June 2023 by Shelby Weant
For the most part I've had an overall great experience at True Value. They are very conveniently located on my way home from work and many of the employees there are excellent and know other talking about!
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June 2023 by David Brown
This Tru Value has everything you can think of.So equipped it's like a complete department store, including of course all of the typical hardware stuff.Even garden shoes, wooden gifts, candy(!), all of the kitchen items, etc.The ONLY problem is it's hours.
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June 2023 by Werner Lotz
A great little hardware store with a surprising assortment of useful stuff and helpful staff. So happy to have such a place in the neighborhood.
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June 2023 by Jerry Ladovsky
Amazing place. Not only can you get quality products at a fair price, but the service and help is outstanding!
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April 2023 by Andrea
A family member recently purchasing a house for the very first time deserves a great present, especially one who is also a friend. While waiting for my child to finish up dance after school, I came to True Value to find some random kitchen gadgets for one of my famous house warming baskets. I take alot of pride in being a great gifter like my grandma was. One of the worker's asked me a few times if I needed assistance, I didn't but did try to engage in small talk once or twice over their great selection of items. I was then abruptly told to buy my stuff and get out or just get out. Confused, I asked if there was a problem and I was told that sometimes other people, not me or someone who looks like me just other people, will spend 45 min in the store and then leave and don't pay. I realized I was being accused of being a theif and immediately walked away in tears upon which he said that confirmed i was a theif. I think it is crazy to have no idea who you are talking to, what their circumstances are, and to speak to them so rudely. Had the man chatted back maybe I would have shared why I could take my time. Had I tried to steal then please, tell me off. But I did nothing wrong. My extended family have always highly recommended True Value to me and other's, not after today.
