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October 2024 by Puke Pile
The lady was very helpful and friendly. it was nice since I had no clue what I was looking for.
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October 2024 by April
The staff was friendly and helpful. She helped me pick out some good foundation and blush. The prices are spendy, but nice when it’s on sale. :)
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October 2024 by Annabel Winningham
I had Jacob help me. One thing that stood out about my experience is I asked for a really good eye cream to help with the bumps under my eyes, esp seeing they didn’t have them. They said there’s a really good caffeine one that they didn’t know if they still had (they were resetting the store) but they found it and I tried it on and decided to buy it. On the way home I felt under my eyes and no bumps. Plus I had some dark circles after work, (I think they noticed and wanted to help ❤️) and they were gone as well. What a fantastic, and great priced recommendation!! It’s the inkey list caffeine eye cream. Jacob is a star!
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October 2024 by Sophia Noble
Whenever I visit Eugene, I always go to this Sephora. The staff here are always so nice and helpful, especially Kristi. I came in to get shade matched for a foundation and she was very thorough and helped me find my perfect shade with such patience and kindness. I always feel very cared for at this Sephora!
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October 2024 by Jaedyn Lopez
Jaymin was so helpful today when I went in for a color match. I ended up buying more products than I had planned because they were so friendly and approachable. I hope they are recognized for their amazing customer service!
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September 2024 by Jeanette Thompson
Went into Sephora's in Kohls at Gateway Mall, Eugene Oregon. I was the only customer in the store. Two employees in attendance. Was not greeted, was not asked if they could help me. I stated what I was looking for. Was immediately told they didn't carry (Este Lauder Daywear mini). Suggested I check at Sephoras in Oakway store about 15 minutes away. I asked her if she could call other store and see if they had it. Her answer was "if I call, it will be the same as if you call yourself"! Wow..what has happened to customer service??? She did end up calling for me, but obviously wasn't happy about it.
Ultra shares the same parking lot as this Sephoras. Will definitely go to Ultra in future.
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September 2024 by Hero Gamer
They don’t price match to Amazon. That’s crazy since the prices are double in their store compared to what is on Amazon.
If you want to compete with a giant like Amazon a business like Sephora has to do what it takes to compete. Double the prices is outrageous.
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September 2024 by Sage Campbell
Staff is always so sweet and helpful. I was finally able to find a concealer that works for my skin thanks to them. This is my favorite Sephora <3
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August 2024 by Tiffany Olson
Came in to claim a birthday reward and restock on some items...however chose to shop online for my restocks instead because of how poorly i was treated at this location. everyone has a very snobby stuck up rude attitude. i have lots of friends that purchase from sephora on a regular and they are even considering shopping elsewhere. Clearly good customer service doesnt exist anymore. disappointing. ?
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August 2024 by K
I want to thank Jaymin for their wonderful service and help today. So kind, did not make me feel dumb or uncomfortable about my questions or lack of knowledge to my own skin. I really appreciated that. thank you for the great service.
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August 2024 by Chloe Hunt
Had a wonderful facial done by Kailey! I totally recommend trying the perk facial, it was a lovely experience paired with great conversations! Kailey was so kind and educated on the products, very helpful! This was my first ever facial and it was a great introduction!
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July 2024 by Grace Ko
This review is for Jaymin, the gorgeous human who helped me today. (Apologies if the spelling is incorrect.) Yes, the eye candy is a real treat, but it was the service that deserves a stellar review.
I was in a rush to make it to an appointment and Jaymin was so kind in helping me find all the products I needed quickly and with the friendliest attitude.
Dear Sephora, Jaymin is a ray of sunshine and deserves your highest praise and a fat raise! I’ll be returning to spend thousands more at this store because of this standout employee.
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July 2024 by Tiffanie Baker
First I want to start by saying I LOVE SEPHORA. I was just not happy about my experience at this store. And I worked retail for 15 years so my expectations are not above and beyond.
I typically shop online only so I can take advantage of deals etc. But was by store so went to this location. I was never greeted, talked to, or helped by anyone even though 3 associates were in store. 1 at register 2 floating on the floor. I was not only person unassisted as everyone in line ahead of me were asked same question did anyone help you today? Everyone answered no, and I never once heard anyone offer help.
But I'm fine with that. I found what I needed and checked out. The cashier appeared to be super unimpressed to be there. She said the same things to me she said to everyone before me. Like a scripted chat bot. Never looked me in the eye or cracked a smile. Chewed her gum the whole time and got back on her phone before I even left the counter. Needless to say, I will just continue shopping online exclusively. Might even return stuff to buy online instead to get some extra offers and samples
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June 2024 by Billie Engerman
Customer service is awesome, great selection for the items I was there for. Thank you. I will be back
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June 2024 by Iquo Inyang
I have love hate relationships with this place. The staff are so helpful and informative. They help me spend a lot of money.
Great products and variety. Lots of trouble to be had.
