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April 2024 by Lynn Sarazin
Bought a used RV with extended warranty. Sold the RV and needed to cancel warranty for refund. As directed, I supplied all information to Polly on April 7, 2023. We have yet, after nearly a year, to see the refund we were supposed to receive. Don't waste your time or money here.
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March 2024 by Trisha Hatch
Service department review only.I bought my trailer somewhere else and unfortunately we've had to fix some bad quality build problems (covid production). I called rv outlet and was shocked how quickly they could order my part and how much more affordable it was than the quote that took 3 weeks to get from where we purchased the trailer. When I picked up the part, I received friendly service and respect. Thank you for the good experience!
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October 2023 by Mike Ashton
Good pics but no prices. Sadly you get no sales
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September 2023 by Kaylan Beaulieu
Update: The Company has reached out and we are trying to come to an amicable agreement. I will update or delete this as needed.I’ve realized too late that their amazing sales service is a cover for their abysmal service departments customer service. Dont be taken in by their ability to sell you a trailer.I dont normally do things like this, and I have reflected for a couple days about writing this, but I think it is so important for people who might be purchasing from them to know. And this is a long one, but the information is important.We were taken with an amazing “Blowout Sale” only to realize too late the reasons behind the supposed “Sale”The SECOND time we took our trailer out the slide out failed to slide out. We called service and were instructed to give it a “good push”, upon doing so the slide out made an even worse noise. When trying to bring the slide out back the top of the slide out came back in but the bottom did not. It made a horrible POP sound, when we walked outside to try and push the bottom of the slide out in, we noticed a dent in that top corner.After dropping the trailer off at RV Outlet, we were told they were replacing the slide out mechanisms. I told them of my concerns with having only used this NEW trailer twice and having issues. I was told Forrest River knew of issues with this model and are replacing it for free with the newer model. I inquired about the dent for which they say they were not told about but would look at it.I also asked them if they would warranty their work on this trailer for a year since the 1 yr manufacturing warranty would be up before we would be able to use the trailer next summer. I was told they do excellent work and guarantee their work for 90 and would not extend that.When I pushed this stating they should be willing to guarantee their work for a year I was told again,this time by the Sales Department, the faulty mechanism was a known issue. So I know I know their “blowout sale” was more of getting faulty product off their lot, crossing their fingers, hoping it will last until the warranty ends.When I brought up the dent now on my trailer, I was told they looked at pictures before they sold it to us and there is no dent. I told them, I am aware there was no dent when we purchased the trailer, there was no dent when we left for this camping trip, however this is now a dent after hearing a horrible popping noise, when we were told to push it out. They told me, there is no way that dent happened then. But they would install a slide out awning at cost and no labor costs and the arms would cover the dent. My cost would be over $300.00, normal cost would be over $600.00. But they would not fix the dent as they do not believe it happened at the time I told them it did. So my options are to PAY over $300 to fix a mistake made by them or leave the dent in my brand new trailer.Never have I experienced such an absolute lack accountability. I dont know if its because I am a woman and they think they can steamroll over me, or that I am gullible enough to let them tell me how this happened. But I know absolutely without a doubt this dent happened because of the direction they gave us to push on the slide out.
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September 2023 by kimberly Osborne
When I went to Rv outlet I was immediately greeted with friendly smiles and a hand shake. I had been to Bish’s prior and had a awful experience. When I was greeted by Toni and his sweet wife. They listened to my prior experience at Bish’s and went above and beyond to help me find the RV I wanted! Over all they were wonderful! I didn’t feel like I was being screwed over. They gave me even more for my trade than Bish’s offered and they helped me find the price I could afford! They are wonderful people! I highly recommend going to see them if your ever in the market for a RV. Thank you to everyone involved at RV outlet for my new RV. I’m so excited!
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September 2023 by John
I've been on a waiting list for 14 months to get my rv done know calls an I frozze last winter cause they keep putting me off my heater was out an keep putting me off worst customer service then they told me to take it to another shop.I did in Creswell at the rv shop there an they fixed my heater for the winter...triple bypass an cancer am I had to freeze last year.
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September 2023 by Kaylan M.
I've realized too late that their amazing sales service is a cover for their abysmal service departments customer service. Dont be taken in by their ability to sell you a trailer.I dont normally do things like this,and I have reflected for a couple days about writing this, but I think it is so important for people who might be purchasing from them to know. And this is a long one, but the information is importantWe were taken with an amazing "Blowout Sale" only to realize too late the reasons behind the supposed "Sale"The SECOND time we took our trailer out the slide out failed to slide out. We called service and were instructed to give it a "good push", upon doing so the slide out made an even worse noise. When trying to bring the slide out back the top of the slide out came back in but the bottom did not. It made a horrible POP sound, when we walked outside to try and push the bottom of the slide out in, we noticed a dent in that top corner. After dropping the trailer off at RV Outlet, we were told they were replacing the slide out mechanisms. I told them of my concerns with having only used this NEW trailer twice and having issues. I was told Forrest River knew of issues with this model and are replacing it for free with the newer model. I inquired about the dent for which they say they were not told about but would look at it. I also asked them if they would warranty their work on this trailer for a year since the 1 yr manufacturing warranty would be up before we would be able to use the trailer next summer. I was told they do excellent work and guarantee their work for 90 and would not extend that. When I pushed this stating they should be willing to guarantee their work for a year I was told again,this time by the Sales Department, the faulty mechanism was a known issue. So I know I know their "blowout sale" was more of getting faulty product off their lot, crossing their fingers, hoping it will last until the warranty ends.When I brought up the dent now on my trailer, I was told they looked at pictures before they sold it to us and there is no dent. I told them, I am aware there was no dent when we purchased the trailer, there was no dent when we left for this camping trip, however this is now a dent after hearing a horrible popping noise, when we were told to push it out. They told me, there is no way that dent happened then. But they would install a slide out awning at cost and no labor costs and the arms would cover the dent. My cost would be over $300.00, normal cost would be over $600.00. But they would not fix the dent as they do not believe it happened at the time I told them it did. So my options are to PAY over $300 to fix a mistake made by them or leave the dent in my brand new trailer. Never have I experienced such an absolute lack accountability. I dont know if its because I am a woman and they think they can steamroll over me, or that I am gullible enough to let them tell me how this happened. But I know absolutely without a doubt this dent happened because of the direction they gave us to push on the slide out.
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July 2023 by Kyle Mccann
RV outlet had a great selection and great service. Ashley and Penny were amazing. we stopped at Bish's before RV outlet and that was like going to a used car dealership. At RV outlet they were more focused on getting us what we wanted and what we were looking for. We ended up buying from RV outlet.
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July 2023 by Henry W.
Easily the most crooked RV Dealer in Oregon and the USA.Notice they always advertise beautiful RV's, they don't even have these coaches to sell!Notice they don't advertise with prices, they adjust the price by each person that calls.STOP THESE CROOKED DEALERS!
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June 2023 by mike bellmore
Nice and knowledgeable staff at a fair price.
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June 2023 by Steve Berne
Ashley Hubbard was fantastic and helped make buying our first RV easy and seamless.
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June 2023 by Matthew Sychr
Awesome experience!! No pressure and easy company to work with Tony is the man!!.
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June 2023 by Carrie Hein
I highly recommend Rv Outlet.No pressure to buy. Great customer service. Ashley are Sale's representative was amazing. She showed us everything we wanted, and answered all of my questions.Very friendly. We did buy an rv and it was quick and painless..Thank you!!
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May 2023 by Equine Affection
Ashley's outstanding knowledge on all of the trailers we looked at, helped us pick the perfect trailer for our needs. Polly's knowledge on financing was beyond what anyone we have worked with in the past has had. We highly recommend both Ashley for sales and Polly for financing. RV Outlet is top notch all the way around!!
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April 2023 by Jered Alsup
Our family just recently purchased our 2nd RV from RV Outlet. HIGHLY recommend Ashley as a salesperson. Had a great experience with Polly the finance manager and Jack the sales manager as well. VERY happy with my purchase and even recommended some immediate family to them who purchased their RV a few days ago. Go see Ashley and staff at RV Outlet and you'll be treated right.
