-
March 2024 by MauiWaves I.
The guy asks us if we was finding everything ok. Then he says he will be at the cash register watching us. He gave very poor service. I would give him a zero star rating if I could. Just for the record we did make a purchase. Only because we was already at the store. Will never shop at this rite aid again.
-
February 2024 by Chance Vanderhoof
I always hated going into pharmacies my whole life because of lines and rude pharmacists- out of my 29 years on this earth this is the best pharmacy I been too. One time there was a line and it moved quick like I was in line at the gas station. All the pharmacists AND the doctor consultant lady stay smiling everything I come and are always positive minded. Great people.
-
January 2024 by Kristina Whitten
The Pharmacy Manager that works at this rite aid is probably the most ill mannered man I’ve ever encountered.Him being the “face” of this pharmacy is just an absolute pity. I usually don’t need medication and my encounter with this man was over a prescription for a DOG. Who has had prescriptions filled there before.What bothers me most about this little tiff between us is when I dropped the prescription off early in the day, the pharmacist said he could have it filled in 30 minutes.I told him no big deal, I’ll pick it up later.Ill mannered pharmacist wouldn’t take good RX coupon, which I said fine. I’ll pay the $97.00 because I didn’t care about the cost and overall just wanted the medicine for my dog.He then told me he needed the doctor who wrote the prescription’s NPI number.I, Luckily had access to talk to the prescribing Doctor who had to call the pharmacist and talk to him. He then gave me back my hand written prescription, did not give me the medication I was willing to pay for and absolutely NONE of it made since on why this transaction couldn’t have happened in the first place.Originally, I was about to pay the $97.00 and leave with the prescription.Then I asked about a coupon and suddenly I can’t have it?Then the doctor calls him and I’m handed back my prescription that he wasn’t going to give me in the first place!The girl at check out apologized for his poor behavior. He was dismissive and rude. I asked her if there was someone in charge of him or if he was it.Unfortunately, he is the Pharmacy Manager.I’m not sad about this, I’m annoyed that people like this have jobs. I’m annoyed that someone like this is suppose to be helping people but instead is in a Managerial position tripping on his power trip.Solid choice of employees.
-
January 2024 by Anita Ferrer
Great service
-
January 2024 by Veronica D.
This Rite Aid Pharmacy on Echo Hollow Rd in Eugene charged us $420.00 for a prescription that should have only been $11.17. They neglected to run it through our insurance. We were told by the pharmacist that the $420.00 was our co-pay. I called our insurance company on the next business day and was told that Rite Aid never used or insurance information, that they over charged us by over $400.00 dollars. We were told to go back to Rite Aid for a credit of the over charge. When we returned the pharmacist was rude and disrespectful! He told us we had to wait for over 30 minutes to be helped. It turned out to be over an hour. Makes me wonder how many other people have been over charged by this pharmacy! They do not follow protocol. They are over charging customers! BEWARE!
-
December 2023 by Cass Bruun
The pharmacy tech "John" I believe his name was incredibly rude, cold, and absolutely grating to speak to. They wouldn't honor my gold membership on GoodRx for my dog and the pharmacist rolled his eyes and huffed about my even questioning this. I've had zero issues with Walmart pharmacy regarding this. Unprofessional, angry workers who obviously can't escape the jobs they hate. I'll never go back here.
-
December 2023 by Jason O
Don’t bother for vaccinations. Your appointment time means nothing. Left me and my kid (crying over the idea of a shot) in the lobby for 45 minutes. News flash kids hate shots and leaving them to fret over it is cruel. Not to mention they administer shots in the waiting room. Maybe okay for adults who have all day to wait but don’t trust this place with your kids.
-
December 2023 by Julie Loewy
Anyplace that allows their employees to abuse elderly customers, needs to be shut down. I have witnessed and reported Kenzi on more than one occasion for his mentally ill behavior toward elderly customers, and management keeps him there. I will never go to this pharmacy again.
-
October 2023 by Chris Kessler
I have been using the pharmacy for years. The last few years, no one ever answers the phone. When you cant walk or drive due to fractured leg, it makes it harder to know if my script is ready. Please be mindful of disabled people who rely on those calls to make sure they are ready. Just answer the phone!!!
-
October 2023 by Cyris Wine
If you have any other options to go to, do it. They will literally hang up on you after you wait on hold for 30min. Have had more issues with Rite Aid than anywhere else my family has been.
-
October 2023 by Dani Loza
All the reviews saying they never answer the phone are correct. Called 5 times and no answer.The lack of a secure bike rack is also an issue.
-
October 2023 by Carolyn Swaim
This is a very unprofessional pharmacy. The last script I picked up was written wrong !!!!! Very dangerous and they need to quit complaining about being soooo busy. All the other pharmacies are too but they alway answer their phones. You can call this pharmacy during hours and you will probably have to call a dozen times before anyone answers!!!!! Poor excuse for a professional pharmacy!!!!!
-
September 2023 by Genie Siedler
The pharmacy team is friendly and professional, they work as fast as they can, but under stressful conditions because they are understaffed. The Rite Aid Company needs to put a priority on hiring more help to maintaining good customer service. The wait times are long, but the team is trying their best.
-
August 2023 by Crystal Wolgamott
Corina is great, friendly and helpful. The other people at this pharmacy are not friendly, rude, don’t answer their phone, I have literally been on hold 20 minutes and drove down there instead and they weren’t busy. They over promise and under deliver time and time again. I do not recommend this pharmacy.
-
July 2023 by RANDI McKinnon
I love this store! I have been shopping here a long time as I and my family had a home on the street behind this store when it was called Payless. We watched it being built.
