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December 2023 by mark baumgardner
Ridiculous foul-up with the billing and extremely expensive to boot. I came from out of state where I had the same lab work done (repeatedly) for 50% less. Never again with Quest.
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September 2023 by Jen Serafin
I travel out of my way to go to this location. I have thyroid issues and have to get blood drawn pretty often. They’re always friendly and they never bruise me. If you make an appointment (highly suggest doing this, it’s always busy), they actually put you to the head of the line at your reserved time. I’ve had several terrible experiences at other quest labs in town that do not care whether you had an appointment or not, you’re automatically put at the end of the line and end up having to wait a long time. My favorite quest in Eugene for sure. Keep up the great customer service and quality of phlebotomists!
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September 2023 by Jeff P.
Wish I could give you a zero. This is the third time I have come in and been called back way late. My doctor John Holtzsapple gave me a "green card" that is a front of the line pass and when given to the front desk the lady still made me sit and wait. For over an hour. I am back today for the third time and have seen 6 people with green cards from their doctors go right ahead of me today thanks to the same front desk lady I've had multiple times. Not okay, this is discrimination at its finest. I will be talking to your superiors.
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August 2023 by Robert Olsen
Kim is an excellent phlebotomist. I did not feel the prick and she is very personable. Definitely an asset!
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July 2023 by L Rinck
2.5 hrs wait for a simple blood draw...ridiculous
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February 2023 by James W Phillips
Closest lab to our home, they are efficient and accurate.
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October 2022 by Adam Yoder
Quick, friendly, convenient! Make an online appointment!!!! as their system Prioritizes appointments over walk-ins patients. Also, don’t wait until the day before you appointment with you doctor to come in for lab work as the entire medic community is dealing with staff shortages. Same-day service is not guaranteed for walkins as this is a extremely busy lab seeing what appears to be well over 100 patients a day. Be an advocate for yourself, bring a physical lab order and insurance information. Don’t assume anyone has any your medical information on file. The lab has zero control over the receiving your order as this is sent from your doctors office. I did these things and had zero issues. Other didn’t…. I even checked in from my car and was texted when they were ready for me. Kim, Morgan, and Adam are incredible.
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October 2022 by Steven Morgan
Morgan at the Aerial Way office did an excellent job with my blood draw today (Sept 19, 2022). She is efficient, friendly and caring. Steve M
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August 2022 by A Gass
If you make an appt and check in online it helps. Adam was awesome. Friendly and great at taking blood.
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August 2022 by Shelli Bryan
Appointments available-lessens wait time!
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August 2022 by Natasha Cespuglio
The place was very busy. I’m sure overwhelmed and a bit stressed. I came in the back and Jennifer at Division was amazing. I am a hard poke and she was calm , steady and got a Successful draw. I appreciate this so much.
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August 2022 by I'm picking wildflowers
Eric was a great person and explained everything well. He was good at his job.
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July 2022 by Isaac Dow
First off, it takes A LOT for me to leave a negative review, but here it goes.I’m rating four stars because of three amazing employees (Jessica, Anel, and Adam) who helped me and were insanely nice and compassionate and great in ensuring my comfort while trying to draw my blood.I had a horrible experience with another phlebotomist though- Erik. First off, Erik’s hands were incredibly shaky the entire time he was trying to draw my blood. When he was trying to find a vein in my right arm, he hit my tendon and caused my arm to spasm, swell, and have a sharp pain. I immediately informed him of what was happening and he continued to try and find a vein. This was two days ago and my arm is still swollen, has a constant pain and tingle, and I get a sharp pain every time I reach with my hand or twist my arm. I will never allow Erik to attempt to draw my blood again, and based on him alone would never recommend Quest, or return myself if it weren’t for the other three phlebotomists who were incredible and caring.
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June 2022 by steve gallas
Wait times are ridiculous and keep increasing as they see people. Will definitely find other options in the future. I don't recommend this place .... save yourself a headache
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May 2022 by Jill Ankeny
I had an scheduled appointment for 8 am, when I arrived and signed in it said I had a 33 minute wait. Terrible service, go somewhere else.
