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May 2024 by Sherri Jackson
My first visit to get my CPAP machine was excellent. Tammy spent a lot of time with me explaining how everything worked, answering all my questions, and ensuring everything fit comfortably.
Unfortunately, the process of getting replacement supplies has been very frustrating. There is no option to have things like disposable filters (which are supposed to be replaced every 2 weeks), automatically ordered, so I have to order them 2-at-a-time every month. Which wouldn't be that bad if the website ordering system actually worked. I have placed at least a dozen orders via their website and only once have I received a follow up email confirming my order. Not sure what's happening, but online orders seem to disappear into a void. So I have to call at least every month to place orders, and then again to pay any bills, and frankly, I hate having to call anyone for anything, so this is particularly frustrating. And I often don't think to do it until nighttime, outside of their business hours. Often when I request a replacement, they don't have it in stock and I have to wait days or even weeks. I pass by the location on my way to and from work, so it's fairly convenient for me to stop in to pick up supplies, but there is always some fumbling around to find my order and then I have to sign hand-written, carbon copy order forms. Like it's 1985. And then they mail a relatively confusing bill and you either have a mail a check to them (who even has checks anymore?!) or call during business hours to pay with a credit card.
The whole process is cumbersome, time-consuming, frustrating, and prone to things falling through the cracks if I'm not on top of making all the calls and following up on my orders to make sure they received them. They don't seem to be proactive in alerting you to something being out of stock; they simply ignore your entire order until they have the stock needed to fulfill it. So I end up making repeated phone calls trying to follow up on the status of my orders. I had to call today (Monday) because the order I picked up on Friday was the wrong item and the person who answered the phone answered with a very annoyed-sounding HELLO? Like they were answering a personal call and not a call to a place of business.
I really wish they'd move into the 21st century and offer the option to create online accounts where we can track when our supplies are due to be replaced, order replacements, pay bills, and track order & billing history.
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February 2024 by Amy Rosen
The customer service at Pneu-Med is exceptional. Stuart has been extremely helpful over the phone, providing insights and answering questions, and Tammy has made several house calls to help with my machine. I worked with another machine provider before finding Pneu-Med, and while they were fine, I have been blown away with the professionalism provided by this local team. Thanks!
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November 2023 by Bev M.
I've had great service with this company. Misty has put up with my questions and supplied the equipment I needed when my own POC broke. The service man was wonderful in delivery and explaining how to use the tanks. GREAT COMPANY!!
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July 2023 by Natasha Anglim
I was well taken care of by Tammy at Pnue-Med. She came to my house 3 times so I could continue finding a better fitting mask. She is very knowledgeable in all sleep apnea equipment and services. Very professional. But also with that personal touch. Very happy with their service.
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February 2023 by Randy S.
Wow! Looks like it's been five years since the last review. Maybe there has been a turnaround. I've had great service. I get my CPAP supplies there.
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November 2022 by Maxine Maggard
Pneu-Med was there to help with supplying a hospital bed when others were not available, going that extra mile to help get someone back home from Rehabilitation Center, Priceless! Thank You
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August 2022 by J BS
I read the reviews here right before my appointment. The bad reviews worried me so much I almost canceled my appointment. Instead I gave them a chance.They were very nice and explained everything to me a few times. They worked with my insurance and showed me how to get the most out of it (without going overboard.) They let me try a few masks. Everything was very clear. They went through operation of my new cpap machine. They even ran through some basic troubleshooting.Additionally they walked my wife through the insurance as well when she was late. They gave us some time to privately discuss things. They seemed really down to earth and chill.The negatives (minus 1 star):They were out of new heated tubes. They were able to provide a working, used and sanitized one temporarily. They were also running low/out of filters. They were nice enough to give me the couple they had. I understand they are a mom and pop shop, so they are affected more by the Covid shortages. Still seems like something they should have.Overall, so far, everything has been a breeze with them and they have been super. I also appreciate they have someone on call in case I run into issues. I’m hopeful it will continue to go well and I can keep going through these folks for my supplies.
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August 2022 by Carol Brown
Pneu-Med has really improved their service. Melissa is wonderful. I ordered online and she called me the next day to get the details worked out. She contacted my doctor since my perscription had run out and got me the things I needed quickly. I am a very happy camper.
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August 2022 by Justin
Pneu-Med is one of the truly 'local' choices when it comes to medical supplies. For me, it was my first CPAP setup. I had read a number of negative reviews on Google before becoming a client and now I feel compelled to share my overwhelmingly positive experience.I needed my CPAP right away and their team contacted my doctor to expedite the Rx transfer. I had my appointment the very next day with Tammy, who was awesome! Very patient, engaging, and it was readily apparent that she was a pro when it came to training patients on the equipment. She was open to questions and made sure that I felt completely comfortable taking home my CPAP.The staff are experts, good listeners, and make the process / training very seamless. They also send you with clear concise instructions and are available anytime (literally) via phone.I can (kind of) see a bit of where some of the reviews are coming from, in that I found their style to be concise and honest. That could be construed as curt or rude to some I suppose. But I told them what I needed and asked the questions I had, despite them not reacting with an outpouring of canned niceties, and they took the baton and ran with it, exceeding my expectations of support.
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July 2022 by Nikolai Serban
I met one of the people who works here, not through their business, but in a drive-thru road-rage incident. The man (bald, fat, and middle-aged) was honking and cursing out his car window at me (who had the misfortune of being in front of him in the queue). I had the rare opportunity to ask him why as we both happened to be heading in the same direction later and I saw he was heading into pnu-med, a company I've worked with in the past.The man's excuse for his road-rage was an imagined slight against him. I told him that his impressions were imagined and he decided to be even more hostile. I don't really care all that much, but if I need a c-pap again in the future, I'll get it elsewhere.
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February 2022 by Al Coats
Very good service before and after the sale! Extremely knowledgeable people with great attitudes and a pleasure to work with!
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November 2021 by Ronda Petrasek
My mother is visiting from the deep south and forgot to bring the liner for her CPAP mask. I called medical supply places for 2 hours! I heard everything from we don't carry CPAP supplies here, to it will take 2 weeks for her to become a new patient before we can help! Pneu-Med had the product and were very friendly! I really appreciated their sincere care for my mother's well being. They deserve 10 stars!
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May 2020 by Gaylene Hackbarth
The worst possible interaction in the entire medical world! One star was required to post this.....they deserve a -10!
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March 2020 by G Mason
This company is stuck in the 1970s. When you receive an equipment order, there is paperwork you have to fill out and sign to send back VIA SNAIL MAIL. I was unaware of this, and after 6 months my insurance company sent me an explanation of benefits showing I would be charged hundreds of dollars for the full cost- apparently because they didn't have my signature I received the items. How about you have the "signature required" on USPS package? OR at least an online form?? In addition to this, I had left 2 voicemails with staff regarding equipment support problems and NOBODY called me back. If I was a mutant I would give them 3 thumbs down.
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September 2019 by Scott Hansen
I'm writing this review while currently working as a branch manager for a similar company but based out of Utah. We had a customer travel to Springfield OR and while there she had problems with her equipment. I spent over an hour looking for a company in the area that would be willing to help out. It wouldn't be the most profitable service call but a needed one. After countless NO's from Pneu--Meds competitors finally one of the competitors said, "we can't help you, but if there is one company that can, it's Pneu-Med!" Even though it was late in the work day David and Stephanie G stepped up to the task and helped our customer be safe and sound. 5 Stars well earned. Thank you.
