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November 2023 by Anthony R.
Every decision they have made with credit cards has gone from bad to worse. Do not trust them with your money! I am going to a different bank. Now they use a third party for your credit cards. The payment does not hit for many many business days! Plus it takes several days for your payment to process from your checking or savings so you do not in fact know how much money you have. Do not trust these people do not do not do not. Plus their customer service is the absolute worst.
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October 2023 by Russell M.
Worst customer service, I have ever experienced in the Banking Industry! Only a fool would trust this institution!
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September 2023 by loraine t
This bank is horrible. **** illegally repossessed my vehicle although I've never missed a payment and was not in default. I did a voluntary surrender because my ex wouldn't give me the car back. The next day I called the bank and told them I would be getting the car the following weekend and could I stop the voluntary surrender. I was told yes, and I asked if I needed to come in and sign anything and was told no. The following week \
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July 2023 by Kristina Unfred
Sweet people, always helpful and patient with me through the years...
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May 2023 by Heide J
I have been with PCCU for 21 years and they have always given me great service in all their branches. I refinanced my home with them, had them wire money, financed a car and changed one of my accounts to a Trust. And I appreciate that they are in an ATM Co-op, so I can use other credit unions ATMs. They are always very good to me.
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May 2023 by Heide Johnson
I have been with PCCU for 21 years and they have always given me great service in all their branches. I refinanced my home with them, had them wire money, financed a car and changed one of my accounts to a Trust. And I appreciate that they are in an ATM Co-op, so I can use other credit unions ATMs. They are always very good to me.
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January 2023 by Elizabeth Jankowski
Approved us for a auto loan! Good to work with. Great interest rate as well!
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August 2022 by Jim R.
We were very happy that we got the loan to Pacific Cascade we gave them their money we got our title back no questions asked
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July 2022 by Elizabeth Clarke
Approved us for a auto loan! Good to work with. Great interest rate as well!
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June 2022 by Michael Harris
Thank you for the auto loan!
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April 2021 by Umpqua-4 Freedom
Just called to get some questions answered about new memberships, asked for someone not on the front lines to spend some time with me, and the gal tried to dismiss me and hang up after the first question. Someone is supposed to call me back now...not getting a good vibe here.
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April 2021 by Andrea
Nothing but a headache with this bank. Definitely closing the account.
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December 2020 by Meander L.
I've banked with them for almost 3 years, and they're just not meeting my family's needs as a primary bank. I do business with 2 other credit unions in town, so I have a decent standard of comparison. Here are the reasons: 1) the app is terrible. It's down at least 10% of the time. This almost never happens with SELCO or OCCU. 2) they are very slow at processing mortgage applications. Absurdly slow. To the point I've just given up with them. 3) they are slow for processing a transaction. A deposit to my account for a paycheck or taxes will take longer to hit the bank than the other two credit unions in town. Transfers between banks seem to work normally though. 4) tellers sometimes don't count out cash correctly. You must watch them very carefully. 5) the branch on river road is closed randomly and I don't understand why. They closed down during the fires too, which I imagine was very difficult for people affected by it. 6) you can't withdraw large amounts of cash without a week's prior notice. I think that's reasonable, but it can be bothersome if you're trying to buy a car private sale or something. (I've been told this isn't a policy for other banks). There are some good things. The tellers are extremely friendly. They are always a delight to work with. I do like that about them. The fees fees for banking are low. I will still have accounts though them, but I'll transition away from them as a primary bank. They're just not nimble enough to be a primary bank for most IMO.
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July 2020 by Andrea Olson
Nothing but a headache with this bank. Definitely closing the account.
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June 2020 by David C.
Run by morons. The worst banking institution I've ever dealt with in my 40 years of dealing with banks. Should be a negative star option on these incompetent fools
