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July 2024 by Christina Powell
Have always had great service here.
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June 2024 by Harold Lay
Kiefer Mazda was fantastic! They listened to our needs, respected our budget, and found the perfect car for us at a great price.
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March 2024 by Jennifer Easley
Another great experience at Kiefer Mazda. Thank you Tyler & and April, from your friends at Easley Does It.
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March 2024 by D R
I had an issue and brought it into the shop. James took AMAZING care of me and handled the problem with grace, professionalism, and kindness. Got us back on the road in a hurry. Also, turned out to not be the car's fault. James if you read this thanks so much!
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February 2024 by Sarah Hughes
Had an amazing experience here! Audrey was so helpful when there was a mix up with the parts department. There was another salesperson that was amazing although I can’t remember his name. I’d definitely recommend going here if you’re interested in buying a Mazda. I love my CX-5 (and its roof cross bars ?)!
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February 2024 by Traci Stefanek
The Service staff is so easy to work with and talk to about any issues I might have with my vehicle. They are an awesome group of people and I will definitely be a return customer.
Great Job to you all!
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February 2024 by Alise Parr
My experience so far has not been the quality of service that I would expect from a professional car lot. I bought my first car from a car lot here. The detail job was very poorly done. There were certain things under the hood that one would think they would have looked over prior to putting it on the lot that clearly were not. But I guess that's why they have you sign the. " purchase as is" waiver. A month or so ago I took my car in for the 80,000 servicing. I sat waiting 3+ hours! I finally went to ask the guy at the service counter and apparently my car had been done over an hour. I assumed they would come and get me like I had sat there and watched them do with every other customer. Since my first servicing my transmission seems like it's been slipping. So I took it in on the 28th of Dec and told them what was going on. It took them 3 hours again for them to finally tell me they were going to have to keep my car. They offered me a shuttle but I live 30 miles out of town. They couldn't offer me a loaner car because none were available. It's the 8th today and I still don't have my car back because they said it just needs a new transmission mount and they are still waiting on the part. It's been almost 2 weeks and when I asked about the availability of a loaner car again so I could get to work to keep my job they said the most they could offer me was a $20 discount on an Uber, how insulting! Their lack of communication is appalling and their unwillingness to make me happy as every other customer seems to be on all these reviews is really making me regret getting a car from them in the first place. I am questioning whether this company has any idea of what proper business etiquette entails. I work hard for my money and all I've expected is to be treated fairly like every other customer and for them to follow through with certain things that they have advertised on their website. I personally DO NOT recommend buying a car from here or taking your car here to get serviced.
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December 2023 by Alli Brown
I’ve gotten my oil changed here twice and it’s always quick. They check fluids, brakes, alignment, etc and provide a thorough video documenting the condition of everything. They also offer to pick up and drop off your car if you’re located within a certain distance from the service center and I’ve used that option both times. Super convenient. I will definitely continue bringing my car here.
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November 2023 by Sean Whitaker
Had to have my miata get a sensor for the airbags. They were super helpful and easy to work with and will text you a video of a walk around visual inspection upon completion. Typically this is where they tell you a bunch of things that need attention (maybe even if it doesn't) but they were honest and said everything looks great, so that was good. It was under warranty through carvana so I can't speak to the prices.
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November 2023 by Amanda Einsele
I bought my car here 5 years ago and bring it here for service. They go above and beyond. Highly recommend!
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November 2023 by Jesus R.
Took car in to get replacement keys, was asked if I wanted 1 or 2, said I only want 1 and they said okay, later get a call saying I had to buy 2 keys not just 1. I asked if they could clean the inside and wash the car and Dustin said yeah he would do it. I went to pick up the car and it was not cleaned up, not washed. A simple vacuum job would have been sufficient, but instead he said he could not do it. Therefore he lied to me, as a business, I expect for them to keep their word and if he said he would do it, then that's what I expect. If I can't trust you with this small request why should anybody trust this dealership. Small deeds go a long way. I'll make sure to post my experience in various social media platforms to advise customers.
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October 2023 by Benjamin Kerner
Communication could improve - I scheduled an oil change with a valet pickup a week ago for today. I also confirmed with someone via phone on Monday this week. My reservation time came and went today, the car was never picked up and I didn't receive a call, text or email. I called in 45 minutes later to check on it and they said there was a mixup in scheduling. My choices were to either bring the vehicle in myself now, or reschedule for tomorrow - both incredibly inconvenient given that I planned this to coincide with a tight work schedule. I also specifically schedule for Tuesday/Wednesday for the $5 discount you offer to drive mid-day, mid-week business. I did ask the service tech if he would honor the discount for my service on Thursday, and he said yes, but not before saying "I mean, it's only $5." Ultimately, I don't need someone's thoughts on a discount, either honor what you offer or don't offer it. The service is $90, if you don't think $5 is valuable to the consumer, then you probably don't really care about the $85 I was gonna spend either. I also understand mistakes happen, but I'm not pleased that after purchasing a brand new, top trim CX-5 from this dealership in 2021, and having all of my service completed here, that there was no alternative to bringing the car in on my own and waiting for it to be completed, or having to rearrange my day tomorrow. Just really felt as if this was no big deal.
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September 2023 by Mary C.
Overall good experience Got my daughters dream car!Josiah was my sales associate He was helpful and easy to work withFadi is very professional and helpful as wellRecommend!
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July 2023 by Tyler
Dustin and everyone at Kiefer are amazing, recently had some mechanical issues and Dustin was very helpful and knowledgeable. Quick and easy turn around for the maintenance.
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July 2023 by Bolt
Dustin and everyone at Kiefer are amazing, recently had some mechanical issues and Dustin was very helpful and knowledgeable. Quick and easy turn around for the maintenance.