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November 2023 by Ryan Hubbard
If I could give Key Bank zero stars I would. Random holds on payroll checks claiming reasonable doubt of collectability? I've deposited my weekly payroll checks on my phone for months and months. They've always been good. I called customer service and they can help on the phone. Go into the branch they say. Meanwhile, they cut hours way back durring covid and never returned them. If you can manage to rush in after work, they only have tellers available and they have no authority to change anything. Walmart knows imediately if a check can be collected or not, but it takes Key Bank a week? Seems fishy. If you cannot make it to the branch to talk to the nonexistent manager, you could try calling. Oh wait, the branches aren't allowed to answer the phone. That's right, you cannot call them. Sign up for online banking they say. I did. The app works part of the time. Key bank cut their hours and slashed employees for covid and encouraged everything to be done online, and their technology at their ATM and their online banking is stuck in the dark ages. You cannot even deposit cash for immediate funds in an ATM even though the machine counts it for you and scans every bill. This bank is an absolute disaster. I recommend burying your money in Mason jars and drawing a map to find it before putting YOUR money into a bank that refuses to let you have it. They have done everything they can to make it harder to gain access to your funds. The branch I use on Coburg Rd in Eugene Oregon is about as helpful as a squeegee on the Titanic. Take my advise and use a different bank, unless you are just into fees, holds, antiquated bank tech, rundown branches, inaccessibility, piss poor customer service, high turn over, and frustration.
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August 2023 by Chan Kraipeerapun
0 star probably one of the worst bank you can do business with. I drove half an hour on my ONLY day off to close the accounts due to the fact that they have been charging ridiculously amount of transfer fees and they charge $20 every time for even just a little $5 overdrawn even sometimes I have money in the savings. Today they can’t close it because there was pending charges on there even though either way they gonna take the money anyway. They always take forever to update the statement as usual. Since the beginning of this year they have probably charge over $700-$1000 in fees which is crazy! I hope this bank have their day in hell! Nothing about the branch just KeyBank in general! ?iest bank in the country
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June 2023 by Wes Frazer
At work, I always go out of my way to help a customer, even if it is out of the scope of my job. I did not get this experience from this bank. They would not give me access to my own funds because of some arbitrary rule they made up themselves. Requiring me, after spending 20 minutes there, to go to another bank just to access to my account funds. This bank reminded me why I had in the past left both chase and BofA, because rather than going out of their way to assist me, they hide behind their own made up rules. In the future I will not be using this bank to store my money in, in fear they would take advantage of me.
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June 2023 by smallprint84
Bank manager is condescending and did not want to help. Even the way she answered the phone was rude. Don't remember her name. However, Nicole was very friendly and willing to help.
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March 2023 by Reza Najafian
Well, one star to the bank for charging me maintenance fee without me knowing that’s been happening for 6 months. But big shoutout to Kyle at Keybank Coburg road branch in Eugene. He called me after I booked an appointment online to figure out what’s going on, figured out the problem and called me back a few days later with solutions. Had everything ready for me to just come and sign the paperwork. Every bank needs someone like him to fix their problems and turn an unhappy customer to a happy one!
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October 2022 by Mark Henry
We applied to get a line of credit on a house, with a hard deadline months out. They missed the deadline. We did finally get the HELOC. Then I tried to change the address for the account online and could not. I emailed our loan person and she did not respond. I called the branch and they were "unavailable" to answer the phone. Wow!!
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January 2022 by Ryan Oldham
Worst experience ever. My debit card took a month arrive after opening my account. They had to order me a new one. They told me once I was not a new member I could have access to my checks with out waiting 24hr some times longer to clear. This was a lie. They put a hold on my account saying there was fraud detected when I deposit my work check. No one could remove the hold from my account so I waited 2weeks for the person to come back from vacation who put the hold on my account to remove it so I could use my bank account. When I asked to close my account I was threatened with I need to wait outside now and they will send me my money by mail in check form. Customer service very poor, Very un professional management. Glad the nightmare is over.
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October 2021 by Leland Lawley
I called because I was overdrawn and wanted to let them know I will be taking car of it . The lady says let me waive some of the overdraft fee's, she dose then 2 days later i have 2 more on there. Because of Covid I have not been able to catch up with my wife not working. My neighbor said his bank waived all his overdraft fee's and helped him out to get back on his feet. I feel like the just did not care
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August 2021 by Marion Clark
I knew Keybank was trash the before from previous experience but after 5 years i tried to give them another chance, long story short stay away from this bank
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November 2020 by Taylor Miller
This bank doesn’t care about their customers whatsoever, they are money greedy. They see you struggling and make you struggle even more! When you go to them with a problem they don’t even try to solve it, they just keep telling you what you already know and many times have taken overdraft fees more then once on the same day and won’t refund them.
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September 2018 by Alene S.
We worked with Tyler Holden on a rental investment property and he was 100% awesome! I couldn't have asked for a smoother process or a better employee representing Keybank. Thank you Tyler! Mohawk Branch Oak St Branch Coburg Rd Branch Eugene/Springfield, OR