Kay Jewelers has established itself as a leading jewelry retailer since 1916, now operating over 1,100 stores across the country. Known as the #1 jewelry store in America, the company offers a wide selection of fine jewelry, including engagement rings, wedding bands, diamonds, gemstones, gold, contemporary metals, and watches. Customer service is a key focus, with knowledgeable jewelry consultants dedicated to providing a superior shopping experience both in-store and online. Many customers praise the staff for their helpfulness and professionalism. Justin and Shei receive high marks for their expertise and friendly approach, often going above and beyond to assist customers. Justin is recognized for guiding customers through their purchases with confidence, making the shopping process enjoyable. Shei is noted for his patience and willingness to address concerns, turning initial negative experiences into positive ones by providing excellent service and personal attention. Customers also appreciate the relaxed, friendly atmosphere created by the staff, with one mentioning that they felt more like catching up with a friend than shopping. Whether shopping for engagement rings or other jewelry, clients feel confident in the assistance provided, and some have returned to purchase significant gifts for special occasions. Overall, Kay Jewelers is valued for its quality products and exceptional customer service.
Justin is super friendly and always gets my husband to buy me something !!!😂
August 2025
The manager Justin is really nice and super helpful with anything you need!!
July 2025
Shei and Justin are always helpful. They know what my wife likes, they are never pushy and go out of their way to make sure we get what we want. Definitely recommend them.
