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November 2023 by Alyson Kuhn
Everyone is Competent, Polite, and Really-clear-on-what customer service is all about! Also Calm, Positive, and Reassuring. No attitude from anyone… and gratitude from me!
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November 2023 by colter c.
These folks exceeded my expectations. I walked in very uncertain as I haven't used a cell phone repair place before, and they ensured me of my devices longevity- and then lived up to my expectations. 100/100If you're using any other phone repair location you're cheating yourself.
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November 2023 by Sandra Martinez-Modesto
What a great business from the services they provide - to the costumer service! Went in to get help on my Mac, and I was able to learn a lot from just a short time with them. Nick and many other of the staff working there are welcoming and very knowledgeable. What I especially love about this place is that it doesn't feel like they're trying to get the most money out of their customers, but they actually care about helping them out.
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November 2023 by Sandra M.
They have a life long customer out of me. What a great business from the services they provide - to the costumer service! Went in to get help on my Mac, and I was able to learn a lot from just a short time with them. Nick and many other of the staff working there are welcoming and very knowledgeable. What I especially love about this place is that it doesn't feel like they're trying to get the most money out of their customers, but they actually care about helping them out. The products they have are reasonably priced and so are their services. I would recommend this place to everyone.
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November 2023 by Will Grieve (IV)
Never had a bad experience here. Having repaired a phone once or twice, I greatly appreciate the quality, speed, and price at which it’s done here. And the practice of selling refurbished cell phones is wonderful. Compared to getting one from a cellular service storefront, I’d choose this any day.
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November 2023 by Kelly Lee
Definitely recommend. They're very friendly and fast! I had to bring my phone in twice because when I got it back the 1st time, the original problem was fixed but my phone started having network glitches. I brought it back and they went in and fixed it at no extra cost. Now everything is good and working again!
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November 2023 by Kim Skinner
I brought my non-working iphone to CPR for diagnostics. They diagnosed it by the end of the day. They were clear with options for repair and approximate cost of each option. This helped me decide what I needed to do next. They were very helpful. In case you can't revive your phone, they have a variety of re-conditioned phones for purchase. I would go there again in a heartbeat, but hope I don't need to!
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October 2023 by David D.
Needed a new charging port. Done on time. Very courteous very professional. I'll go there again.
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October 2023 by Megan S.
I'm not sure how I made it this long in life without shattering a phone screen, but the day finally came for me recently. Ugh!I looked into all kinds of options before choosing CPR to fix it. I thought about just getting a new phone and selling my cracked one for parts, or sending it in to the manufacturer for a fix (outside of warranty it would have cost me $149). I even searched YouTube videos to see if I could fix myself, haha.Screen replacement for my Google Pixel 6a here cost $189.99 and took about two hours. I called ahead for a quote so I knew what to expect. I knew it was cheaper to send it to Google for the repair but then I'd not have my phone for 7-10 days! So definitely worth paying a premium for same-say service. I called one other repair place in Eugene and they quoted me at $200, so I felt CPR was right on the market price here.Super nice and professional place! They offer all kinds of fixes for your various smartphones, tablets, etc. Also sell phones (I assume refurbished), phone cases and accessories.
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October 2023 by Katrina Larson
Fixed badly cracked screen in less than 2 hours for much cheaper than other places. Looks better than it was before it was cracked. Friendly, courteous, and hours open are convenient.
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August 2023 by AboutTouch
We have old phones to use as treatment room music. They get a lot of use and it's costly to replace them. CPR Cell phone repair has been a great discovery- they have fixed many devices for us at a fraction of the cost of replacement. They are friendly and helpful to boot.
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July 2023 by James Yunker
I discovered I shattered the rear glass panel on my iPhone 12 Pro. The online scheduling worked out great and very quickly I received texts from one of the technicians confirming the price, how long it would take, and when I wanted to complete the repair. With that knowledge I was able to drop off the phone with enough time for the repair and be able to pickup same day. Thanks!Excellent intake and checkout. Only ding was a bit of an unclear explanation about the type of back panel I was receiving on the phone. (Apparently there are 2 options, one $80 more expensive.) At the end of it, the panel on my phone was not what I expected given the earlier conversation. But minor - since it didn't really affect the finished (and working!) result and my own fault given I was in a rush while on a short lunch break drop-off.Happy with the repair and even bought an upgraded protective case from their extensive options on sale in store.
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July 2023 by Deborah Handman
Thank you so much to Vincent who helped us today with my son’s phone. Part ofthe charger had jammed into the charging docket and he removed it like it was nothing and also didn’t charge us. The store was clean and the employees helpful and competent, which is saying a lot in today’s sales market. I will be coming here again if I need help again in the future.
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July 2023 by Brian Page
Ben and team got my phone fixed within 2 hours and at a very reasonable price. Filled out the online form for an appointment with a description of the issue, he texted back almost immediately letting me know to just come by. Appointment wasn't needed for this type of repair.
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July 2023 by Samantha Russell
I have been helped here a few times, the store is super clean and pleasant to be in. The staff have always greeted me immediately and have been friendly and helpful. Every question I've had has been answered respectfully and completely. My phone has been repaired quickly and properly each time and the prices are reasonable and covered by warranties in some cases. I will return here every time I need help repairing my phone or any other devices that need repairs.
