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September 2024 by Zoe Cornwall
i went to pick up a package thatd i’d been waiting on for a while and i had called and the lady on the phone was so nice and she even called me back right when the package got delivered. she was there when i went to pick it up i didn’t get her name but she has long blonde hair and was super duper helpful. i vote her employee of the month she was so helpful and made my day.
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August 2024 by Randall Phenning
Great staff! Needed to ship a few fragile items including a guitar and everything made it safely.
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August 2024 by Steve Johnson
Matt and Katie really helped me with shipping an item from out of state to another location. This was the third stop In the first competitor couldn't help me, the second competitor was going to charge $70, But now helped me access one of the store desktop FedEx computers. Katie checked in on me and then printed my label. I was able to complete my package label order for $20! Friendly and just really available, Thanks guys!
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August 2024 by Junah C
I usually don’t post reviews unless something is extremely good or extremely bad. Unfortunately, this experience was the latter. All of my previous experiences at this store have been great! Sure, they don’t always greet, but from all past experiences the staff has been really helpful. Today when we walked into the store, a Matt was extremely lackluster and treated us as if we were an inconvenience to them. I understand that customers can be mean, and my partner and I are generally considered kind, but this interaction made me feel sour and we tried giving him the benefit of the doubt. We tried being nice, nothing was said besides questions, but don’t get upset and sigh when we’re looking for our ID for 15 seconds. Please don’t get frustrated when we are asking extremely simple questions. I’d want to say that all prior experiences would make up for this one, but I’d be lying if I said I would be excited to come in again.
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June 2024 by Shannon Fillhart
We had some errors thru the FedEx order from online. We took our wedding invites in today to this office and they happily fixed EVERYTHING! They included inserts we needed and trimmed the invites, as well as gave us some larger envelopes in trade for the small ones sent in error. What lifesavers. Thak you Heather and FedEx team for your courtesy and help! The BEST!
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April 2024 by lisa story
If I could rate 0 stars I would on line it said that they could notarize or they could help do it online but when I got there they were no help whatsoever
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March 2024 by Aaron Dukes
I need to professional staff. The places very clean. And everybody's very helpful when accommodating. I have a recommended going here if you have any shipping needs versus the Post Office.
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March 2024 by Jeff Devries
Not the friendliest staff. No greeting. Seemed to be an imposition for Ashley to help. No smile. Somber, bored look. Antoni seemed disinterested when I tried to be straight up with another man my age. Too bad. Fed Ex is very necessary, but, reluctant and unsmiling employees only bring a business down. I had 26 years at Costco. These people wouldn't make it there.
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February 2024 by Alpine Country Club
I was trying to fax material on the day of electrical problems for AT&T and Tony Whose real name is Antonio? Helped me several times trying to make my fax go through, really nice guy. Eventually he was able to help me. Email the material that I needed to send the government so that was really good. He saved me a lot of time. He's a personable man and takes care of his sister too:) America needs more customer service people like him. Sincerely mj Alpine OR
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February 2024 by Chroma Key
We've all been there. We need to ship something from ebay or whatever but ran out of packing tape. We prepare the box and the label and head off to the shipment store to buy some tape, seal and label the box, and drop it off with the carrier. At least, that's how it's supposed to work, but my experience here was different.The lady behind the counter named Ashley saw the old shipment label on the box, the one that was going to be covered up with the new one, and decided that she could not allow me to ship this unless I replaced the box because one time like seven years ago the box was used to ship something containing lithium ion batteries and had a warning.It didn't matter that the box was obviously reused, it didn't matter that the box was still open and she could see directly for herself that the box did not in fact contain hazardous materials. It didn't matter that I pulled off the offending label and offered to proceed. She wanted to to send me on an errand to replace a box for a pre-metered ebay shipment, but such boxes are not sold retail in town and another box size will have a different dimensional weight and the pre-metered label is useless. She basically understood all this, but felt strongly that the corregated cardboard box was unsuitable because she had seen it with the old label.I told them this was insane corporate lizard people behavior when even the supervisor couldn't resolve the situation. It's a little further out of town, but you can take FedEx items directly to their distribution center or any number of drop-off boxes scattered throughout town for smaller items, and for the people of Eugene, OR, this is what I recommend you do. Please do not encourage the Ashleys of the world, nor the corporations who believe it's in their best interest to degrade their paying customers with objectively irrational and arbitrary rules or enforcement. For shame, how regrettable for everyone.
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January 2024 by wayne Ferrell
Shuneesha at store # 0902 was very helpful doing copies for me, an eighty year old man who is challenged by copy machines. I am very grateful to her.
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December 2023 by Nestor Castelan
Great customer service and friendly staff
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December 2023 by Kestrel Wilder
Previously my neighborhood go-to for small print jobs, but no more. More than $1 per sheet for a print job under 50 sheets, simple glossy fliers. And you can't call the store directly--must navigate through a long and obnoxious answering service, foreign call center, than be ported through to the store, to be followed up with lackluster service. To be fair, with those prices, I'm sure the irritation of customers must make the job a soul-crushing grind, and their flat toned responses probably reflect great restraint. So really, this is a message for upper management: I'll be taking my business elsewhere on principle from now on, because predatory pricing. Shame.
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November 2023 by Lady Dreamer
Excellent customer service from Antoni! I’ve been in several times the past couple months and he has assisted me in printing my professional resume. Always a pleasure doing business at this Eugene OR location. Thanks again Antoni!
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October 2023 by Naja Sweeney
Quick and easy, but my card wouldn't run unless there was at least $10 in the account for my .38 purchase...
