-
July 2022 by Anne P.
I take both of my dogs there for all of their care. All of the staff are kind and caring and treat my pets with love. Plus~ they are open on Saturdays! I highly recommend them for your pet care.
-
December 2020 by Sara R.
Our family pets have been patients of Dr Jones for years and he is always patient, thorough and knowledgeable. We trust him, and feel lucky to work with someone so kind and with such expertise. Where possible, he gives options, explaining pros and cons, including cost. Generally, the office is run well and smoothly, the techs and staff are great. Sometimes some front desk staff members can be rude or abrupt on the phone, which is unfortunate. A foul mood and being hurried along makes us think twice before calling. Happened twice. Unpleasant and needed to call back since staff member did not seem to have the few seconds to listen to our question, hung up on us as soon as possible, cutting my husband off before he had to a chance to finish the question. Off day or miserable employee? We called back and tried again. What a waste of time when we could have clarified it the first time around.
-
November 2020 by Ilse V.
I regret taking my puppy here. Not only did they do a terrible job cropping her ears and wrapping them but they also gave her a parvo booster shot one week after her second one. Incompetence and poor communication amongst them. That was my experience yours might be different. Good Luck!
-
October 2020 by Nikolai S.
The doddery receptionist repeatedly asked me if my roommates were my parents (no) and my dog was actually theirs. (no) AND has been sending my private stuff regarding my dog to my roommate instead of me. wtf. The women that work there told me repeatedly that they "prefer working with cats" and were afraid of my dog. (he is neither aggressive, nor in any other way problematic) And to top the cake of unprofessionalism, the actual Veterinarian would not stop lecturing me about the fact that I prefer a harness to a collar, because "your dog (never referred to him by his name) can pull our technicians over." I asked if my dog pulled or caused any issues. No, he was a model dog as usual. These people are whack. I'll never go there again.
-
September 2020 by Lauren J.
Called to see about setting up a new animal with this clinic after taking my dog there for years. Receptionist was incredibly rude even though I was being polite. I used to think this place was friendly but I will not be taking any animal back.
-
August 2020 by Leanne Z.
We moved here from PDX almost 2 years ago. My dog was older but doing great. I loved our vet, but then I got bronchitis & my adult son had to take Pete in. After that they wanted him sedated & muzzled, he was a rescue & some separation anxiety issues. Just after covid hit he got really sick, & they were no help. At all. It was during the beginning of the shutdown, but I clearly explained it was an emergency. Last Tues I was trying to find emergency appointments again & the earliest they could get me in was end of Sept. They weren't helpful with much other resources or suggestions. I called again yesterday, & that receptionist let me know his vet had left the clinic, the new clinic name, etc. I got an emergency appointment there at 3:30. What I'm angry about is why I didn't get that info a week ago? He was in pain at the end, & they could've helped me point in the right direction before that
-
June 2020 by Kimberly L.
We had been taking our 3 cats here for at least 8 years to see Dr. Maki and we had no complaints. However, last December one of our cats started to show signs of illness and when we called, we were told that Dr. Maki had left and was transferred to a new vet. I found it odd that we were not notified but we had no problems giving a different vet a chance. -Despite explaining that our cat had fatigue, diarrhea, would only eat small amounts of blenderized chicken, and had lost weight, the front desk kept asking what was "wrong". -When we saw the vet, she said, "Wow, he's lost 5lbs!" Finally, confirmation. "Let's do a senior screen and we'll get back to you either tomorrow or the day after." -2 DAYS PASS. I tried to call and they said the vet was out, so they would have the other vet call us back. He did not call me back. Cat is still very sick, barely able to eat or move. -2 MORE DAYS PASS. The vet finally calls AFTER HOURS (7pm) and left a message that said, "Well, the senior screen results look fine. Let me know if you have any other concerns." I tried to call back but they would not pick up. -We immediately went to another clinic. Amazon sent over the files and the new vet said, "from the chart, it's not clear what's wrong with your cat." However, they took our concerns seriously, diagnosed him as dehydrated (And severe pancreatitis), gave our cat anti-nausea medication and water, and voila, he was eating and drinking and had just a tad bit more energy. At this point we tell Amazon to transfer all our cats' (we have 3) charts to the new clinic. -I accidentally called them a couple months later for a follow up thinking they were our new clinic, and the front desk said, "Sure, IF there's anything wrong with your cat". (This was after extensively going over everything that had happened, his diagnosis, his slow recovery). That's what clued me in I was talking to the wrong people. I don't usually care about bedside manner, but the front staff are rude and dismissive. This was in contrast to the new clinic who I called immediately after and was greeted by pleasant people. -6 months later we had to take our other cat to our new vet and found out Amazon STILL hasn't sent the files. Now it will take 10-14 days because they need doctor approval and they are the only clinic in town who requires this. It was urgent.
-
April 2019 by Bonnie S.
Our 9 year old lab mix started having problems and out vet was no help. Our daughter suggested her vet, Dr Jones, at Amazon so we tried him. All I can say is he saved her life and continues to give her great care. She has multiple myeloma and requires several visits a year but with medication is doing well. She would have died without the proper diagnosis and treatment. Dr Jones and all the staff are caring and top notch. We moved and now drive 4 hours but it is worth it!
-
August 2018 by Christina M.
Very personable staff, good hours, and you can tell they really care about your pet. We are about to get a large breed puppy and I'm calling today for her first vet visit with us so now all three of our pets will be seen here (and would take my chickens here if one of them had a problem)!
