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“Best experience dealing with a rental. Emily is very professional and was very pleasant to talk to. She made it simple. I wish more businesses had someone with phone skills that she has. Thank you Emily. Tara you are great too. Awesome customer service. I will recommend and use your business again.”
“These people are considerate, thoughtful, and kind. They took care of us, despite some unexpected issues, and got us back on the road in high spirits.
A special shout out to Token & Roger - not only were they helpful, but they personally make sure that the bathroom is spotlessly clean. It's also the most handicap accessible bathroom I've ever seen. It really was a bathroom worth reviewing.
Then I got to thinking, if they pay that close attention to a bathroom how much more attention are they paying to the important stuff? These people are definitely detail and quality oriented. You'll be happy you went there. Oh and be sure to say hi to Sam, their mascot.”
“The young lady who runs the office was always very helpful and maintained great customer service every time I went into the office. The facility is very clean and the prices are some of the best in town. This location was even more convenient, being that they also rent out moving trucks and have contacts to moving services.”
“I do Landscaping for this particular
U-haul location. It's a nice facility, ran by a great group of people. The people I encounter while I'm there, Ken, Drew, and Natalia, are friendly, inviting, and personable. I always see them busy and on task. They always say hello to me when I see them. I encourage them to continue to address concerns, as they do so politely. I look forward to continuing to serve U-haul's Landscaping needs and wants.”
“The truck was a brand new truck, but the truck broke down one week before and in the same place I was told, they never should the ad rented it out with out having an inspection by a mechanic ,”
“This pertains to Enterprise rental from 9/25/2023 - 10/21/2023. Everyone with whom we interacted, specifically Hayden, Awbrey, Mallory and Tenley, did an excellent job of assisting us (in my opinion, none could have done any better or more for us). Our overall rental experience was excellent as was the vehicle provided for our use. 10/10”
“Token really helped out my husband in a tight bind. He is one of the most helpful uhaul employees I've ever worked with. He helped wire the trailer, fixed the short in the electrical, gave us a few straps, and even offered his assistance. The level of professionalism he carries made me think he was the store owner. He is a great leader, kind, helpful, and honest. He better be a supervisor or manager my next visit, then to be a store owner one day. 10/10 service. Get this boy a raise.”
“Guy name Evan helped me with bringing the truck back in. Lady who checked me out said should would adjust the changes Ive made on my rental but never did. Evan was really polite and handled the situation very well and got my refund back”
“Everyone here was exceedingly wonderful and helpful. A little mix-up of the amount of time I could have the truck and they were willing to extend it with no charge added.”
“I’ve used the UHAUL Franklin location multiple times and I CONTINUE to go back due their associates! They have always been so knowledgeable, so quick and readily available to assist. My past experience included 3 particular associates going above and above!!
Created a booking that fit our needs and no other words could express the BLESSINGS that they planted. Not only in aiding a family, but as we watched them busily clear out 6 vehicles in 15 min. They all took a ride and worked effortlessly and efficiently to effectively get all their customers in/out! Every time they amaze me, and the UHAUL in FRANKLIN is the ONLY place to go in EUG/SPRINGFIELD! THANKS GUYS AGAIN I AM SORRY TO NOT LIST YOUR NAMES BUT YOU KNOW EXACTLY WHO YOU ARE, EACH ONE OF YOU! The guy in the green shirt, the taller guy with the cap, and the gentlemen inside with the warm inviting smile YOU ALL ROCK AND GOD BLESS YOU! Thank you for all you did for my sister and I ❤️ GOD IS GOOD”
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“Nice large units. Be mindful of proximity to field. Very easy to have rate or mice get into the unit.
Very well maintained lot and easy ingress and egress from the facility.”