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August 2024 by John Owens
Great communication through the whole process and truck was fixed perfectly!
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August 2024 by Jeff Cohen
Awesome work!
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August 2024 by Janet Studer
I have done business with AutoCraft many many years. I know when I get my automobile back it is going to look as good as it was when I bought it new and drove it off the sales lot. Good Job!
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August 2024 by David Gaines
Terrific personnel, excellent work. This place delivers!
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August 2024 by Jennifer Giustina
Autocraft is always professional and thorough. They do all they can to reduce costs of repairs while maintaining quality parts and service. Highly recommend!
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August 2024 by Mary Stewart
On what might be your worst day and pending awful outcome, these awesome people are there for you. They were there for me - tears, red eyes, broken heart and all.
My estimator did a great job, and was completely supportive of what I wad experiencing.
So if you work by pros, or final moments with your perfect drive AutoCraft is there for you.
Thank you everyone so very much.
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August 2024 by Marina McBride
I can’t speak highly enough about AutoCraft. When our parked car was hit, we needed a reliable in-network auto body repair shop in Eugene. After researching our options, we chose AutoCraft, and it turned out to be the best decision we could have made.
The customer service at Auto raft was exceptional. Katelin, who assisted us, was incredibly thorough and communicative throughout the process. The text updates were a particularly nice touch that truly distinguished them from other shops. From updates on the damage to time estimates, their communication was flawless.
To our surprise, our repairs were completed earlier than expected. The pickup process was smooth, and the entire front desk staff was friendly and courteous. Overall, it was a fantastic experience. What could have been a stressful situation was made incredibly easy thanks to the outstanding service provided by the Auto Craft team.
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August 2024 by Cheryl Warren
A very minor collision caused enough damage that the insurance company declared my 2006 Honda CRV totalled. But I really wanted to keep it. Thanks to AutoCraft's pricing, efforts, knowledge & skills, the insurance money covered the repairs! I couldn't have asked for better customer or technical service. This place is a class act!
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July 2024 by Bonnie Johnson
Hit an antelope while on summer travel. Dana did an amazing job expediting the estimate, parts and repair within our limited time in the area.
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July 2024 by Clarissa Hohnstein
Dana has been absolutely amazing with my car! Was able to get my car in and fixed within 3 weeks. Her communication was amazing with me and insurance. Made the repair process much easy and stress free.
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July 2024 by Roberta Roth
Absolutely incredible service from the beginning and through the process. I received updates each day and car was ready quicker than expected and had one issue and they accommodated me after I picked up the car. This is the finest service I’ve had for a long time based on what’s happening in the world.
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July 2024 by Erin Moody
This shop stated it is standard to leave vehicles unlocked while on site, which was their explicit response to items being stolen from my vehicle, which I found unlocked and rifled through. My vehicle did not have any damage to the doors or battery, and was fully capable of locking.
This shop then accepted no blame for the stolen items, and did not accept responsibility or offer any remedy for their total lack of security (5ft high chainlink fences?) Clearly resulting in regular theft.
This is bad practice.
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July 2024 by Chris Maier
AutoCraft is seamless! Repairs are timely, communication is stellar, and quality is top notch. I would not consider any other body shop in town! Thank you AutoCraft for going above and beyond!
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June 2024 by Sid Leiken
Excellent service, knowledgeable, professional
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June 2024 by Peter Robb
Great customer care and excellent work on the car.