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July 2023 by Keith & Lori Jones
Dr. Rivers is amazing! Couldn't imagine going anywhere else.
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February 2023 by Pamela Shepard
We love Dr. Rivers he is an excellent veterinarian. Our dog Chase loves him and he was very good with her.Reasonable prices and excellent staff. I highly recommend bringing your pets here.
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February 2023 by Jenny Riche
I just found my new vet! They are so incredibly sweet and very sincere. The best bed side manors from everyone in the building! They made the hardest days of our lives so much comfortable! Thank you so much!
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January 2023 by Jon Ervin
Everybody is very good with the pets our pets seem to like being there!
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December 2022 by Sherry Bullard
I've been going to Orchard Animal Hospital since I moved here 6 years ago. They've always been professional and caring towards me and my dog, Rocky. Dr. Rivers is very gentle and doesn't try to add extra services. Pricing is very reasonable. My only issue is that lately when I've had to call in, I am put on hold for long periods of time. Or disconnected after a long (8 min.) wait. Only to call back and be put on hold again for another 10 min. wait. Maybe some extra help on the desk is needed? Still, for the quality of care, I give 5 stars.
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October 2022 by Sarah Wayland
My Yoga friend in Dallas recommended Orchard Animal Hosp. They took me as a new client, which if you've been moving like I have during COVID, you know what a relief that is. Then the doctor was great with her and spoke with me of my concerns. He and all of the staff were marvelous.My last experience in Salem (who shall remain nameless) was completely different. The staff was nice enough, it was just really hard to get through and get a response. She went in to get her teeth cleaned, which were in great condition, and somehow she broke her upper left canine getting in or out of the cage. So now we call her snaggletooth when her lip gets caught on the lower one. Good thing she's inside only.I had been calling since February to ask about a test that the specialist they sent me to suggested. No response to my monthly calls. These are not the only issues I've had over the last few years.I am so pleased with Orchard. Recommend them highly.
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October 2022 by case Williams
I've taken my pup there since she was born. they are friendly, available, helpful and affordable. i appreciated the time they take with my pets. I've gone back and will keep going back.
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September 2022 by Tina Loyd
They were veery quick to get us in as new patients to put our sick kitty to rest. We are very grateful
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September 2022 by Kelly Roske
They are great at what they do. They are sometimes overwhelmed and the front staff can be stressed out. A bit cranky.
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July 2022 by Jaime Carleton
I made an appointment to have my cat examined for Seizures. Then the veternarian cancelled my cats appointment that is very ill. And said that they cancelled my cats appointment because they couldn't get her in sooner. That makes no sense. And then told me to go somewhere else. I told them that I was disabled and couldn't afford to go somewhere else and they told me not to call back. In my belief they only care about money and not my cats health. I do not recommend this place.
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July 2022 by Cheryl Azar Butler
Great service and friendly staff. They treat your pets with love and affection. ❤️
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July 2022 by Mae rose Hammers
My brother and his friends recently called about an injured raccoon seeing if anything or anybody can help it and you douchebags told them to let it die you guys are terrible and immoral. I pray hope you go out of business..
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June 2022 by Ron Lockwood
Dr Rivers has been a wonderful vet over the years but if you need to schedule a talk with him to discuss end of life decisions about your beloved pets, forget it because it takes 2 weeks to get an appointment for Dr. Rivers to help you with these final decisions, and NO I do not want an emergency vets phone #. I feel Dr Rivers unavailability to his long-time patients shows no compassion when it is needed most.
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April 2022 by Josie A Ewing
The staff were very nice, and accomidating with answers to my questions. One thing that could be offered is a summary of all the procedures, assessments, statts (such as temp, weight, etc.), recommended services (and estimated cost), and suggestions of what to further educate yourself about your individual pet.
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March 2022 by Roy H.
Dr. Rivers has vast veterinary knowledge. When we had to say goodbye to our little Tuxedo cat, the doctor was empathetic and caring. We were left to grieve in the exam room with all the time we needed. The vet techs and the office staff an are absolute joy to interact with. You won't go wrong here.
