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October 2024 by West Coast Gal
We had an eye emergency with our Cavalier King Charles Spaniel, occurring on a recent Sunday. We were able to schedule an appointment with Dr. OMOTO. Dr. Omoto and their staff were incredible from beginning to end. A thorough examination and successful treatment. Staff members Sarah and Paige were also professional, thorough, patient, and understanding. All staff, including reception, seemed to truly care about the well-being of our dog. Other patients coming in, also appeared to be treated very well. We were happy with the visit (our dog was here once before) and will not hesitate to return when needed, even though the drive is 1.5 hours! Thank you so much for your time and expertise.
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October 2024 by Annie Gonzales
One thousand dollars, and I still have no idea what's wrong with my animal, and they didn't care about us. My animal is worse off now after going in. I also did call but no call back. I said my budget, that's probably where I went wrong, because they made sure to hit that exactly. However, 1k for bloodwork and an Xray, come on that's BS.
Last night Two hours wait turned into 8hrs because they kept putting people ahead of us saying everyone else was more important than my animal.
Yet my animals on the couch about to die now. X-rays and blood work. It took that long after they told me he needed to be there. They just kept telling me how bad he was so he needed to be sedated, but nowhere else he's a bad cat regardless if he's hurting.
Then at the end, whenever they finally got to him, the doctor comes in says she's trying to save me money, but you can see it in her face that she's lying.They just didn't have time for my animal. So she didn't do full blood work and had I said, no, please do that. I would have been there another few hours. I didn't argue with her because she said it doesn't look like anything alarming but she can't know for sure, because we didn't do full blood work. lol gezz, and at that point I had been up for twenty four hours and so did my husband. We're coming from newport, and they already tried sending me to salem when I called to give them a three hour heads up we were coming. I'm sure the only thing I'll get is oh, we're sorry.We'll do better next time.
Regardless my pet wasn't important. And now he's sitting here and i'm OVER thousand dollars out had to sell my stuff to make up for something but she did save me one hundred by not doing extra blood work, I guess. And whenever people ask me what's wrong with my pet, I say I don't know and then they say you spent a thousand dollars and you don't know lol then they say, yeah, that's Willamette veterinary hospital for you. I guess that's their reputation, but every vet kept telling me it sounds like an emergency to take him there, and then they treated me like we were a nuisance. They can't tell me otherwise, because those tests don't take that long because at my clinic of 5 people they don't take that long because we would have the estimate ready before we got to the client writing everything down as the doctor is assessing so we can cut down time but I have to wait 1 hour to get an estimate AFTER the doctor talked to me, that's ridiculous, come on. My pet just wasn't important enough for them. And i have to spend another thousand dollars to take him somewhere else or back here today and once again, because of this, I'll probably be put on the back burner again, it'll be personal. I can't believe people really like that. Especially when it comes to animals. I had two people ahead of me when we went in, next thing you know, we are in the back of the line again because she said everybody else was more important more critical, she literally told me that. Regardless 8 hours is a really long time to do that to somebody. Maybe it's because I told Em, oh no 2 hours, it's not like I threw a tantrum or I was a Karen.
I have no idea what's wrong with him. After spending all that money so Yeah, I'm a little upset. So if I have to be what people call a Karen I guess that's what I am because i'm really sad that my pet is not doing okay after going to the vet and I have no idea what's wrong and then take him again to spend another thousand. Nobody has money for that. I'm literally bawling, as i'm writing this because my pet doesn't want to get up and I can't call in again. I had to call in to work because I wouldn't make it on time because they had us there that long for blood work, x rays, and I asked if they could do fluids because i'm sure he's dehyd
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October 2024 by Jordi Xirinachs Kellogg
Amazing team and amazing care. Thank you so much for making sure my puppy was able to make it back home again
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October 2024 by Eliza Jane Smoke
They say work with birds and exotic animals. They refused to help our falcon who needed emergency care as the doctor was not comfortable working with her. Makes no sense. I guess don't have an emergency on a Saturday as no one is willing to help. What a joke. They turned us away and our bird died.
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September 2024 by Kaitlynn Owens
We needed to get seen for a skin reaction and were able to get in pretty quickly. Not only were they very timely, they were so kind!!! They made us feel so comfortable and felt they really cared about the well being of our pup. Thank you Dr. Omoto and staff!
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September 2024 by Laurie Beth Carl
My dog walked into an appointment at Willamette Veterinary Hospital for suspected pancreatitis. He was discharged 24 hours later, unable to stand on his own, and with a badly herniated disc in his spine. I was shocked and terrified. We followed up two days later with a neurologist at a reputable (and highly professional) veterinary office that then performed an MRI and spinal surgery.
There is no way to know if Jack will ever recover.
All of this information has already been shared with the practice administrator of Willamette Veterinary.
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September 2024 by Gwen Purdy
Great staff. Great Service. Very nice waiting area. Patient with my 2 big dogs. They were treated quickly and kindly.
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September 2024 by nathan matthews
I set an appointment up with them, I ended up canceling. They weren’t personable, felt like I was putting my pet on an assembly line. If I was taking a cow to a butcher I would expect this behavior. I decided to go somewhere else purely from the interactions and first impressions.
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September 2024 by Hannah Garcia
I came here with my very ill dog who layed on the waiting room floor, lethargic, for 5 hours waiting to be seen to be surpassed by a dog with a broken toe and a bunch of less serious conditions. Then to be finally put in a room so they could take 40 minutes to figure out how much they could "potentially" charge for "potential outcomes" for my dog who they left sitting alone in the back waiting to receive care upon what route financially I choose to take.
I gave them a dollar amount upon coming in the door of what I could afford since that was the first question they asked over my dogs condition [that should have been the first red flag]. They charged a man in the waiting who got their shortly before me 130 dollar er fee when his cat didn't even get seen or receive any care.
I will never recommend or come near this vet ever again, they choose money over pets health & well being.
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September 2024 by Dan Northrup
Was told I had an emergency appointment waited over 2.5 hrs to not be seen. They were nice but I was a joke as far as an emergency appointment. Was totally disappointed in them
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August 2024 by Michelle Penning
BELLA(mini Aussie) SHOULD NOT HAVE DIED 8/22/24!!! My elderly mother-in-laws pup should have been intubated shortly upon arrival after the bee antiviral was given and not working, her trachea was collapsed. They waited a full day before they decided to do this and she died prior, they called in early a.m. that things appear to be getting better and shortly after called back and said they needed to get there before she passes?. Be very very alert and attentive to your dog and do not leave the facility. NEGLIGENCE is all I will say!! None of this will bring Bella back, but people be wary. There is a big need for veterinary hospitals to treat emergencies and not just WVH who may just be overwhelmed and understaffed.
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August 2024 by Kacie Marken
About 2 weeks ago I had to call for a deep cut on my dogs face at 10 pm on a Saturday night. The person who answered the phone asked me questions then said that the wait time for urgent patients was at least 4 hours. After asking a few more questions they gave me advice on cleaning it and said since the bleeding had stopped its needs to be seen in 24 hours but was not an emergency. This person was so calm and helpful.
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August 2024 by Kimberlee Wasley
Update: we lost our beloved Winston. After 2 days on antibiotics and IV fluid he just couldn't keep fighting anymore. We can't help but wonder if we hadn't been delayed those precious 90 minutes being locked out if he'd still be with us.
If I could leave a zero star I would!!! Came to the 24/7 ER vet with a very sick animal to a LOCKED door with a note stating staff meeting until 9am. It was 840 and we stupidly trusted they would be done by 9. Needless to say, we are currently at another ER vet that actually OPENS THEIR DOORS AND ANSWERS THEIR PHONES!
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August 2024 by Paul Barden
Dr. Carter and the staff at WVC have cared for our cats for twenty-seven years, and they’ve provided the best care imaginable. All the doctors at the clinic are knowledgeable, caring and totally reliable.
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August 2024 by carrie lillis
IF YOU LOVE YOUR PET/FAMILY DONT TAKE THEM HERE. My dog died because of their inabilities. I’ve waited 2 months to post this. We took my sweet Labrador in for what seemed to be prostatitis. He kept getting worse, after every time we took him in. The vets said he was fine… they had 5 different opportunities and they took our money and essentially killed my baby. He died within a week of cancer they could have seen/ prevented. When we called right before we took him in because we were worried about a mass on his side, the idi*t at the front said to stay home. He died 4 days later from that mass bursting. I got multiple phone calls from each vet covering their @sses after he died. I mean the day he died and the day after. Didn’t even send a sorry card… disgusting. The last vet to see him said “I cannot speak on what the other doctor has seen but he has cancer, and it’s taken his whole abdomen. I called them out for taking almost $4000 from us in 2 months and doing nothing. I hope you all have my angels sweet smile seared into your brains. You killed an innocent sweet boy with your idiocy and inability. He was a therapy dog, my best friend, my son, my whole world and you took him from me. Linn Vet is 10000000 times better. Don’t go here….
