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December 2023 by Sakineh A.
I am writing to express my dissatisfaction with the services provided by US Bank. Unfortunately, my experience with this institution has been less than satisfactory, and I feel compelled to bring some issues to your attention. Upon relocating from Corvallis, OR, to Boston, MA, I visited the Corvallis branch of the US bank to inform them about my move and the necessity to transfer my savings from a local bank to a national one for convenient access in Boston. The branch manager assisted me in opening an account, assuring me that I could access my funds from any US Bank branch in Boston. However, upon arriving in Boston, I was dismayed to discover that there were no US Bank branches in Massachusetts and the neighboring states. Consequently, I faced numerous challenges and inconveniences. To add to my frustrations, when I contacted US Bank customer service to close my account, I was informed that I had to visit one of the US bank branches in person. This was highly inconvenient, considering there were no branches in Ease Coast, and it forced me to undertake unnecessary efforts to close the account. Furthermore, I have noticed that US Bank has been deducting monthly from my account as a maintenance fee while I kept over their required amount in the US Bank. This has left me feeling frustrated and dissatisfied with the level of service provided by this bank.
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July 2022 by Ian Justice
I have autism and the gentleman I worked with made sure to take the time to explain everything to make sure I understood. I highly recommend anyone with autism who’s trying to start a bank account go here. They are very polite and helpful!
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May 2022 by DARLEE PETERSON
The customer service is exceptional! We all love Cheryl, as well as, the rest of the team. They were compassionate to my circumstances. I truly appreciate this bank. Thank you!
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April 2022 by Gail Foster
The staff at the Monroe location in downtown Corvallis is so friendly and welcoming. They consistently step up to be helpful. Cheryl is my fave but there are many times when others have made banking here easy and pleasant.
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February 2022 by Yong Oh
I am traveling thru the area and needed a new debit card sent to this branch. Cheryl helped me order one and also helped me activate it after it arrived. She was very friendly and made the process very simple and quick for me. Thank you!
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January 2022 by whocarescamera j
prolly the worst bank to use when you are young or poor... I remember in my college days when I lived in Corvallis how US Bank would rearranged the charges when they go through so I get $100 in overdraft fees when in actuality I only went a dollar.. They also make it really hard to close your account they want you to come in person to the branch you opened it... i love in pdx now, GG.. They also like to hold your paycheck when they could give you the money early.. why? overdrafts fu us bank.. its been 20 years, i dont forget
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September 2021 by Erik Atkinson
I am very happy with this US Bank branch. Branch Manager Rebecca Deeds helped set up a few accounts for me and has given me exceptional service. She has made me feel like a valued customer.
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October 2020 by Erick Neri
The lady wasn't that polite and had an attitude. The service wasn't bad though.
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September 2020 by Nery William
The lady wasn't that polite and had an attitude. The service wasn't bad though.
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September 2020 by Heidi Emm
ATM does NOT take deposits!
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June 2020 by Ryan
Best bank staff in town!
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September 2019 by t humphrey
Always friendly and helpful
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July 2018 by Evelyn Gunardi
Friendly and swift staff, his name was Colton.
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December 2017 by Andie Kahl
This is the best branch to go to- super friendly staff. Most places in Corvallis are pretty rude and judgmental to broke college kids but these folks have given me great services for years. I especially like Cheryl :)
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October 2016 by kathleen otjens
The customer service is fantastic! They are very kind, patient, helpful, and I felt my needs were their priority! They even asked if I wanted something to drink! I appreciate their desire to help their customers.
