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August 2023 by Philip D.
Terrible, Terrible, Terrible service. Uncaring, condescending staff who could care less that your stressed, angry and frustrated. The story... I reserved ( weeks in advance) a 26 ft moving truck, the biggest they had, for a cross town move in Corvallis. I checked in the day before using the on line app for driving license etc. Arranged pick up of truck for 10 am to miss the early morning rush and to allow an hour until the moving guys I had hired were due. Apron presenting myself and asking for the truck I had reserved, I was told that they had rented it out already and didn't have another....."But I reserved it !" I said in disbelief, " yeah, sorry about that, another branch extended the rental" ...." But I reserved it! " I repeated in greater disbelief, ....." Yeah, sorry about that, it shouldn't have happened...... we have a 20 ft you can have..okay ? " Now I had estimated that we could get our house moved in one trip in the 26ft and have the moving guys for 3 hrs @ $100 per hour, in a 20 ft we have to have another trip, and cost at least another hour... "No!" I said ....."I reserved a 26 ft and I need it, you will cost me at least $100" "Well," they said, "since you didn't get the truck you reserved, we will credit you $50" Looking pleased with themselves and like I should be grateful.... Now I am mad....." No, I want the truck I reserved" They looked perplexed and went back to their screens, " There is one in Albany you can have" " Fine I said, when can you get it here, my movers are coming in half an hour..." " Oh no, we have not got the staff, you have to go get it"..... " What! That's a 20 mile round trip, are you at least going to credit me mileage, that's an additional $20.." " Oh no we can't do that" looking at me like I was admitting to being a child molester.... I was really mad now and began using colorful words that were overly descriptive and probably anatomically incorrect. Frustrated and angry with no time to do anything else ( and these smirking Troglodytes were fulling aware I was helpless) I took the 20 ft truck vowing to never ever use this place again. As expected it cost me another trip and $100 in movers charges. The next day I got an email from U-Haul customer care apologizing for my experience and they awarded me a $15 gift card, redeemable at any U-Haul. I replied that they could keep the card and I would share my experience at any and every review site I knew....
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October 2020 by Yvonne M.
The staff was very helpful especially this gentleman named "Brent" definitely recommend him! My boyfriend & I suddenly moved out & needed assistance with storage units with what was available at the last minute. Brent let us book two at the same time incase the smaller one didn't fill all our belongings we could rent the other one out that was twice as big. The day we came to bring our stuff to storage a bigger unit but not too big opened up & he let us know if we'd like to take that one instead! It worked out for us financially and space wise, for a last minute storage Brent helped us a lot.
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February 2020 by Spam M.
Got 1 month of free storage here and the staff made it nothing but smooth sailing. The facility was really clean and my stuff was safe.
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January 2020 by Annie K.
Buyer beware! And before I say anything further, please note there are two U-Haul's in Corvallis. This one is on Fifth Street, the one tucked away by various car dealerships. Please do not confuse this with the one on 9th Street (shout out to the fantastic management there!). I rented a 10' van late afternoon for a quick move of some items. The two very young men (high school??) assisting me took a photo of my driver's license - front and back - which I am told is now U-Haul Corporate policy. More on that later.... In the meantime, I use the rest room and they have my son sign the agreement digitally. When I come out, they are gone. I never saw the contract or agreement. Never received it electronically. No one was on the premises at that point to answer questions. We find the truck and leave, me feeling uneasy but distracted with the immediate task ahead. Days later I find a charge to my bank account for $65. Yup, a $19.95 truck that I drove 11 miles total cost a total of $65. I went in for an explanation and was told I was charged $9.50 for not filling the tank adequately (I had) and another $20 for not using an app to drop it off. It took days to connect to the manager for further explanations and he argued because my son signed digitally I was responsible. Why take my ID photo then, I argued, if they end up transacting with someone else, someone who did not have authority?? I received nothing in paper or electronically, not even a final bill. No one went over the terms of the contract with me. No one ensured I was aware of the contractual agreements, including the ridiculous penalty for not using the app to check it back in. Eventually, the manager reluctantly agreed to refund the egregious charges, albeit in an unprofessional tone. I'll wait a few days to ensure it happens. In the meantime, corporate offices will hear from me as well. Side note, I accidentally called the UHaul on 9th street to follow up on my earlier phone messages to 5th Street that hadn't been returned. The manager there thought the error was theirs and offered such help and apologies, and it was only during the course of our conversation we discovered I was speaking to the wrong UHaul office. Ed from the 9th Street UHaul, you are awesome and from now on, you have my business!
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August 2019 by Chris H.
All I can say is WOW!!!! I reserved a trailer to haul some stuff and was lucky enough to have Stephanie help me. This is the first time I have worked with her and she is AMAZING. She was very thorough in her explanation (this is the third trailer that I have rented and she is the first to explain things so well), she even took the time to explain how to hookup a trailer to my special needs neighbor who was curious and had accompanied me on this trip. She went through everything with him and it made his day!!!!! I absolutely loved my experience at this location and would recommend!!!! Especially if you are lucky enough to get Stephanie.
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August 2019 by Kim S.
If at all possible avoid this place. The people have no clue how do do their jobs. The prices arent the same as online reservations. We reserved a truck and trailer 30days before pick up and the day before we needed it they said they couldn't do it because of an error. Go to junction city or albany if you need a uhaul
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June 2018 by Hannah S.
Very frustrating. I turned in the uhaul and the employee on site said he would deal with it and put the keys in the dropoff box. So I took a picture of it on the lot and left. The next morning I got a early morning call saying they don't have the car. After an employee the night before said he would get it checked in. I'm Very upset with this transaction and don't plan on renting a truck from here again.
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October 2017 by Russ G.
Had an appointment to have my 05 Expedition wired with brake controller and 7 pin plug. Appointment was at 10:30 so I arrived at 9:45am and the fellow was able to start on it. It was suppose to be a half hour job according to the person that took the appointment,and I knew that these thing can run longer. I went out a couple of times to see how it was going and the fellow doing the work (very personable) said "This is my first plug and play install". I was finally able to leave around noon. Sunday I decided to hook up to the trailer and check things out before I left on a trip Monday. Wow! After plugging in the trailer my transmission shifter would not move and the engine light came on. After some research I was able to unlock the shift lever. I found a fuse that was blown and that seem to fix things. I again connected the trailer and it blew the fuse again, locking the shift lever and on with the engine light. Called U haul in Corvallis and was told to bring it in Monday morning. Later in the day they called back and said the manager (Travis) said they would not be able to get at it until Tuesday. Not Good! I am suppose to leave Monday. I called at 7:30am Monday to speak with Travis but went to the answer center and told the lady what was going on. She called the office while I was on hold and talked with Travis who said it would call me back. Just before 9am he called and asked what was going on? I told him. He said bring the car in that he had to call the fellow in because they were short of people (not to fix the problem of my wiring), no apology or anything. I again drove from Albany to Corvallis and the fellow that did the work on my car took it into the shop again. He had wired into the cruise control switch rather then the brake switch so he switch that around and said " if there is any more problem just bring it back" . That did not sound promising. I came back and hooked up to the trailer and the same thing happened?? I went to the coast anyway, could not lock my vehicle, engine light on. Lights on the trailer but no trailer brakes. When I returned to Albany, the next day I went to the U haul center in Salem after being told they had a good manager and also a electrical person that was tops. Robyn had them go to work right away and John after looking at the wiring job from Corvallis ended up taking everything out and starting over with new parts. A half hour later it was done, John took the time to show me on a tester that everything was working proper. Salem is the place to go if you need wiring and really great people
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October 2017 by Jim S.
Great costumer service! They really helped us out with everything we needed to make our move as easy as possible. Hat's off to the top notch team.
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September 2017 by Stacy H.
Today I called to inquire about pricing and Ben answered. He was completely rude and impatient. I would highly recommend avoiding this company if you want to be treated with respect. If you are female in particular, I would NOT recommend this mover.
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June 2017 by Phelps W.
This was a good place, but honestly I think u-haul is going down hill. Not only did I get charged more than I'd agreed to when renting the trailer, but also I had to spend the day dealing with three people because they misplaced the trailer. I'd just suggest never working with u-haul again.
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June 2017 by Melanie C.
I'm only giving this place a 1 star because you can't not rate the company. I've had this reservation confirmed since the end of May and made sure to check that it was correct. I scheduled a reservation for 12pm on Saturday, they called the day before and told me my reservation was now at 4pm, and that they couldn't even guarantee a truck for me by 4pm. They wanted to change my reservation to 5pm, when I had to be at my storage unit before 5pm, an hour an a half away. I talked to the manager, Trevor, and he spoke to me like I was a complete idiot. He made no conflict resolution for me and didn't try to get me another truck. I ended up having to cancel my reservation and scramble to find a truck elsewhere. I will not be returning.
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November 2016 by Becca S.
I used this location twice. The first time went well and that's why I didn't think anything of returning for my next van rental. It matters who you deal with it turns out. The first rep was on script and you could tell was a rule following sort. Professional and personable. The service the second time was exactly the opposite. Nobody else in the shop waiting but the rep was rushing through everything. I get a van that's noted as having a fuel gauge at half a tank. I jump in and more like 3/8 of a tank. It's moving day, the clock is ticking away. I assume that they aren't strict in checking the fuel levels. The mileage was even off my a couple numbers. And the van most have just been dropped off. It was slightly dirty but it's the wet season. The clincher was that opening the back door, it reeked of pot. Someone had probably moved their grow operation. It was so stinky. It's Oregon and I'm a liberal, I only care on a customer service level. It smells BAD!! So I return the van on time and leave on my way. The fuel level was a needles width below half a tank. I figured it wouldn't matter given the level I actually received it with. LOL NOPE. Remember it depends on who feels like doing a good job. Sadly whoever checked it in dinged me for a gallon of gas at their 4.00 a gallon charge. My reaction was to sigh at my computer screen and send an email that outlined the annoying situation I had. It wasn't an amount to cry over but I'm not a fan of even a $4 charge that rubs me wrong. I wait for a response. Nothing. Then I get an automated email asking to rate my service. I popped off a negative review like this one. THEN and only then did my phone blow up with a call from the location. I hung up, I'm not taking back the review, it stands on the record that they only care when you tell the public about their crappy service.
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July 2016 by Danika T.
UPDATE: using uhaul again to move in Corvallis. Made a reservation on Tuesday to pick up a 10' truck on Friday morning. I get there Friday and they do not have my reservation nor am I in the system. Corvallis location does not have any more available today so they reserve a truck for me at the Albany location- which has been confirmed. On the way to the Albany location I get a call saying that they have no trucks available and I need to come on Sunday. This is absolutely ridiculous. Uhaul has horrible service. I will never be using this service again and will make sure to tell anyone I know that is moving to stay away from the Corvallis uhaul.
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March 2016 by Dan C.
I had come a few years ago to get a hitch installed and faced nothing but the runaround from the old shop manager. I thought I was done w/ this place for good. I recently got a Mercedes, which is a bit more involved than past vehicles and installations, and brought it here. Pierce was very helpful in selecting the right hitch, and was able to install it in a timely manner. There were a few electrical issues that arose, but Pierce took the extra time and researched a solution that worked, and left me a satisfied customer.
