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June 2024 by Amy Schmidt
The place is clean, convenient and a great price. The staff however escalates quickly if something is wrong or instructions are not followed exactly. They will interrupt you when trying to have a conversation, and will not let you finish a sentence. When moving in, our truck did block the exit gate for 2 minutes as I tried to ask if he could pull to the side, but was the conversation was futile. I asked if I could buy a lock, and the only ones on hand were a key lock and we preferred a combination- so I bought one at the hardware store. The lock did not meet the "disk" style required and will be cut off because I live out of area and cannot travel down in the time required. As I tried to ask, If this was written somewhere and I missed the details- the manager again escalated the situation and would not allow me to speak and I was told that I was explained the specifications needed. He raised his voice, and said he had on video that I was offered a lock- I agreed but asked him if audio was available please listen, as no specific lock requirements were given to me. I have no problem with following rules or adhering to their company policy, but their customer service and how to speak to their customers needs some serious work. I will admit that I may have unintentionally not had the wrong lock, and I am willing to pay for cutting the lock $40, and purchase of a key lock (with keys mailed to me)- but the tone and argumentative nature of their staff was uncalled for. Now, I am just hoping the management does not "retaliate" for leaving this review. The good news is- you should not need to deal with staff often when using a storage unit.
I do want to add, that the staff was extremely helpful and timely over the phone and email when I asked about available options, reserved the unit and set up payment- the reason why I gave at least 2 stars. One of my employees overheard the conversation and was shocked by the way the management handled the call.
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June 2024 by Kizzy Laib
These ratws are reasonable. The managers are top notch.
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March 2024 by Kyle Wells
Secure facility with very reasonable rates. I can definitely recommend their indoor units. No bad experiences with any of the folks working here - they were all very helpful any time we needed to contact them.
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October 2023 by Barbara Turner
Best Service ever! by a Couple team that really takes pride i in what they do and it really shows. Not only cordial, and a joy to cross paths with, these two go above and beyond, not just keeping the environment safe for everyone, but also for offering probably the most reasonable rates locally. Not to mention the cleanest facilty I've ever been to. I highly recommend this Company for all your storage needs. You'll be very pleased you chose this facility.See for yourself. B.Turner
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September 2023 by Marie Watkins Crocker
Needed storage for an inherited vehicle.
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September 2023 by Bill Vincent
It is one of the best and cleanest storage companies around. Prices are fair and reasonable.
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July 2023 by Marjorie Donaldson
The best so reasonable rates very clean
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March 2023 by Melvin Lytle
Great people, reliable and safety for all size of storage. I like there set up , and the people are just so darn nice!
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November 2022 by Nicole L.
The customer service was horrendous. Manager threatened to contact security and physically attack me for entering business during proclaimed business hours. I HIGHLY DO NOT recommend this facility and would glady search and pay for another unit. The simple fact that my life was threatened was enough for me to kick this business to the curb.
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November 2022 by Brely Re
These owners are cool I got along great with them maybe it's customers rich area I loved security and climate control nothing wrong here I had store my stuff I travel my life taken me everywhere good place
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August 2022 by Rob “Smiley, Hobo Rob” Bennett
A clean facility
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June 2022 by Ånni A
I got the wrong lane told to me and went a row over than where I should have been. Everyone has the same round padlock. Our key opened up another person's storage unit. It was shocking, I stood there trying to make sense of why my stuff looked different. I'm glad we don't keep valuables there. BYOL
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December 2021 by Eman Ibraham
Very nice couple who run this establishment.. very clean storage unit and property.. everything well kept .. recommend The Storage Depot..
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December 2021 by Mark Wiebe
Reasonable prices and decent hours.
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November 2021 by Anthony Edwards
I was there to help a friend move and the manager harassed me and treated me like a criminal. Classic toxic masculinity, he couldn't admit when he was proven wrong. Alas, no good deed goes unpunished. Very hurtful. Take your business elsewhere. Zero stars.
