-
February 2024 by Birdie Christensen
my visit to RiteAid was very good
-
February 2024 by Emily Bradley
While trying to contact the pharmacy over the phone, I was put on hold a handful of times, sometimes being disconnected without speaking to anyone. It was an extremely long and frustrating process, and every time someone answered they would say "pharmacy please hold" and when I would try to interject with "no please wait! I was just speaking with someone" they wouldn't listen and still put me back on hold. Again, this happened more than once and by the time I was actually able to ask my questions about why I had received a voicemail from them, I WAS DISCONNECTED AGAIN MID SENTENCE AND HAD TO WAIT THROUGH THE HOLD PROCESS ALL OVER AGAIN. After finally getting answers, I arrived at the drive thru. There were two cars in Lane 1 and nobody in Lane 2. I pulled through to Lane 2 and hit the Call button. No sound or reaction happened. I waited for a bit. Made eye contact with the representative helping the other cars. Still no response on the speaker. I tried hitting the call button again as I wasn't sure if it was even functioning. I got a very curt "yes we know we are helping Lane 1 first" and I replied "oh I'm sorry I wasn't sure if it even worked." They then proceeded to help not just the two cars that had been there before me, but the ENTIRE LINE THAT HAD FORMED of maybe 5 cars total. I finally got helped and received my medication but I will be transferring to a new pharmacy after this appalling experience.
-
February 2024 by sam ascha
Absolutely the worst customer serviceI tried this place 3 timesThe first time I went from the Dr office to the pharmacy and they told me to come after 30 minutes so I left and came after 4 hours and still it wasn’t ready so I told them I will wait there and had to wait for 40 minutes to get the medicineSecond time the Dr send the prescription and I waited from noon till 7 pm then I went there and again it wasn’t ready so I had to come next dayThe third time I went next day and of course it wasn’t ready and I had to come in the afternoon to get it after waiting for 10 minutes….In the top of that you have to deal with rude unprofessional staff behind the counterSuch unprofessional place except for one pharmacist who is very friendly and nice but still the wait and the attitude of the staff behind the counter is absolutely unacceptable
-
February 2024 by Steve Kntel
Desperately needed paxlovid. They continued to claim they didn't have the prescription even after they did. Never notified me when it was available. Then had the nerve to blame lack of notification on my phone. Automated system is a joke. Never going back.
-
January 2024 by Cesar Coelho Dos Santos
Always polite and nice employees. Has been 3 years since I moved to Corvallis and I never had a bad day at this Rite Aid
-
January 2024 by Kim Coleman
It's impossible to talk to anyone in the pharmacy on the phone when you call. I was placed on hold three times during the same call. The third time, I said "No, I don't want to be on hold," but she just said her little spiel and put me on hold; she didn't even hear me. I hung up. Don't even bother trying to call.
-
January 2024 by Anna Marie Freeman
I normally don't go to riteaid for my prescriptions. My doctors office messed up and sent it to the wrong pharmacy. I walked in I was 6th or 7th in line.....I almost turned around and left. Safeway would have taken 45 minutes (dramatic I know).I know it is hit or miss with pharmacies but today was amazing! They were so speedy, but still very friendly. Ali and a young girl (didn't get her name) were wonderful. The pharmacist was very friendly as well.Thank you guys .
-
January 2024 by Todd Richmond
Quite possibly the least caring staff I have ever met. Find a different pharmacy.
-
January 2024 by Megan Milne
I would give one star if I could. Went to this location to pick up my prescriptions and the pharmacist while talking to me about my prescriptions was on his phone texting and had headphones in. Is that not going against HIPPA laws? Who’s to say this man wasn’t on the phone while talking to me about my prescriptions or texting someone about confidential information. I am so jaw dropped about this individuals professionalism.
-
December 2023 by Debbie F (Debbie)
Great staff and pharmacy. Always ready help
-
December 2023 by Mark Warner
The customer service at this particular pharmacy has got to be the worst I have ever experienced.
-
November 2023 by Brailey Layne
I'm really surprised that the average rating for this store is so low. I am always greeted by super friendly cashiers when I walk in the door and have had great experiences with the Pharmacy. I have tried multiple Walgreens and both of the Rite Aids in Corvallis and on the coast are WAY better in every single category. I have waited a few times in a fairly long line at the pharmacy, but they have always surprised me by how efficient they are despite being very busy. Always happy with my experience when I leave this store!
-
November 2023 by Sarah Crocker
Slowest service ever 4 hours to fill an RX and rude
-
October 2023 by Aaron Sahlstrom
Drove from Portland to Corvallis to get our student vaccinated. We were late for the appointment due traffic for a game. Pharmacist was inflexible and refused to help us find a way even after we offered to be flexible and come back later in the day.
-
October 2023 by Cenk O
Very unoptimized , worst run pharmacy.1- most of the staff are occupied with filling rxs for people that arent event there, ignoring hugee lines. And guess what you still dont get your medicine on time when you arrive, even if you called a few days ahead, always unorgonized…2- most of the time “ looks like the pharmacist needs to have a chat with you” for the most useless details that delays the whole check iut an extra 5 minutes as the on staff pharmacist is pre occupied usually. This “ talk” does not happen at other pharmacies over the simplest stuff…3- staff moves in a slow pace for running a pharmacy4- they have extra policies beyond the law that just adds more hurdles to getting your meds.This review is for the pharmacy, the shop itself is awesome.Ps: i hope the ownership has some backbone and does write me a stock generic answer below. I am the customer if you want to make me happy you call me, not the other way.You have my contact… literally every complaint is about the pharmacy side of your business.
