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May 2024 by Niccola G.
Giving 3 because they were kind to my parrot & my pet sitter who brought him there frantically. HOWEVER. I've never had a check-up cost money ever in my life. They literally looked as his beak. Took weight. And listened to heart. $66 bucks. Never in my life. It wasn't just an exam out of no where, it was a follow up to check to make sure the beak looks good. After we spent a bunch of money there to get his broken beak to stop bleeding. Disappoint because they are wildly nice there.
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January 2024 by Kerry K.
I'll start with saying that everyone here is kind and patient. They clearly have the customer service thing down. However, that's not what's important with pet care. This is NOT, absolutely NOT, the place to take your exotic pets. I can't even get into the convoluted details that involve both times we brought our exotic here. It would take a very long time. But both times we left wondering what exactly was happening. Many times they mentioned having to consult with experts before advising us about care. (The first time they were supposed to consult with an expert and get back in touch with us and never did.) Unfortunately, we tried them a second time, and it was worse. Not once did they suggest that maybe we should see an exotic vet with more experience. It's obvious that they don't know what they're doing but won't send you somewhere else. We took our exotic for a second opinion after our last experience with Eastgate. The second-opinion vet gave us an immediate diagnosis and treatment plan (surprise: no need to consult an expert!) The entire treatment plan, including surgery, is less than what Eastgate charged us for two x-rays and for a couple of vets to be like "well, there's something there; let me read to you what the experts said about your x-rays" -- this was a complete waste of time, money, and was unnecessarily stressful to our pet. and holy cow, I can't believe how much they are charging, and for what? They literally know nothing. These prices cannot be justified.
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December 2023 by Angel G.
Extordinary care. Support staff was compassionate and knowledgeable. From the moment they answered the phone until the end of the appointment. Dr. Moses was great and went above and beyond like always! Thank you!
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August 2023 by William W.
Too long of a visit for the follow up mostly eating in an examination room instead of a quick visit it was sitting waiting in the Dr and having to refuse a muzzle for Buddy after having expressed clear concern for that kind of tx if prior experience having me swab his ears another 15 or 20 mins goes by and she returns solution in hand good news and bad news . Professionalism was claimed by a receptionist that responded to my issues .well their "internet" was not online and so their computer could not give an accurate charge for the visit nor could the solution be prorated as they greatly desired to charge for the appointment but there was no concern for the reason I was following up on the last two visits about his ear infection . Would not let the solution be paid for in the same manner as they charged for the visit stating in sure it's over for the visit but that's what we need and we will refund the difference , so basically I got ten mins of attention and was not allowed to leave but rather had to go back and get the solution and possibly I cost myself any refund of difference of normal follow up visit charge because of my honest review . There was little care n concern for Buddy's welfare it the time I had to waste in being responsible and bringing him back after a successful regimen given by the previous doctor . But for the service received it was way over charged for the value of effort as the Dr told Buddy now you're on my time 45 mins past scheduled time getting out of there just before four Nice professional follow up visit and after having to call to see if there was the solution still available (which was only 20.75) the upon driving back to pick up the solution I provided the written receipt which I explained it was charged in excess to make sure it was covered , but Buddy wasn't that much of a concern as charging 150.00 to cover us sitting in their little room for an hour plus priorities there were less than professional they had no way to know what charges would be for the follow up or 3rd visit where they preformed a basic check that could have been done in ten mins rather than dinking around before even coming in usually 2:30 doesn't mean 3:15 and consideration is a mark of professionalism so I had to go back get the solution as their server was back online or whatever and if course presenting the overcharged receipt resulted in nothing thanks to my expressing my personal view of the value of that particular visit . So they lied about a refund and they switched doctors in us mid stream the latter being far less valuable than the first introduction to Eastgate Vet Clinic . Unfortunately we won't be going back there because of their inconsistency and the way they acted as if they wouldn't get paid if we couldn't leave a card and information they could put in once their equipment was functioning again and seemed lost to be able to let us have what would take care of the minor traced of bacteria they found in the problem ear . It was upsetting as my Father and I had spent too much time waiting on their attendance to the appointment . I'm thankful for the first doctors claro ear treatment that was a full month of bliss for my puppy but the second has to blatantly make a point to Dismiss the fact that they made us wait in their little exam room on her time and was the star of the show that day . The check out was not something that made a case for their concern in the follow up visit scheduled I could have had a room at the Marriot for the cost of sitting bored in their accomodations .
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July 2023 by L B.
Have gone to this vet for years but am disappointed that they make it very difficult for me to purchase my dogs prescription meds through an inexpensive online source. They require that I pick up a paper prescription every month to send to the med company rather than approving directly. They will be losing the business of me and my 5 animals
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March 2023 by Alexys N.
If I could give 0 stars I would! Absolutely the worst experience I've ever had! Took my dog in because he was throwing up for two days and started walking weird the morning I took him in. The vet took his temperature and made him bleed. Then after that said they wanted to take X-rays and blood work. Also give him an antibiotic and another shot she did not tell me what it was. I had mentioned to the vet that my dog had never eaten grain before and that a month ago we switched his food to one that had grain. She said it didn't matter. I asked for a dietary test to see if he was allergic and that's why he was throwing up. She completely ignored me and then proceeded to say that he had neurological problems without any test. She ended up keeping my dog from 10am to 4pm! We had to call her for updates when I called her she started saying that he needed about 3 more different test without telling the price of them when I asked. After I asked her if she had even done the other test she told me no she has not. This was at 1pm,she then told me I need to take my dog to a specialist for neurological issues in Portland and have him stay for a few days. When I asked if she knew if that's the problem he was having she stated that she couldn't even test for it there. Finally around 2:30pm she did his blood work and told us that she blew out two vains and finally got it on the 5th try she then told us that everything came back normal. They wanted us to pick him up and 4:30pm we ended picking him up earlier at 3:30 we were there for more then an hour just to get him they wouldn't tell us anything that was going on. When we got him back he had dry pee on his leg and dry blood on his back legs. Overall horrible communication and horrible experience for my dog and I I would never take my dog here again!
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December 2022 by Mair C.
The clinic has recently added an automated answering system where the phones were once answered by an always friendly and helpful staff member. This is not a good move Eastgate! Your staff was always there to answer your call and make you feel like your call was important and your issue will be handled, now I'm not so sure......
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April 2022 by Angie Flores
I highly recommend Eastgate the staff is amazing and really care about your pet they took time to make sure Odie was comfortable. Odie really liked the wonderful woman behind the front desk she took time to bond with my dog that was so sweet thank you! that has never happened before you are amazing. I look forward to bringing my other dogs in we are happy with the new friends we’ve made
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April 2022 by Laura Walsh Gunther
Everyone at Eastgate is so kind, knowledgeable, and intuitive about our animals. They go the extra mile to help make sure they are happy and healthy!
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April 2022 by Marie Clark
love them here great staff super caring and friendly I definitely recommend coming here for all your fur baby's needs.
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January 2022 by Kiana Rust
I’m a new dog mom, so being involved in my pet’s care is very important to me as I navigate this new world! Eastgate has been so patient and helpful while I deal with even the most minor concerns! Everyone is so friendly and treats my dog with such positivity and kindness
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November 2021 by James R.
Cares more about upselling you and making a profit than your animals actual well being.
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September 2021 by Doris Smith
very personable, address concerns about my dog
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May 2021 by Joseph S.
Is this place still open? All phone numbers that they have posted do not work anymore? Did something happen
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March 2021 by Aaron C.
I scheduled an appointment to get my dog's nails trimmed and explicitly communicated that he needed to be sedated. 45 minutes and $100 later, he's ready to be picked up without his nails trimmed - the only reason we scheduled an appointment! Poor communication externally and internally. We will not be returning to this clinic.
