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June 2024 by Glenda V.
Great staff and volunteers, nice facility!
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May 2024 by michael
Outstanding staff and care. I feel the dedication and... love the staff gives for their furry children and fell in completely with the atmosphere of care and love for the dogs, cats, and bunnies. I only regret I have an apartment and not a huge place to adopt all the pooches. God bless you folks and I hope the donations bin outside is teeming with food, and doggy toys. I take a box of milk bones when I am there and whoosh -- the dogs are receptive and so happy to see someone giving them love and compassion. The people who work here are definitely heroes in any estimation.
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April 2024 by Shannon ONeal
Amazing animal shelter. The staff was so kind and helpful. Dropped off a cute cat that needed help and he had been chipped and got united with his rightful owner within two hours. What a happy ending. ?
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March 2024 by Sky Janice
Took in 15 cats locked in crates on a whim when everyone involved was helpless. Oregon humane society would never. This place is a true blessing to the community. Thank you heartland humane society for doing the right thing and caring. You are so appreciated.
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March 2024 by Jennifer Tehani Sarreal
I waited a long time (days) before deciding to post this because I know that there are genuine people at this organization who mean well and truly care for the welfare of animals. That being said, it does not discount the horrific miscommunication and utter disregard for clientele (they even THREW AWAY personal belongings after lying - but more on that later).
First and foremost, I must preface this review with the fact that I have been a long-time supporter of Heartland Humane. I’ve donated to their organization SEVERAL times to support senior animals under their care. I’ve even stopped by and donated brand new things for the dogs (as I’ve had a dog many years). I am not here to trash the organization, but I do need to shed light on how much their lack of integrity has caused MUCH damage to others.
I have been working with a feral cat for MONTHS to get her adoptable. I am highly aware of the difficulty of rehoming cats with this history, but I was assured (almost half a year ago when I first found her) that there was a “shy cat” program where she would be worked with. Despite my severe allergy and lack of experience with cats (I’m a dog person and have never worked this long to rehab a feral cat), she had made so much progress and the shelter told me they could take her in. Awesome! I was under the impression that someone would work with her to ensure she was adoptable.
Always erring on the side of caution (as it’s usually weeks or months before ANYONE responds to my emails), I dropped by and spoke with a staff person who put me at ease - she said the shelter would not be a good environment for a cat with this history… and since the cat was doing so great, she would do best to continue to be a great house cat at a foster. I agreed. I was PROMISED that she would be looked after and would have a foster so she would not regress after all her progress.
Well, a couple weeks pass, I’m finally able to not only pick her up and carry her but also put her into a carrier with no problem. She looks like a lightbulb. I realize she may be pregnant and decided to call and see if they would still take her. They said yes. This was great because I am in the process of moving and I don’t want to foster a pregnant cat amidst a long distance relocation. The cat (all animals, for that matter)’s well-being is more important than my feelings and I knew that though I had formed a bond, I was allergic, would be moving and with her pregnant that adds an additional urgency to finding her a foster.
I was told multiple times from MULTIPLE people at this organization to bring her familiar things so she can adjust to foster life and eventually be rehomed.
I drop her off (with ALL her things, I even buy extra bags of food and put in all of her familiar things for her)… and have a strange feeling. I felt like no one knew what I was talking about. I drop her off and the person who helped me said there “should” be a foster waiting if I was told that. Suddenly, it sounded like she would only have a foster if she was pregnant.
Fast fwd a couple days and I’m told she’s not pregnant (which is hard to believe, because once she was fixed she was her normal size again)…. And that she was in the shelter and not doing well. NO foster. So despite moving out of my house, I decided I needed to pick her up and get her out of there ASAP.
Now here’s the kicker, not only did they lie to me about having a foster for her (she’s a completely different cat now - food aggressive, very insecure, panicked all the time- all that great progress GONE) but when I asked for the box full of her things (I wrote her name all over the huge box at drop off), many things ($$) to make sure she had a smooth transition at the foster (which she never had), I was told all her stuff was gone. ALL OF IT.
No apology. Said if I didn’t pick her up they’d make her a barn cat(!!). No foster. No rehome/adoption. They just lied to me,
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March 2024 by Val Challe
The staff was not very professional. After finding a dog we wanted to adopt, we were denied. The acting manager was concerned the dog would attack my dog and kill it. If the dog was that dangerous why do they have the dog up for adoption??
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March 2024 by Val C.
The staff was not professional. After hours with a dog we were denied due to the acting manager saying she was afraid the dog would ATTACK AND KILL my other dog Why is the dog up for adoption?
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February 2024 by Teressa James
This is the shelter where I found the most loving dog who goes almost everywhere with me now- I am completely over the moon to have her in my life❤️
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February 2024 by Kathy Soderstrom
Visited here while I waited for my dog to get done at the groomers. I was surprised by the variety of dogs they had and the fact that several were transferred from other places to give them a better chance to be adopted. I thought it was really great they were able to provide that service to help place these dogs.
I really enjoyed their cattery section. They have four different enclosed areas where the cats run loose and you can go and visit them. I spent most of my time in an area that had five young cats that had been brought in together that weren't very socialized. They spent lots of time looking at me and a couple of came out to visit. I heard lots of purring but they were awful shy and I enjoyed getting them to just come out and wander around near me. Beautiful youngsters who would have had a much easier time finding homes if their previous owner had brought them in when they were younger. Given the opportunity that they have now to become socialized by people visiting often I'm sure they're all going to find wonderful homes though. The setup here is really amazing and provides the opportunity for the cats to interact with the people who come to visit which I think is so positive.
At least just if you're looking for a new feline or canine friend that you come and check out the Heartland Humane Society!
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February 2024 by Michele C
I had an amazing experience when I took my babies to Heartland Humane Shelter for their vaccination clinic. One of my dogs has anxiety, and she didn't want to leave my side to go to the back with the tech. They were so gentle, patient, and loving with them! The techs came over and worked on becoming "friends" with her to create a more comfortable and trusting environment. Both of my pups were given endless love and treats during their visit, and they thoroughly enjoyed the attention (especially the treats!). I will absolutely book their future vaccinations with them again.
I also wanted to mention that they accept donations of food and pet products for their pet food pantry. They also accept monetary donations for the shelter. I highly recommend giving them consideration when choosing a charity or a place to adopt your next furbaby. I've never had such an amazing and positive experience with a shelter as I have with this one. Thank you!
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January 2024 by razan ghazzawi
I saw a comment below by someone saying this shelter put down their dog they sent here to be taken care of. No response came from this shelter and so I don’t think this shelter should be trusted with vulnerable animals
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January 2024 by Felecia Williams
Got my two besties from there couldnt be more happy?
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December 2023 by Kat Scott
Love how I can go visit the cats. Staff is very friendly and care about the cats. Eventually ended up adopting two cats, both total sweetheart cuddle bugs. Thank you so much for my cats. I have had them about two months now and absolutely love them.
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December 2023 by Ammie Lattymer
The staff at Heartland were so caring and very helpful the day before Thanksgiving. We have been blessed with our new family member, Gilbert.Thank you Heartland❤️
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December 2023 by Sandy Nelson
I've had the best experience with wonderful caring staff here. My dog was lost for weeks 2 counties away. The caring for her was I just can't thank them enough! Lunas home, we'll get her all healed and healthy. Thank you again! Truly kind people ?
